Exceptional customer service
All customer service members are extremely helpful. I was not happy with my purchase and they happily assisted to meet my expectations. Can’t wait to receive my new product. Good work everyone
About Myphotosocks
Data updated- Website
- myphotosocks.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 87 reviews
- Replies to negative
- 96% (27/28)
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Is Myphotosocks legit?
Myphotosocks (myphotosocks.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 96% of negative reviews; 87 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Very bad product
My product was delivered but it was damaged and whole song didn't play and the vinyl wasn't even attached to the music box
Reply from Myphotosocks2025-08-24
We are very sorry that we were not able to provide you with perfect service. This is not the kind of shopping experience we want to bring you and we sincerely apologize and will communicate with you further via email to resolve the issue.
Efficient Customer Service
Vicky and the staff were very helpful. I reported my package was lost and they jumped right in and took care of it, sending out a replacement. Customer service was prompt and efficient! Thanks so much!
I never received my order
I never received my order. I see other reviews where people were not satisfied with the quality but I didn’t even get the merchandise. Customer service is only available through chat and they only acknowledged me with a greeting but never replied to my complaint. This business is a fraud and a scam! DO NOT waste your money and time. I am disputing my purchase with my bank.
Reply from Myphotosocks2025-08-17
We are very sorry that we were not able to provide you with perfect service. This is not the kind of shopping experience we want to bring you and we sincerely apologize and will communicate with you further via email to resolve the issue.
Great Service, High Stocking Fee
Restocking fee was a little much, but aside from that - quick and efficient service regarding customer enquiries.
Was pleasantly surprised with the…
Was pleasantly surprised with the product
Above and beyond
One of the prints wasn’t very good i didn’t notice but they did and they reached out for some options for me which was great. Amazing communication from the team highly recommend.
Customer service was responsive
Customer service was responsive, eager to help, and ready to provide solutions!
Customer service
Vivien was extremely helpful and very kind. I am grateful for the help I received :)
Vivian is amazing!!
Vivian was SOOOO helpful and generous. When the ZIP Code was entered incorrectly, instead of charging me for a refund, she had the order remade and shipped for free. 10/10
Pictures were very grainy and not clear…
Pictures were very grainy and not clear at all. I ordered 2 photo wheels and selected the 7/8 photos and one of the wheels only had 4 of the pictures I uploaded and repeated those 4 pictures over again on the photo wheel. I ordered this as an anniversary gift for my husband and was very excited to have an item that reminded me of my childhood but was very disappointed on the overall product
Reply from Myphotosocks2025-07-29
We are very sorry that we were not able to provide you with perfect service. This is not the kind of shopping experience we want to bring you and we sincerely apologize and will communicate with you further via email to resolve the issue.
I was sent the wrong order but the team…
I was sent the wrong order but the team was quick to reply and fix the issue
Happy customer for second time
Very prompt response to my online enquiry - very willing to assist me and make the purchase very easy.
I made a mistake to enter wrong…
I made a mistake to enter wrong shipping address, they were able to uodate promptly. The communication was fast and effective.
I personally had a terrible experience
I personally had a terrible experience. I paid $40 for a personalized item and the images were totally blurry unable to be seen. I did contact the customer service and they advise me that they were only able to return five dollars which of course I didn’t even reply! I didn’t want money back I just wanted the item I purchased and how it showed online personally save your money. The socks might be ok quality but anything else that is personalized I would pass…..
Reply from Myphotosocks2025-07-22
We are truly sorry for the inconvenience that caused by the order, we have sent you an email, please kindly check
Blurry Photo Viewer
Review: Disappointed with Product Quality and Customer Service I was really excited to order the photo viewer as a birthday gift, hoping it would bring a sense of nostalgia and create a special moment. Unfortunately, the experience was very disappointing. The photos inside the viewer are so blurry that I can barely make out any of the faces. The photo reel itself looks fine to the naked eye, but once it's inside the viewer, the images are distorted and unclear — making the whole purpose of the gift feel lost. To make matters worse, shipping took much longer than expected. This was meant to be a meaningful birthday gift, and not only did it arrive late, but the quality made it feel like a letdown. When I reached out to customer service, Vicky responded — but only offered a 30% refund. That doesn’t feel fair, considering the product was unusable for its intended purpose. I expected more from a company that promotes personal, memory-based gifts. Sadly, instead of bringing joy and nostalgia, this gift caused frustration and disappointment. I wouldn’t recommend this product unless serious improvements are made to both the quality and customer service.
Reply from Myphotosocks2025-07-22
We are truly sorry for the inconvenience that caused by the order,Shauntay， we sent you an email and checking the info for the remake but did not receive a reply, please kindly check your email, thanks in advance
Turned that frown upside down
I was honestly disappointed with my recent order—things weren’t right, and I was feeling pretty frustrated. But then Elise stepped in, and everything changed. She didn’t just fix the issue—she owned it. Elise went above and beyond to make things right, turning the whole experience around. She was professional, kind, and incredibly responsive throughout the process. You can tell she truly cares about customers and takes pride in what she does. Huge shoutout to Elise for taking a frustrating situation and turning it into a 5-star experience. Companies need more people like her!
Got the product Extremely poor quality…
Got the product Extremely poor quality and Damaged. The damage was shipped that way bc the actual slides themselves are printed so badly they aren't centered or anything, pixilated , and the view finders have scratches on the lenses internally and I bought 2 and they are both like that. Some of the slides were also crushed in shipping I understand THIS can happen and would be shipper. But could be avoided if packaged better.
Reply from Myphotosocks2025-07-22
We are terribly sorry for any disappointment caused Lisa，Please know this was certainly never our intent. may we please have the order number so that we can look into the issue on our end? Thanks in advance
Speed of response
I made an error on purchase where I used my old address linked to an old payment account. I emailed to get it adjusted to my new address and Vivian was straight back to me with the problem sorted. Great servicd
Do not purchase. Bad quality. Not 3D.
Extremely poor quality. What k revived received was not 3D, you can’t even say it was a picture . All grainy and pixelated. Extremely disappointed with the quality. The images are so unclear that you can barely make them out, despite my preview being very clear. I would never order from this company again. This is the response I received, “To express our sincere apologies and compensate for the inconvenience, we would like to offer you a partial refund 40%($31.3) of the items price. To process the partial refund, please confirm your agreement by replying to this email. Once we receive your confirmation, we will initiate the refund process, and you can expect to see the amount credited back to your original payment method. If you have any additional concerns or if there's anything else we can do to make things right, please don't hesitate to let us know” why would I agree to a partial refund? How about I give you the rubbish back and you give me my money back?
Reply from Myphotosocks2025-07-14
We are sincerely sorry for the trouble that caused by the order, we have sent you an email, please kindly check your email