Livia

Adi was a great help!

Adi was very understanding and very helpful, explained the answers to my concerns in great detail so that I understood everything and came up with the exact solution to my issue. I really appreciate the help!

Customer support is the best

Customer support is the best, not only that, the product as well

The discount code provided didn't work

The discount code provided didn't work. I had to purchase with a subscription when I already had a subscription, so I had to cancel my current subscription.

Placed an order over a half a month…

Placed an order over a half a month ago. Paid $16+ for two day shipping. My order still hasn’t even been filled.

"sale" price is fake, locked into a 12 month payment plan

I wish I had read reviews before purchasing. The "sale" they offer is actually a scam. You buy the product as a discount but then are locked into a payment plan for $8/month for 12 months. You always pay full price for this device. And the subscription gives you the ability to buy more gel pads, the gel pads aren't even included in the monthly payments. Their support team confirmed for me 10 days ago that my 12 months have been completed. I immediately asked to have my subscription canceled and have had no response. I'm reaching out again today and am going to reach out to my bank for a charge back if they do not cancel before the next payment. You have no option to cancel the subscription yourself, even once you are eligible to cancel it. I personally could not use the device because I was scheduled for surgery. I don't plan to use it in the future, waste of money, I'll get a tens machine for a legitimate company if I want to try again.

My experience

I received exceptional service. The response was quick, and they were always very pleasant and eager to help me find the best solutions for my needs. I purchased the device with high hopes that it might help relieve my menstrual pain, but unfortunately, it did not help at all, and I was very disappointed. It may be something specific to me, or it may not be, but either way, there is very little risk in trying it. If the device does not work for you, you can simply return it and receive a refund, just as I did. When I contacted them about returning it, she told me that I didn't even need to send it back and that she would simply refund the full amount I had paid for the device. Truly outstanding customer service. Thank you.

Worst customer service sadly :(

This has been the worst customer service I've ever experienced. I've been reaching out to the Livia team since January 2026 to cancel my subscription, but I was never told when I signed up last June that I had to pay for a full year as if I was "paying back the cost of the Livia Item." I was so excited for this product, but then the company stopped delivering to my address on file. It literally would take months, and I'd receive messages saying it couldn't be delivered. I opened support tickets and checked that my address and payment were correct—which they always were. Unhappy that I wasn't allowed to cancel when the gel pads stopped being delivered, and unhappy that I was never connected to a real person, and that they never figured out a way to deliver to my address somehow. Was finally able to cancel 1 year after subscribing...

Useless

I suffer from extreme period cramps that derail my schedule and exclude me from everyday life for days on end. I have tried so many things and nothing helped. Livia promised to be a miracle product, it is not. It provided no relief whatsoever. If anything, my cramps were even worse with it on no matter what intensity I tried. It is not a cheap product and I was forced to pay additional custom fees so now it's just catching dust in my drawer, completely useless.

The device took weeks to arrive, zero customer service, impossible to cancel.

The device took weeks to arrive. When it finally did, it not only didn't eliminate or minimize the pain, it made it way worse! It felt like I was being punched in the gut. I sent the device back after three months, paid for the return myself with tracking so I know it was received, and still haven't gotten a refund almost a month later. I also just saw that I've been getting charged for replacement gel pads for three months but none have ever been delivered. It is impossible to get a hold of an actual person, and impossible to cancel the "subscription". I'm going to have to file a report with my bank to try and recoup the $150+ of charges. It feels intentionally set up to be impossible to cancel, much like Amazon's was, and they ended up having to pay a massive settlement

Pain-Free Travel & Work Thanks to This Device

I placed my order on 28 December 2025 during a promotion though it was only shipped on 28 January 2026—likely due to the holidays and stock availability. Thankfully, it arrived just before my trip to Africa in February which coincided with my period. I have mild adenomyosis, and my cramps during the first two days can be excruciating—sometimes so severe that I’m unable to go about my daily routine. I usually rely on painkillers to manage the pain but using this device has been a game changer. I found that I didn’t need to take any painkillers at all (or at most 1-2 paracetamol a day). The pain went from severe to moderate or mild which is much more manageable for me. Most importantly, it didn’t disrupt my trip—I was able to stay focused on photographing wildlife instead of being sidelined by the pain. I’m currently on my period again (first day) and using it at work, and so far I’m very happy with the results. I also purchased spare gel pads though I haven’t needed to use them yet. Overall, a really positive experience.

