My Transfers

Worst service ever

Worst service ever. If you have any issues at the pick up you’re done. Say goodbye to your money, way better option: call a cab.

Excellent service !!

My experience with My Transfers was excellent, very smooth and stress free , the service I received was good, will definitely use My Transfers again in the future

Fabulous company

Brilliant service from booking till returning home. Kept us informed all the way lovely drivers highly recommend this company. First time I've booked transfers myself will definitely do it again .

Wrong numbers received via Whatsapp.

For transfer form airport to hotel I received message via WhatsApp with wrong numbers on local provider and driver. Right driver was late, so I could not reach him anyway. Our holiday started with stress. Transfer back was withnout any problems.

Very efficient service

Easy to book, received emails & texts with reminders & updates. Driver arrived early & was very helpful with luggage. Very efficient service.

The driver arrived on time and was easy…

The driver arrived on time and was easy to reach. Good price and excellent service. *The transfer was from Bodrum Airport. I'll definitely use this service again.

Not ok

Our transfer at arrival was hard to find. The plane was a little late so no driver with a name tag. He had called several times and when we called him back we could find him. No biggie. Our transfer back to the airport was worse. No driver came at all, hard to get a hold of their support and it took a very long time to get answers. Finally the “support” answers with. “Sorry can’t find a car for you” Now we are getting late to our flight and the price for a taxi was way more expensive. After several e-mails between us they agreed to pay back some money, but not even close to our higher expenses. No money has still arrived. They are ok if everything is working, but once a problem appears, trouble! We are done with this company and I strongly recommend using other services.

Driver was a no show

Driver was a no show, no messages from driver. WhatsApp support number did not work and customer service number, which I had to call on IDD put me on hold for 5 minutes then hung up with no resolution... Flight was one hour late in arriving but your driver should of checked with the airline and adjusted accordingly...

Long wait

Ended up having to wait 1.5hrs for our driver, and then having to walk quite a bit to the parking lot at the airport. This was in the evening and I was alone with two small kids. I filed a complaint and got 40% of the price back. The driver drove well and was polite, but did not apologize for the wait. The car seat (child 3yrs) was ok, front facing. I cancelled our return, didn’t want to risk the wait/not making it to the airport.

Timely and comfortable ride

They arrive on time with beautiful clean vans with plenty of space and get you where you need to go on time

Great transfer

Great transfer, on time, helpful driver, spacious bus

The pickup and transfer were great

The pickup and transfer were excellent—I’d happily do it again; this is already the fifth year in a row.

The driver left us stranded

The driver left us stranded at the airport because our luggage arrived 15 minutes late. We did not receive a refund, even though the driver actually saved two hours of his time. He claimed that he already had other customers to pick up. After that, nobody contacted us for more than a week to resolve the issue. We will never book a transfer with this company again, and we definitely would not recommend it to anyone.

Competitive prices and a very easy…

Competitive prices and a very easy booking/payment process.

It was very user friendly and took 5…

It was very user friendly and took 5 minutes.😊

After long time waiting in pick up area…

After long time waiting in pick up area Even I booked car and paid total amount but driver didn’t come and I had too book taxi with 2 kids in the street Booking number: 2491907 I’m still waiting for your answer and transfer amount I paid.

The driver was personable and prompt

Michael was very friendly and Reliable…

Michael was very friendly and Reliable . Perfect, Next time again! 🤗

Perfect transportation

Perfect transportation, very punctual, very friendly drivers, nice cars.

Unreliable and does not follow their own policy

Booked a return trip for 4 passengers and 4 bags. The journey from airport to hotel was fine, lots of helpful communication. When it was time to pick us up from the hotel to take us airport they sent the wrong size car. Received an email confirmation on the morning telling us the car make (large Skoda), confirming 4 suitcases and 4 passengers and pickup time. Completely different car arrived to what was on the email (Sporty Tesla), and barely 2 suitcases could fit in the boot. Driver said they were 3rd party and could not help. Called the helpline and was told they could not help me. Booked a rushed taxi to the airport and barely made our flight. Emailed through the complaints procedure with details and photo and was told the complaint was rejected because we had exceeded capacity (booked for 4 bags and 4 people-We had 3 bags, a small cabin sized folded pushchair and 2 adults and a toddler). Was also told we had a wheelchair which was not part of the booking which further invalidates the claim (we had no wheelchair only the small folded pushchair). I checked bag sizes against the company dimensions and made sure to pay extra for a larger capacity vehicle to make sure this doesn't happen. Highly warn against using this company especially when timing is urgent for a flight, will cause extra stress and cost more money without accepting any fault for errors that are completely their own. I have heard this is common with transfer companies, but I thought based on reviews this company was different. I hope this saves at least 1 person from the same awful experience we have had. UPDATE: I cannot reply to your comment, please provide an email address. I have already previously sent the booking reference and photo to your quality team. I have already sent this to you yesterday and you have not responded after I explained again there is no wheelchair and all items and people were less then the capacity I booked for. I will forward again with TRUSTPILOT in the reference as I would not like to put the booking reference publicly. I have still not received a response, please update me on the status of this.