Insurance claim
Claims process is simple and was resolved within a few days.
About Napo Pet Insurance
Data updated- Website
- napo.pet
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 161 reviews
- Replies to negative
- 96% (22/23)
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About this business
Get a quoteAll about NapoNamed after the founder’s scruffy Dachshund, In 2021 we decided to make pet insurance better for owners like us and you. This means more value, less hassle, easy to understand policies, and super comprehensive cover.Comprehensive insuranceOur £16,000 policy being named most comprehensive on the market by Which?. Plus our £8,000, £12,000 and £16,000 dog insurance policies have been recognised as a Which? Best Buy.Fuss-free claimsOur claims are quick, easy, and all online. You can do it, or your vet can for you. We can also pay them directly. So you can focus on your pet, not the paperworkFree video vet callsYou’ll get free 24/7 vet and behaviourist calls. So you can always get expert help when you need it.Low excessWe have a low excess charge of £99 per condition, per policy year. And that’s for all policies!We’ll call youIf there’s something you’re keen to talk to us about, speak to one of our fantastic customer champions and they’ll arrange to call you at no cost to you.
Written by the business, not verified by us.Is Napo Pet Insurance legit?
Napo Pet Insurance (napo.pet) has a 4.4 out of 5 rating on OK.one, based on 161 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably fast and straightforward the claim process is, with many people receiving quick payouts and helpful status updates directly. Consumers also deeply appreciate the friendly staff and online veterinary consultations, which offer truly wonderful reassurance and very practical guidance during stressful medical situations. People often highlight that submissions are handled smoothly, giving them complete peace of mind while their cherished pets receive proper care. However, some customers also noted that renewal prices can increase significantly over time, leading to unexpected costs and genuine frustration for policyholders.
Auto-generated from all reviews of this business. For reference only.What people say
Absolutely brilliant
Absolutely brilliant. They have treated my dog and I with compassion and kindness. Lottie has been pretty unwell. She is on the mend though thanks to my vet. Napo is a great insurer. Thanks you
First time I've had to claim on my pet…
First time I've had to claim on my pet insurance and was very worried, but Napo dealing directly with the vet has eased my worries.The quickness it has been dealt with has astounded me and I am so thankful. The constant emails keeping me updated are very welcomed as is also the personal touch added in each email. Would highly recommend to anyone looking for pet insurance.
Helpful service for an initial view before arranging appointment st own vet.
Helpful vet and useful to get a view especially at the weekend, to clarify if an emergency appointment at my local vet practice is needed. The only downside is a video consult does not allow the vet to physically examine my pet.
Received a very extortionate quote from…
Received a very extortionate quote from Napo they've been texting and emailing too much I emailed them to request deletion of my details and I was told to go to my account, the whole process is awful, do not get a quote you'll be inundated with texts and emails
Reply from Napo Pet Insurance2026-07-01
Hi Alice, Thank you for taking the time to leave your review, although I'm sorry it's not a positive one. So that we can take a look into your experience, we've requested some further information via Trustpilot. Please do respond back as soon as you can so that we can look into this for you. Best wishes, Nikhil from Napo --- UPDATE 06/07/2026--- Hi Alice, Thank you for providing further information. I’m sorry that our quote wasn’t what you were expecting - we aim to provide as much cover and support as we can when you need us most, but I appreciate it wasn’t the price you were expecting. In terms of the quote emails, you can unsubscribe from these by clicking “Unsubscribe” at the bottom of the email. However, I can see that you spoke to one of my colleagues, who actioned your deletion request in a timely manner and removed you from our marketing emails. If you need anything else, please don’t hesitate to reach out to us at [email protected]. Best wishes, Nikhil from Napo
NAPO never let me down
NAPO never let me down. Best pet insurance lve ever used. Top class service provided. Thankyou NAPO! Highly reccomended.
First class service
Firstly I have to say I an influencer brought Napo to my attention. She had provided a discount code. Even without it Napo was a good price. First time I have claimed with Napo but tbh its a fairly new policy. My vet submitted my claim, within 15 mins I had a text asking me to review the claim, confirmed the information and then approval sent within hours. I love that I got to see the claim first, with a break down, fantastic. Also got a free tractive device had an issue with not getting code to claim, within a day had all information sent to me. By fair such an easy insurance company to deal with which is a refreshing change.
The claims process was very simple
The claims process was very simple, quick, and the staff have been very helpful. Thank you 😊
friendly
friendly, supportive and informative
Always so quick to respond and very…
Always so quick to respond and very helpful
She was a nice lady but I was hoping…
She was a nice lady but I was hoping she could write me a prescription as I knew what was wrong! She explained they couldn’t do that which is something that should be available!
Increase the prices by 20% every year…
Increase the prices by 20% every year near enough. But still offer new customers the cheaper price. They dont care about your pets. Theyre just another insurance company milking people dry
Reply from Napo Pet Insurance2026-06-25
Hi Lansdell, On 25/06/2026, we requested further information; however, we have not yet received a response. Kindly provide the requested details at your earliest convenience so that we may assist you to the fullest extent. Best wishes, Lou from Napo ----------------------------------------- Hi Lansdell, Thank you taking the time to leave your review, although I'm sorry your renewal price wasn't what you were expecting. So that we can look into this for you, I've requested some further information via Trustpilot. Please do respond back as soon as you can so that we can support you as much as possible. Best wishes, Nikhil from Napo
Prompt settlement of claim
Prompt settlement of claim. Kept informed throughout the process and claiming online was so easy
Stress-free experience during an emotional and stressful time!
Napo were amazing when I had to claim for my dogs unexpected emergency vet bills and surgery. The claim process was so simple and they contacted my vet directly to make payment and they approved the claim within 2 hours of submitting my request! Absolutely incredible and the best pet insurance I have used. Won’t be going anywhere else!
Fast payout and easy process
Within a couple of hours of claiming the money was in my account, no messing around and trying to get money out of me. The process is so simple just with a link they send to the vet. Thank you Napo!
First claim
We used the on line vet option and also had to make a claim following our dogs acute gastroenteritis The on line vet consultation was excellent giving us some valuable information that helped us enormously when we went back to our own vet The claim process was very easy and extremely fast via our vet’s website link
First experiences
Just had my first video link with vet and a claim for my dogs treatment On both, the experience has been excellent The video link to a vet was superb with a written update of the discussion received within 10 mins of the link Tremendous advice which was subsequently mirrored by my local vet the next day so very reassuring/ thank you The claim procedure via my vet was extremely good with full cover payment received in my bank within less than 5 days of the claim being delivered Again superb service! I’m we do expect the costs to rise next year but really hope that they are not too high as we would love to stay with Napo
The vet was friendly and reassuring she…
The vet was friendly and reassuring she did a detailed check and evaluation of symptoms and gave advice accordingly a really great experience
Perfect
Easy, simple, perfect all what customers want, no other pet insurance comes close
It was so easy
It was so easy. No fuss, no hassle - very pleased . Glad I chose Napo.
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