My Transfers

Never again

The driver left us stranded at the airport with our two young children. Our luggage arrived late on the baggage carousel, and as a result, we exceeded the one-hour waiting time included when you book with Mytransfers by 20 minutes. This means that even if the delay is completely beyond your control, the driver will not wait, and you will not receive any refund—not even a partial one. Booking number 2351094 Answer to reply: I never denied anything in your response. Nevertheless, this is incredibly poor customer service. Collecting your luggage is part of the flight, so it should be taken into account. Your reply also came only after my holiday had already ended. Until then, all of my attempts to contact you were simply ignored. I can only repeat myself: never book with MyTransfers. If you walk slowly (and airports can be very large, with long distances to cover) or your luggage takes longer to arrive, they will leave without you, and you will lose your money as well.

Not serious !

Not serious ! They Dont pick up us at the AirPort And we do not received a refund

Super transfer

This company were there before we arrived, at the exact point we were told they would be. Efficient, helpful and hospitable company.

Good communication and fair prices

Excellent service

Excellent service, would highly recommend

Forget it, it's better to call a cab when you arrive at your destination.

Vueling delayed twice and three hours' later cancelled the fly, I sent several messages to the WhatsApp number explaning everything but never received a reply from them. On the next day I called customer service explaining the situation, and they told me there was nothing they could do. However, one thing is certain, here was no one at the airport because I had notified them via WhatsApp that the flight was cancelled, and when I arrived the next morning, no one answered me, forcing me to pay for another transfer to the hotel. [Booking nº 2481123] Edited after seeing your reply: It’s incredible that MyTransfers still doesn't see the obvious. I booked a service and, 3 hours beforehand, informed by the official channels "WhatsApp..." that the flight had been cancelled, something that happens frequently in aviation world... Now, what difference does it make if the driver had already been assingned 24 hours earlier? I would have arrived if the airline hadn't cancelled the flight... This just goes to show that, for you, it’s all about the money, and what happens to the customer doesn't matter... That’s why I’m sharing my opinion: @everyone, avoid this company. If you have a problem, they don't care about you, they only care about the contract to justify!

Driver stole my passports and bank cards - stay clear

Wouldn’t go anywhere near this company again and heavily advise to look elsewhere. I paid for a private transfer in Tenerife for the safety and security of having an allocated driver and the convenience from the airport as I was with my child. They sent me a drivers name, car, registration and other details. When I arrived, I was taken to a random taxi outside the airport who stole my bag containing the passports - unloaded quickly then left quickly whilst we sorted the suit cases out. We realised just after he didn’t unload a small bag with the passport, documents and bank cards in. When I raised this to the company within 20 minutes of been dropped off the response was we do not know who the driver was, what company he worked for or how to resolve this. They followed this by offering absolutely no help, didn’t contact me once, refused helping with travelling to the consulate to get emergency documents and stated they need 24hours notice to amend the return transfer otherwise it will be marked as a no show. The initial meeting with the consulate is 5 hours before the flight so I can’t provide this notice and it was stated during the conversation. I’ve missed my return flights and left with the additional costs of hotels, emergency travel documents, lost wages and other issues. On top of this, the transfer was 35% more than just getting a taxi. If you’re wanting security, safety and reliability then paying a premium with this company will result in none of this other than excessive cost along with poor reliability, service and support. The customer service advisor - Johanna seemed helpful, compassionate and apologetic but couldn’t actually offer any solution to having this resolved. Due to Mytransfers responding to reviews, the reference number is ES919939870. Please follow up with a solution rather than the generic response asking me to contact you to resolve. I’ve contacted you 3 times a day since this issue happened and you can’t even offer to take me the 50 miles each way to pick up emergency documents from the British Consulate to help get me out of the situation you put me in so I can at least take my son home. Absolute shambles of service - using Mytransfers has left me thousands of pounds out of pocket. Thank god for travel insurance with legal support.

Everything was done so well from our…

Everything was done so well from our pick up in reus airport to salou and then our return journey from salou to reus airport , it was all top notch will definitely recommend

Everything was perfect!

Stress free and very comfortable

Stress free and very comfortable. Highly recommend

Simple and easy to book at a good price

excellent service

in time, reliable, friendly, honest.

Holidayride

Was a great ride. Drivers were there on time and very friendly

Good service

Good service, great comunication

Only gets 3 because you took about 50€…

Only gets 3 because you took about 50€ from the airport. But on the way back to airport you wanted 75$. So i didn't book the return with you.

Great service!

As always easy to complete

I love to travle with My Transfers

Driver didn’t arrive

Driver didn’t arrive. Tried to contact MyTransfers several times and no one responded. Was left to find an expensive taxi for 8 people.

Kept informed throughout the lady…

Kept informed throughout the lady couldn't be more helpful