TickTalk (myticktalk.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 91% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
No one answered the phones, but My email was responded to within hours and I was able to order what I need. Disappointed the tool needed to replace the watchband isn't for sale/included in My replacement watch band purchase.
Reply from TickTalk2025-05-01
Hi there! I am sorry that you had a hard time getting a hold of someone on our team via phone. Glad they were able to assist you through email. We do understand that the band replacement can be a challenge for our customers. To help alleviate the pain we do offer the opportunity to ship it to us (we take care of shipping) and we can replace it for you. I hope this information helps.
Hi there! Great to hear you got the support you need. Thank you for being a valued customer.
L
Larry D · 1 review · Verified · Experienced 2025-04-13 ·
★★★★★
TickTalk4 with a broken wrist strap
We have a TickTalk4 that has a broken wrist strap. We contacted customer service and was promptly responded to by Evelyn. After several email exchanges with our questions, she gave us some options and offered a discount if we opt to upgrade to TickTalk5.
We love the TickTalk4 and we've had it since 2021. High time we upgrade and is looking forward to our new TickTalk5.
Reply from TickTalk2025-04-29
So glad we were able to help solve your issue and extra excited that you were able to use our trade-in program to upgrade your TickTalk watch.
I had to purchase a replacement band for my daughter’s TickTalk 5. Once I placed the order, an agent contacted me offering to provide me with a shipping label for the watch band to be replaced by TickTalk Techs. I was so greatly since I did not have the tools to replace the watch band. It took less than a week for the band to be replaced and is on its way back!
Reply from TickTalk2025-04-29
Happy we could help with replacing your band. We strive to ensure every customer gets the help you need.
S
Stacie Hunt · 1 review · Experienced 2025-04-23 ·
★★★★★
We love our TickTalk
Great customer service! Would highly recommend. My son is 11 years old & Has been very useful. My son says “It’s awesome. It has a built-in radio and you can listen to your favorite podcast.”
Reply from TickTalk2025-04-29
This is so great to hear! We are thrilled that your son is living his best life! We would love to know what his favorite podcast is!
Band too small; using largest hole right out of the box! Must go through the company to buy extra bands…do not sell in amazon!
Reply from TickTalk2025-04-17
We’re sorry to hear the band isn’t fitting as expected. Unfortunately, we don’t offer larger sizes at the moment, but we’re hoping to have alternative options in the near future. We appreciate your feedback.
Extremely fast service and clear options shared (either for their team to repair or instructions if I'd like to repair myself) for my recent purchase of a replacement wristband. Really appreciate the help and great service!
Reply from TickTalk2025-04-10
Hi there! We are so glad things worked out for you. We try our best to have the best available options to help solve any issues.
This is my second time buying a TikTok watch for my child. I’m excited to see has a new future work on this one. We liked the previous version, and got a lot of years out of it until my child broke it by getting it in water.
Reply from TickTalk2025-04-09
Hi there! Thank you for being a loyal TickTalker. We value your input and happy we can provide a smart watch that keeps your family safely connected.
Don · 1 review · Verified · Experienced 2025-04-04 ·
★★★★★
Wrist band quality is poor
Wrist band quality is poor. My son barely wear it and it is easily broken. Bought a new one but they only gave me 24 hrs to respond for replacement service. I saw it late and now I need to replace by myself without tools. This is not acceptable.
Reply from TickTalk2025-04-07
Hi Don, we're sorry to hear about your son's band. Please complete the warranty form: https://www.myticktalk.com/pages/concept-return-replace so our team can replace this for you.
If you have any further questions or concerns, please email [email protected]
I had an issue with a watch I purchased that was out of warranty and they offered me a new watch at a discounted price.
As far as the product itself goes, I do have a few complaints, but this is rating the company and not the product.
Reply from TickTalk2025-04-05
Hi Alexandros, we're glad we could offer a resolution and that you felt supported by our team!
If you ever have product-related suggestions or feedback, we’re all ears and would love to hear more. Please reach us directly at [email protected]
I’ve been a long time customer of TickTalk and my son’s old watch was broken and no longer wearable. The customer service rep offered me a discount on a new watch (TickTalk 5) but at the time, even with the discount it would out of our budget. Months later, I was able to offered it and they still honored the discounted price. Ordered placed and shipped out the same day.
Reply from TickTalk2025-04-05
Thank you for sharing your experience with our support team!
A
Adi · 2 reviews · Experienced 2025-01-11 ·
★★★★★
Best kid and parent friendly watch
Best kid and parent friendly watch, with lots of important features like video calling, and gps tracking. One of the most important feature is SOS and listening in to surroundings when kid isn't able to talk. Definitely would recommend.
Reply from TickTalk2025-04-05
Hi Adi, we're happy to to hear TickTalk 5's remote answer feature brings you added peace of mind in those moments when your child may not be able to communicate directly.
Thank you for being a part of the TickTalk family!
The product I wanted was easy to find, and when I selected it, the website recommended the base+screen protector combo that I was also going to buy.
Overall, I had everything selected and purchased within barely a minute