Horrible customer service

Horrible customer service. Phone number never connects to a person and direct messaging social media accounts never return a real converstaion, just AI prompts. Email is the ONLY method of contact and it took 6 requests in 4 weeks to get a subscription cancellation that was finally completed 2 days after another transaction.

I’m extremely disappointed and honestly…

I’m extremely disappointed and honestly quite frustrated. This is now the fourth time I’ve purchased a Livia TENS machine, and every single one has developed the exact same fault: the intensity randomly drops back to 0 during use. For context, the first two machines were eventually replaced (even though I purchased them separately over a couple of years). The third time, I was told I had to ship the unit back to Israel, which felt unreasonable given the cost. I ended up switching to a standard TENS machine that cost me around $40 AUD, compared to Livia’s ~$350 AUD for the unit and a stock of supplies for the coming years. Well, guess I didn’t need to worry about that because the unit died almost instantly. I recently decided to try Livia again because I have severe endometriosis, and the design is genuinely convenient. The clip, compact size, and shorter wires are helpful and not commonly offered elsewhere, (although similar setups could be achieved for a fraction of the price just not as cute). That said, it does feel like a “pink tax” product: well-designed and marketed towards women, but not justified in cost given the reliability. A couple of weeks ago, I also had issues with the pads breaking after only a few days. To their credit, Livia responded quickly and sent replacements. However, the machine itself has now failed again with the same issue, making this the fourth faulty unit. Since then, I’ve sent over eight emails. My last response from customer service was over a week ago, and I’ve had no follow-up, no replacement, and no refund offered. For a product at this price point, the lack of reliability and customer support is unacceptable. I work in the not-for-profit sector, and saving up for something marketed as an “off switch for pain” is not insignificant. To have it fail repeatedly, and then not be supported, is incredibly disheartening. At this stage, unless I receive a response in the next few days, I will be pursuing a chargeback through my bank. Four machines with the exact same fault suggests a serious product issue, not bad luck. Combined with the inconsistent support experience and the requirement in the past to ship faulty units internationally, it raises real concerns. I’ll update this review if the situation is resolved, but as it stands, I cannot recommend this product.

Quick, efficient and super helpful!

The team did a great job of answering my questions and got back to me super quickly! Adi was awesome and made sure all my things shipped together and got my order out quickly!!

I was able to get a replacement cord…

I was able to get a replacement cord after a few short emails. I cant live without my Livia! Thank you for your help.

Great customer service for a pretty…

Great customer service for a pretty good product!

Do not buy!!

Do not buy!!! Device stopped working after less than 2 months (that’s is less than 2 weeks if use) there customer service is terrible they don’t stand behind their product!!! Does it work to reduce pain Yes but if it stops working what’s the point !!!!do not buy this!!!!

It stopped working after the first day

It stopped working after the first day. As I also subscribed for their plan with extended warranty and I submitted a video of it not working, they expect me to spend $30 in shipping because they require a barcode. Keep in mind it cost $30 upfront. I have submitted for a refund. Hopefully I do get my money back.

Horrible customer support

Update They responded saying they would escalate this so it would be taken care of. And they requested more information through this app. As of today, I still have had no one reach out to me to resolve this. Placed ordered about 3 weeks ago, no confirmation sent but payment came out of my account immediately. I started reaching out to them about 2weeks ago for confirmation. Repeatedly sent me my order number with no other confirmation. I kept sending emails, then they sent me a response that someone would reach out to me in 48 hours, I’ve gotten two of those responses. Finally got a message 2 days ago that they would check into it and get back to me. This is not acceptable and I will ask for a refund but seeing how their customer support works ( or doesn’t work) I don’t think that will happen

Excellent experience 😍🙏🏻

Mandatory subscribe hidden in "sale" price

The website advertised a sale for $100 off, but it actually had hidden in the terms and conditions that this came with a mandatory subscription that didn't provide anything additional. This felt like a scam that was trying to pass a payment plan as a sale. I also had a lot of headache cancelling the order and had to issue a credit charge back to get my money back.