My Transfers (mytransfers.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 71% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Dear Customer, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards MyTransfers Team
Pontuality, polite and very confortable and clean car.
Dear Bruno, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! We noticed that you rated us with fewer than 5 stars, and we'd like to know how we could have improved your experience. Your feedback is very important to us and helps us continue to grow. Kind regards MyTransfers Team
We had to get to the airport at Heathrow for an early morning flight and needed a 4:30 am pickup! No problems here! First rate service and we made our flight with plenty of time to spare!
Dear Darryl, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards MyTransfers Team
Nice guy, hope he enjoyed his jetski day!
Dear Mas, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards MyTransfers Team
Made two trips, first was 5/5. Second was 3/5 (vehicle did not match the information sent to me: different make & model and license plate) also the vehicle did not have aircondition, which made the 1 hour drive (in Turkey in July) very hot.
Dear Peter, Thank you for sharing your concern with us. We take your feedback very seriously and are working hard to resolve the issue as soon as possible. Please include your reservation number in this section. Our team will be happy to assist you. Kind regards MyTransfers team
Such a reliable service. Would recommend. Pickup & drop off on time. Reasonably priced. Vehicles spotless, and both drivers polite & friendly
Dear Customer, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards MyTransfers Team
We were to be picked up at malaga airport and the driver never turned up and we had to get a taxi I have been trying for nearly a week to get someone to give me refund and I cannot get a reply very bad service Our booking number is 2416186
Dear Shane, We are sorry about our no show driver for your booking 2416186. Your full refund has been already processed and you will get it back in your credit card in 10 workable days. We really apologize for any inconvenience we might cause. Best regards Daniela
The driver was short and seemed stressed, to the level that even my kids of 8 years noticed. I didn’t expect a chatting machine, but this made us feel a bit unsecure.
Thank you for sharing your concern with us. We take your feedback very seriously and are working hard to resolve the issue as soon as possible. Please include your reservation number in this section. Our team will be happy to assist you. Kind regards, MyTransfers team
Closer to a scam than a legit operation, no client service all excuses and policies to ensure they can keep your money and not provide services. User beware, you will likely get much better results with a taxi or uber. Not what you think.
Dear David, we are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. We noticed your booking 2494365/DN1153075693 has been made and paid with your agency City Airport Taxis. Please note you must submit your complaint/refund request to the relevant agency. Kind regards, MyTransfers Team
Driver came late, 30 min. After a long flight and day you are not happy that. Also he give us all time excuses, we had to call him twice . Never again. Not professionals at all. Better to avoid this company.
Thank you for sharing your concern with us. We take your feedback very seriously and are working hard to resolve the issue as soon as possible. Please include your reservation number in this section. Our team will be happy to assist you. Kind regards, MyTransfers team
I booked a premium service, I got a premium car with an excellent driver for my initial trip, however a standard taxi was provided for my return trip, driver was excellent but I'd paid for a premium service in both directions.
Thank you for sharing your concern with us. We take your feedback very seriously and are working hard to resolve the issue as soon as possible. Please include your reservation number in this section. Our team will be happy to assist you. Kind regards, MyTransfers team
Obviously the flight was not monitored as promised. I arrived a bit early but there was no driver with a sign as promised. After a long fruitless search for the driver I contacted the provided contact, and a representative finally found me. Then I had to wait for another 30 minutes before the car arrived. All in all more than an hour wasted at the airport after a long flight. The rest of the transfer was good. Friendly driver, clean car.
Dear Matthias, Please accept our apologies for the incident regarding your booking 2476858 We are working to ensure situations like this doesnt happen again We will refund the 20% of your reservation, as a compensation for the service not being provided as expected. The refund will be credited in 10 working days. Kind regards, MyTransfers Team
Smooth driving, on time, nice chatting, clean car.
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards, MyTransfers Team
We arrived in airport But driver did not meet us at the meeting point that was told to us We had to call him to ask where to meet him
Thank you for sharing your concern with us. We take your feedback very seriously and are working hard to resolve the issue as soon as possible. Please include your reservation number in this section. Our team will be happy to assist you. Kind regards, MyTransfers team
Brilliant service, clean car, punctual, helpful pleasant driver
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards, MyTransfers Team
I have used this company many times.Always on time.Safe journeys
Dear Martin, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards MyTransfers Team
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately. Kind regards, MyTransfers team
Great experience. communication was smooth, overall schedule and location pick up were as per request. I would def use this service again and suggest the same to other people
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards, MyTransfers Team
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon! Kind regards, MyTransfers Team
The bus which collected us from the airport was excellent, spacious with good Air conditioning. The bus which collected for our return journey was extremely old, the air conditioning was not working in the back, our children were very upset as temperatures were very high and made the 50 minute journey extremely uncomfortable for all
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately. Kind regards, MyTransfers team
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