Nailboo (nailboo.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 71% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
Tutorials are super helpful and the product is good quality the colors and glitter for the dip powders are amazing i have been doing my nails for a few months now and have to say I always look forward to doing my own nails it’s my new favorite hobby.
This made our day 💖 We’re so happy you’re loving the tutorials and having fun with the dip powders—those glitters really are something special ✨ Keep creating and enjoying your nail time!
I love NAIL BOO. Their customer support is always friendly and answers my questions. Love the product too. I did my nails for the first time last week and they lasted 8 days without chipping or breaking them. I got a great selection of colors too.
Aww this made our day — thank you so much! 🥹💖 We’re so happy to hear you’re loving both the products and the support — that’s exactly what we strive for! 🙌 And 8 days on your very first set?! That’s amazing! 😍 Enjoy all those colors and keep having fun with your sets — we can’t wait to see what you create next! 🎨✨
I was surprised how fast it arrived. I bought it for my granddaughter for Christmas. She loves it. It really does work. Helps your nails to get stronger and grow better
We love hearing this! 💕 So happy it arrived quickly and that your granddaughter is loving it—that’s exactly what Nailboo is all about! ✨ Stronger, healthier nails for the win 💅
Horrendous, I am still in a back-and-forth battle with customer service since I received this order all because of 2 duplicates from a mystery bundle. That could have been easily fixed. Not even having to apologize to me, just sending me two different dips and giving me a return label. All I've gotten is sass and adding on extra things each response. I think I've personally responded to their emails >8 times now without a resolution. I keep repeating things that I've already said in prior emails. Absolutely worst customer service I've ever experienced. I will never purchase from you guys again and plan on fording these emails to publicly be posted on Better Business Bureau for false advertising of 30 day returns because you neglect to mention that you're going to continue to add hoops to jump through to get it. IF I do what they ask now, then they're gonna add something else again. And then back-and-forth back and forth. I really hope you continue to sell on Amazon because I'd rather pay extra for the product there than have to deal with you guys. I think I might start looking into other dip Powder companies that are advertised more. Hopefully they have better customer service than you do. Update: it took calling them out on their public reviews for them to do something. But don't let their response fool you: they did not give me a "full refund", they refunded part of the order for the specific item I was initially trying to exchange that was duplicates on the mystery bundle. I've been trying to address the duplicates since 4/6 (the day i recieved them), its now 4/18. All I was trying to do was getting exchange because their mystery bundle says "no duplicates", and they sent me 2 duplicates of the 3. Then I just wanted to return the whole bundle because I was tired of dealing with them and they just kept adding more requirements before they would do so. Update 4/19: they continue to be argumentative and want a pat on the back for doing exactly whats posted on their website. They also are further trying to get smart with me and asking if I just want to return the whole purchase. Why, so I can jump through more hoops? Final update: after >20 back and forth emails they have finally refunded the duplicate mystery bundle (partial refund, see edit to their comment below) and taken ownership.
I’m very sorry for the frustration and the back-and-forth you’ve had to deal with—that’s not the experience we want for you. 🙏 To resolve this, we’ve issued a partial refund for your order. No further action is needed on your end. 💳 We truly regret how this was handled and appreciate you bringing it to our attention.
Have seen the ads for awhile and decided to try. The kit did not come with a way to remove the product (which really should have been mentioned if not included). After several attempts found that the application was very messy & my nails looked terrible. I had difficulty & pain getting them back off. I decided it was not for me and requested a return. The link they sent is not available once clicked on. The return process via the app is ignored and customer support continues to ask why I want to return before processing. I respond with a detailed explanation of why and they ask why again. Its like they're purposefully stalling and playing games. Unbelievably unprofessional.
That sounds really frustrating 😞 That’s definitely not the experience we want for you. Please reach out to [email protected] so we can take a closer look and get this sorted out for you 💛
I did not receive the base coat or the cuticle pusher. I did receive two top coats. It is harder to do then described on facebook.
We’re so sorry to hear about your missing items and the confusion with your order 😔 That’s definitely not the experience we want for you. Please reach out to us at [email protected] so we can make this right for you as quickly as possible. 💅✨
In my box I got two top coats but no dip base coat.
Oh no—that’s definitely not the experience we want for you! No worries though—we’ve got your back! ✨ Please reach out to our support team at [email protected], and they’ll make this right for you as quickly as possible. 💅📦
Great company to deal with...Awesome delivery time..
