My Transfers

Very easy to book using this service

Very easy to book using this service. After searching 11 other transfer companies, this one had the best pricing. Now, we will see after the transfer how the overall service was but the ease of booking was great.

Was picked up on arrival on time with…

Was picked up on arrival on time with my name clearly showing. Picked up on time to travel back on time. No hassle mo fuss. Would definitely recommend them ,

Very polite drivers

Very polite drivers. On time .. will definitely recommend!

Easy to use and very professional…

Easy to use and very professional website.

No driver when landed when I phoned he…

No driver when landed when I phoned he said another driver would arrive but had no number - eventually after 45 mins another driver arrived who was very good

It was the third time I booked a Taxi…

It was the third time I booked a Taxi on My Transfers. It always works perfectly and the price/performance is good.

Very good service and punctual

Very good service and punctual. We had no problem at all. Very quick chat also when we first couldn’t find our driver. But it was solved in seconds.

Inappropriate car

all in time, but: unconfortable car: car for 10 persons (we being in 2), bumpy, slow. Compared to the travel to go (22.07.) was a perfect car .

Very easy to navigate

Fantastic service.

On Time Pick Up

The Driver was there on time. Unfortunately one Booster Seat was missing. The driver helped with the baggage as expected. For my feeling he was driving a little bit too fast considering having 4 childs on board. But overall it was a good experience. Bookingmumber 2446875.

Very easy to use

The site was extremely easy to use Plenty of options , First time of using this company,would recommend them for future.

Left waiting to be picked up nearly a…

Left waiting to be picked up nearly a week ago. Didn’t get assigned a driver, all numbers including the emergency chat did not respond. I’ve emailed the claims department twice. First was 6 days ago. They must be a very busy department as they still haven’t replied yet. That speaks volumes. Booking number 2263663 if they would like to sort.

AVOID!! AVOID!! AVOID!!

I am writing this review regarding my booking (Reference 2422803) for return airport transfers between Málaga Airport and Martos, Jaén. The outbound transfer was completed as booked. However, on 2 August 2026, my return transfer to Málaga Airport failed to arrive for my scheduled 10:30 am pick-up. I waited at the agreed collection point, but no driver arrived and I received no communication from MyTransfers. I contacted live chat immediately to report that my transfer had not arrived. Despite providing my booking reference, I waited over 20 minutes for a response. Rather than investigating the whereabouts of the driver, arranging an alternative vehicle, or offering any assistance to help me reach the airport, I was eventually told simply to email the Quality Department which I did 3 days ago but haven’t received any response. As a direct result of MyTransfers failing to provide the service I had paid for, I had no option but to arrange an emergency replacement taxi to Málaga Airport at a cost of £189 in order to avoid missing my flight. An explanation as to why the booked transfer failed to arrive and why no assistance was provided when I contacted the customer support has not been provided. I will be interested to see how long a refund and reimbursement of additional costs take, I’m not hopeful.

One issue on the trip

One issue on the trip. The driver passed before a curve, on a ful line a bus and a truck, while a truck was coming from the other side.

My Transfers Won't Accommodate Flight…

My Transfers Won't Accommodate Flight Delays We booked an airport transfer from Stockholm Airport to our hotel through My Transfers in July. Unfortunately, our flight from the U.S. to London was delayed, causing us to miss our connecting flight to Stockholm. Our connecting flight was rebooked on a later flight still on the following day. As instructed by My Transfers, I contacted them via WhatsApp as soon as we knew about the delay to request that our pickup time be changed. No one responded. After arriving in London, I called their customer service and asked them to update our transfer to match our new arrival time. They refused, saying changes must be made at least 24 hours in advance—even though our delay was completely outside our control. They offered no flexibility, no alternative solution, and told us we would lose the nearly $200 we had already paid. This situation can happen to anyone traveling internationally, especially on transatlantic flights. All they needed to do was reschedule the driver for our new arrival time, but they declined and left us to arrange and pay for our own transportation from the airport. The lack of customer service was extremely disappointing. If there's any chance your travel plans could be disrupted by flight delays, I recommend choosing a different transfer company that is willing to work with customers when circumstances are beyond their control.

Company to avoid

Company to avoid. We booked a minivan with a child seat, and someone was supposed to meet us at the airport. When we arrived, nobody was there. I sent a WhatsApp message, but nobody replied. I called twice, and still nobody came. Suddenly, a man holding a sign with my name appeared, left us with a woman, and disappeared as quickly as he had arrived. The woman explained that we would be travelling in a regular taxi, without a child seat or any of the services we had booked. She also told us that she did not work for this company. I called the company again to remind them that we had booked a minivan with a child seat. The representative told me there was nothing he could do and that I had to submit a complaint through their website. I also tried to contact them via live chat, but they disconnected the chat, saying they couldn't do anything. I sent them a complaint by email and have already followed up five times without receiving any response or solution. Don't waste your time with these scammers. Nobody will be waiting for you at the airport, there is no child seat, and after several phone calls they simply put you in a taxi. The taxi fare is €85, but they charge you €104. What a scam. They have no customer service at all. They are thieves. Avoid this company.

I still haven't received any response…

I still haven't received any response since the day of the incident (July 27, 2026). I have sent two more emails to quality- mytransfers without receiving any reply. Mail original: My name is José Chesa Serena. I had a reservation with you (number 2260471) for a transfer from the port to the airport. The pickup point was the Seajets terminal, as we were arriving on their ship, the *Euro Champion Jet 2*. The scheduled arrival time was 18:55 (we were coming from Naxos), and the pickup was booked for 19:15. The ship arrived late—specifically at 19:45—and the driver did not wait for us. We were heading to the airport for a 22:10 flight. We ended up taking a taxi at 20:18, and there is a possibility we might not make our flight on time. This would have been our fourth booking with you. The previous three went perfectly, but this time, when speaking to the provider, the response was simply: "there is no solution; you lose the money." You will understand that this was not the solution we expected. Frankly, we are disappointed with this service. Thank you for your attention to this matter. I have just spoken with your agent, Daniela López from support.mytransfers.com, and she informed me that I can request a refund for the service that was not provided. Thank you for your help.

Good service

Good service by keeping me informed and vehicles reasonable quality but arrived about 20 minutes late which caused some stress on the day

Smooth booking, good price

Haven't taken our ride yet, but the booking process was flawless and prices were very reasonable!!