MUNBYN (munbyn.com) has a 4.0 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Business Services and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
D
Daniel Anderson · 5 reviews · Experienced 2026-06-24 ·
★★★★★
Poor shipping experience that required…
Poor shipping experience that required me to do all the work of asking daily for it to be corrected. Did not feel like a priority. The did reissue my order however I lost money and had to correct numerous issues with my customers as my shipping was slowed.
Reply from MUNBYN2026-07-14
We are truly sorry for the terrible shipping experience and all the extra trouble this has caused you. We fully understand how frustrating it was to follow up on your delivery every single day and feel neglected, as well as the losses and customer disputes you encountered due to the delayed shipment.
We re-sent your order to resolve the delivery issue, so you ended up receiving two items in total as compensation for all the inconvenience brought to you. If you still have other concerns, please feel free to contact us anytime and we will try our best to assist you.
T
Therese · 4 reviews · Experienced 2026-07-03 ·
★★★★★
Fantastic products and great customer…
Fantastic products and great customer service!
Reply from MUNBYN2026-07-14
We are so happy to hear you enjoyed our products and received great customer service! We appreciate your wonderful feedback.
I purchased a printer for my daughter as a gift. She absolutely loves it. Was easy navigating which one to purchase on your site. I recommend this product.
Reply from MUNBYN2026-07-14
We are so happy to hear your daughter loves her new printer and that our website made your shopping experience easy! We truly appreciate your recommendation.
The product that I purchased does not accurately count money. It gets stuck and it skips some bills, so not sure why it does that. I would appreciate a replacement or some kind of compensation for this.
Reply from MUNBYN2026-07-14
We appreciate you sharing your experience with the money counter. We understand your frustration when a product doesn't perform as expected, especially with accuracy. We are actively looking into this issue.
D
Daniel Anderson · 5 reviews · Experienced 2026-06-24 ·
★★★★★
My order was lost in transit
My order was lost in transit. Although I think the fixing of this issue took a day to long rather than just fixing it, they did correct it and reissued my order. Ultimately this has slowed my business down and caused me loss due to the longer timeline. I think the product is strong, but the shipping system is slow.
Reply from MUNBYN2026-07-14
We appreciate you sharing your experience. We understand the frustration caused by the delay and the impact it had on your business operations. We are actively reviewing our shipping processes to prevent similar issues and ensure more timely deliveries in the future. We are glad to hear our product met your expectations.
Thank you so much for your kind words! 😊 We're delighted to hear that you're enjoying the product. Your support means a lot to us, and we look forward to serving you again in the future!
Haven’t been successful at getting it to print labels yet, don’t know what I’m doing wrong
Reply from MUNBYN2026-07-14
We can see that you have contacted us before, but after we replied, we didn’t receive any further response from you.
Please feel free to continue communicating with us so we can better understand the issue and help troubleshoot why the printer is not printing labels. We’ll be happy to assist you step by step and help get your printer working properly. 😊
K
Kevin Hatt · 2 reviews · Verified · Experienced 2026-05-13 ·
★★★★★
The product doesn’t work for me and I…
The product doesn’t work for me and I tried to return it and all I offered was more tech support. I felt pressured to make it work and keep it when I can’t use it. I’m not happy about this type of service and I don’t recommend this company or product.
Reply from MUNBYN2026-07-14
We’re sincerely sorry that the product failed to meet your needs and that our technical support made you feel pressured to keep the item when you were hoping to return it. That was never our intention, and we fully respect your decision if you do not wish to go through further troubleshooting.
If you still want to proceed with the return, please send us a clear message stating you’d like to return the product, and we will guide you through the return process promptly without pushing additional technical support on you. We hope we can resolve this matter properly for you.
F
Friday · 2 reviews · Experienced 2026-06-21 ·
★★★★★
Easy and transparent
Reply from MUNBYN2026-07-14
Thank you for your feedback! 😊 We’re glad to hear that you found the experience easy and transparent. We always strive to provide a smooth shopping experience and clear communication for our customers.