Thank you so much! 😊 We truly appreciate your kind words and are glad you loved the fast delivery. Looking forward to serving you again! 💖✨
We’re really sorry to hear you feel this way about the product 😔 We’d love the chance to make things right—please reach out to us at [email protected] so we can help with a resolution. We appreciate you giving us a try 💖
I do not like the products at all….hard to work with and does not last.
We’re really sorry to hear this was your experience—it’s definitely not what we want for you 😔 We’d love to help make things right. Please reach out to us at [email protected] so we can assist you further 💖
The ordering was expected and fine. I tried the kit the first night. I followed the instructions and they finished polish looked messy, not consistent in all locations of the nail. Less than a week, one nail is chipped and I use gloves to wash dishes. Too much money for a product that does not deliver. I will be requesting a refund and sticking to my gel manicures.
We’re really sorry to hear about your experience—that’s definitely not what we want for you 😔 We’d love to make this right. Please reach out to us at [email protected] so we can assist you with a refund and take a closer look at what may have gone wrong. We appreciate your feedback and hope to turn this around for you 💖
Wow - customer service is out of this world! I bought this for my daughter for Easter (the dip kit) and there were 2 top coats but no base coat. I sent an email and in less than 24 hours they responded and shipped the missing base coat! Kind, fast & courteous! Would definitely recommend!
Wow, that’s the kind of service we love to hear about! 💖✨ Fast, kind, and reliable—that’s how it should always be. Thank you for sharing such a great experience 😊💅
So many times of trying to apply store credit.
Oh no—we’re sorry to hear you’ve had trouble applying your store credit 😔💅 That’s definitely not the experience we want for you! Please reach out to our team at [email protected] and we’ll be happy to get this sorted out for you as quickly as possible 💖✨
The dip nail product was fine. I did not realize that to remove the polish, I needed to soak my nails in acetone for 10-20 minutes. That's not something I'm willing to do.
We’re so glad you liked the results 💖 but we completely understand—removal can feel like a hassle at first. Our dip system is designed for long-lasting wear, which is why acetone soaking is needed, but we’re always here to help with tips to make the process quicker and easier 😊
I loved all the surprise dip colors I received and the new and improved base coat really last longer!
Yay, we love hearing that! 💖 So glad you enjoyed the surprise dip colors and that the new base coat is lasting longer for you! ✨😊
Shipment got lost. Multiple emails and 4 weeks later I finally got them to resend the shipment. We will see how long it takes to come……….
Oh no—that’s definitely not the experience we want for you 😔 We’re so sorry for the delay, but glad a replacement is on the way! 💖 We appreciate your patience and hope it arrives quickly this time 🤞✨
I have been using Nailboo for 5 year's. I have my Granddaughter using it also. Recommended it to everyone that makes a commitment. This product it the best!
Wow, 5 years of Nailboo love 💅💖 That truly means the world to us! We’re so happy you (and your granddaughter!) are part of the Nailboo family 🥹✨ Thank you for sharing the love and recommending us—you’re the best! 💕
Fast and efficient process! Looking forward to trying the products! 😊
Yay, we love to hear that! 😊 So glad everything was fast and smooth for you—can’t wait for you to try the products! Let us know what you think 💖
Received the product, it works just fine and once you get the hang of it it's easy to use. However, beware that they sign you up for a monthly membership for $29/monthly. I did not want that. So, I paused it. However, it's impossible to use the $29 they originally charged and show on my account. When I try to use it, they automatically resign me up for the membership with no way to decline it. Very aggravating. I'll find another product or purchase somewhere other than their website!
Thanks so much for your feedback—we’re really glad to hear the product is working well for you once you got the hang of it 😊 We’re truly sorry for the frustration with the membership and store credit—that’s definitely not the experience we want for you. We’d really like the chance to look into this and make it right. Please reach out to us at [email protected], and our team will personally review your account and help get everything sorted out for you 💖
I love this stuff! I worked at a job that was rough on my hands and my nails. I found a good lotion but my nails kept breaking and cracking and bending. I tried polygel in the past but it was too much work and didn’t last. I decided to try this. It took a couple months to get the prep down and learn that I needed THICK nails to survive my job. This is so easy, so much cheaper and I love the colors! The customer service is so TOP NOTCH also!
Love hearing this! 💖 So glad you stuck with it and found what works for you — strong, beautiful nails that keep up with your day 🙌 And thank you for the kind words about our team… we’ve got you always! 💅✨
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