My Transfers (mytransfers.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 71% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
The driver was excellent and the car was very comfortable. However, I cannot give a good overall review because I had specifically booked a transfer with a baby car seat, and the car that picked us up did not have one. This meant that I had to travel with a baby under two years old without a proper child seat, which was extremely unsafe and not what I booked or paid for. My complaint is not about the driver, but about the company failing to provide the safety equipment requested and confirmed. This should never have happened.
Reply from My Transfers2026-07-26
Dear Fabia,
Please accept our apologies for the incident reported regarding your booking 2461268
We will refund the 20% of your reservation, as a compensation for the service not being provided as expected.
Kind regards,
MyTransfers Team
Instructions for meeting the driver were not the same as those given to the driver so we waited 30 minutes before we finally met him. Customer service number did not answer after 25 attempts. WhatsApp could not help. Put us onto a live agent they could just say he was there but he wasn’t at the meeting point
Reply from My Transfers2026-07-18
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards,
MyTransfers team
Despite a short delay on the outward journey the overall experience was good
This was the first time I had used My Transfers to take us from Palma Airport to Puerto Pollensa. Overall the experience was good although the driver on the outward journey was not waiting for us when we came out of the baggage hall. I had to ring the emergency number and the driver arrived 10 minutes later. He did apologise but we expected him to be there as arranged. Other than that he was pleasant and courteous.
In contrast the driver on the return journey was on time and dropped us off close to the Jet2 check in desks.
Despite the short delay starting the outward journey we would plan to use My Transfers again. David Guthrie
Reply from My Transfers2026-07-12
Dear David,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