Wonderful customer service! I made an order during munbyn’s sale and I forgot to add something to my order so I quickly clicked cancel, but my order still went through. I emailed munbyn customer service about cancelling my order because I didn’t want to have to pay for shipping for labels I forgot to get. They cancelled it for me with no problem.
I can say if you do have Amazon prime, I would order off there if you want faster shipping. The prices are the same from the sales. I don’t have it, but wish I did because I am impatient and want my orders right then lol.
Reply from MUNBYN2026-07-14
We truly appreciate you taking the time to share your positive experience with us! We are so happy to hear that our customer service team was able to assist you promptly with your order cancellation. We understand that sometimes things happen, and we always aim to make the process as smooth as possible for our valued customers. We also appreciate your feedback regarding shipping options and your desire for faster delivery. We are always looking for ways to improve our services and offer the best possible experience for everyone. Thank you again for your kind words and for choosing us!
R
Robert Ziegler · 2 reviews · Experienced 2026-06-03 ·
★★★★★
There was a wide selection of printers
There was a wide selection of printers. Item was shipped fast.
Reply from MUNBYN2026-07-14
We are so glad you found our wide selection helpful and appreciate your kind words about our fast shipping.
S
Sarah Buxton · 38 reviews · Experienced 2026-06-15 ·
★★★★★
I just bought my second thermal printer…
I just bought my second thermal printer (now in 2026) my first one was bought 2022 and still going but initially I didn’t buy a bluetooth printer because I thought I wouldn’t need to - but times change so i’ve just bought a newer Bluetooth enabled one.
A couple of times setting up with my first one was annoying but once done it’s been great. Perfect for my use which is shipping labels. And the 500 labels is just running out. Best of all I haven’t had to buy ink or anything in the last 4yrs.
The new printer is a reasonable price and for the ease it gives me (not having to talk or explain to post office staff) it’s amazing. Simple to use. Ordering new one on the munbyn website was easy. I ordered new 4x6 labels off their amazon store because they were cheaper there. Very good company and good products.
M
Michelle Perry · 14 reviews · Experienced 2026-05-06 ·
★★★★★
Unreliable printing and even worse…
Unreliable printing and even worse customer service. My printer is having issues with the print being patchy on the top half of postage labels. I’ve gone through all the settings and adjustments and nothing helps, it just cannot print the bar code and qr code.
Munbyn support says that it’s because I’m using a different power cable (the original one was misplaced during a move), I don’t understand why the power cable would affect part of the printing but they told me to buy one of theirs. They refused to discuss any other possible issue with the printer as they are certain that the power cable I bought is the issue. After going back and forth in email explaining to them time and time again that I am in the UK not the US so sending me the link to US power cables was pointless, they finally sent me a link to the UK one (you can’t just search their site for one, that’s how I ended up buying a compatible one rather than one direct from them in the first place).
On the uk site it was showing as out of stock for a few weeks and now the link just goes to “page not found”, the support team have stopped replying to me so now I have a printer that is not usable for its intended purpose and I can’t afford a replacement printer.
Mark Mogridge · 3 reviews · Experienced 2026-06-04 ·
★★★★★
The printer arrived quickly
The printer arrived quickly, the setup was very clearly documented and the first 6x4 label was printed within minutes of opening the box! I have to say that this thermal printer saves so much time compared to using a laser printer.
M
Muhammad · 4 reviews · Experienced 2026-06-09 ·
★★★★★
A big name for a brand, zero quality
Very very bad experience with their Munbyn ITPP941 Printer, I still don't know if this stupid printer has a Bluetooth or not, In the manual they claim it has and on their official online label editor it can't be found and not supported, on their Android app it's not supported as well, Also their printer skips two labels every time I close the head of the printer so I have to pull two printed labels every time I print, I wish I could give five negative stars review.
