Nations Photo Lab (nationsphotolab.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
the person helping me was intelligent, easy to understand and eager to be of assistance....in other words....exactly what you want and need when you're doing something for the first time with a new vendor & it needs to be right....
Hi David, Thank you for the five stars! We're always here to help you preserve your memories. Have a wonderful day!
The customer service agent, Alison, helped me greatly and made the experience easy. She is patient and a pro
Hello, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Alison Bittner!
I had a problem ordering a certain product, so I called Customer service and spoke with Brandon Moore and explained what I was attempting to order. Basically, he took control of my order and all that was left for me to do was to upload the image. I could not have selected a better representative to handle my situation. I would consider him as the most knowledgeable agent they have based on how short of a time to solve a problem
Hi Douglas, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Brandon Moore!
I ordered a 16x20 print of my daughter, and when I received it, the package was bent, as well as the print. I used the QR code on the postcard included in the package and filled out a complaint. Early the next business day, I received an email apologizing for the print's condition (even though it wasn't the company's fault!) and a tracking number for the new print they'd already sent. Top-notch customer service!
Hi Christine, Thank you for the five stars! We're always here to help you preserve your memories. Have a wonderful day!
Tara was extremely helpful and very nice. I love using Nations Photo Lab. They do a great job.
Hi Mary, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Tara Smith!
Ricky responded to my question regarding my order immediately.
Hi Amy, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Ricky Der!
The customer service was the main thing i liked about this company. today CS is almost nonexciting especially like the way Tara Smith followed up and made sure that everything was done correctly. She was a very big help. I will highly recommend Nations Photo lab to all of my family and friends. Thank you
Hi Jack, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Tara Smith!
It's Father's Day 2026 - my dad just bought a new camera, so a gift card to a photo lab seemed appropriate. I could not make a purchase without signing up for an account - there was no option I could see, on my phone or computer, to opt out of the 25% off "offer" - all I needed to do was provide my information. But guess what? I don't want to. That should not exclude me from being able to purchase a gift card for someone else. So, you lost 2 customers really - nice job.
Hi Rob, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while trying to purchase a gift card for your father. We understand that not everyone is comfortable providing personal information or creating an account when making a purchase, and we appreciate you sharing your perspective. At Nations Photo Lab, customer accounts help us provide a better overall experience, including order management, customer support, order history, and secure access to photo projects and purchases. We also understand that many customers prefer to limit marketing communications, which is why we offer options to manage their communication preferences. That said, we never want our account requirements to feel like a barrier to doing business with us. We would welcome the opportunity to understand your specific concerns better and determine whether we can address them. If you are willing, please reach out to our Customer Service Leadership Team through our Contact Us page: https://nationsphotolab.zendesk.com/hc/en-us/requests/new?ticket_form_id=614248 and reference this review. We would be happy to learn more about your experience, answer any questions about our account requirements, and explore how we can better support your needs. Thank you again for your candid feedback. Conversations like these help us evaluate our processes and identify opportunities to improve the customer experience.
I can’t say enough great things about Nations Photo Lab and its customer service. This is my second time ordering from them and this time had some discrepancies in the draft and final product, but David did a great job in explaining what had likely happened and helping me trouble shoot the problem. Highly recommend and will be ordering from them again!!
Hi JC, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
Nations Photo Lab is a preeminent, remote, photo lab. The quality of Nations Photo Lab work, in my opinion, is unsurpassed. Nations Photo Lab web-based, customer interface is intuitive and easy to use. There was one aspect of my interaction with Nations Photo Lab that I was not pleased with, that was my inability to reach someone live, in Nations Photo Lab’s Customer Service Department, during their limited, Monday to Friday, modified business hours, and leaving a message, requesting a call back, to receive NOT a call back, but an email, which was neither helpful, nor efficient. In my opinion, Nations Photo Lab can do better with their customer service/support.
Hello Warren, Thank you for taking the time to share your experience and for your kind words about the quality of our prints and website experience. We are truly honored by your confidence in Nations Photo Lab and appreciate your recognition of the craftsmanship and care that go into every order. At the same time, we sincerely apologize that your experience with our Customer Service team did not meet the standard we strive to provide. We understand how frustrating it can be when you hope to speak with someone directly, but the support you receive does not fully address your needs or expectations. Because we only have your first name from this review, we have not been able to identify your account and investigate what occurred. We would welcome the opportunity to learn more and review your experience with our leadership team. If you are willing, please contact us through our Contact Us form and include your full name, email address, and phone number. A member of our Customer Service leadership team will personally review your concerns to better understand what happened and identify opportunities to improve. Thank you again for your candid feedback. While we are grateful for your praise of our products, we take your concerns about customer support seriously and appreciate the opportunity to learn from your experience. Contact Us form: https://nationsphotolab.zendesk.com/hc/en-us/requests/new?ticket_form_id=614248
Erica was very courteous and professional in handling my recent order issue in regard to the promo discount that apparently, I neglected to apply at checkout. She confirmed my order and verified the promo code was not applied and promptly corrected the order with the promo code applied, thank you Erica!! I've been using Nations Photo for several years with very few issues, but when an issue happens to pop up, Nations Photo has always been front and center in resolving the problem. Thank You, Nations Photo!!
Hi Janet, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Erica Waters!
The Nations Photo Lab team responded quickly to my coloration issue, and gave me helpful terms to use to assist their team in understanding what my issue was and what they could do to fix it. They quickly got my print job redone and sent back out to my within the week, and I am very happy with the results.
Hi Joel, Thank you for the five stars! We're always here to help you preserve your memories. Have a wonderful day!
We are just a small business in Arizona, and the trading cards are a nice bonus to projects we work on. After 3 or 4 flaky "custom trading card" makers online we have landed on Nations Photo Lab. We received our 1st test order today and are very happy with the whole process including the most important part the cards. I called just to see if we could get the cards in a little thicker stock. You don't offer that and considering the fact that most people insert the cards in plastic, protective sleaves it's not that big of a deal. Erica went above and beyond my expectations to answer all my questions. Thank you and keep up the good work!! A+
Hi Ron, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Erica Waters!
Had a small issue with damage upon delivery that David in the customer service team dealt with fully, making sure that I had full remediation even though I didn't need a reprint. Lovely company to deal with and the prints are high quality. Would use again.
Hi Jenny, Thank you for the four stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
I wish there was a higher rating for this outstanding company and especially DAVID with whom I had the pleasure of working along with the Outstanding Team at Nations Photo Lab, I would like to extend my deepest gratitude and heartfelt thanks to everyone at Nations Photo Lab for the tremendous work they did in creating my Golden Anniversary Photo. From the very beginning to the final product, your professionalism, creativity, attention to detail, and commitment to excellence were evident in every step of the process. The finished photo and framing was a million times better than I ever anticipated. The quality, beauty, and craftsmanship exceeded all of my expectations. And the price was unbelievably fair. Again, I would especially like to recognize David, with whom I spoke many times throughout the project. David was consistently kind, patient, helpful, and extraordinarily professional. No question was too small, and no concern was ever dismissed. His guidance and expertise made the entire experience enjoyable and stress-free. The creativity, quick turnaround time, and exceptional customer serviceof Nations Photo Lab are truly remarkable. In today's world, it is rare to find a company that takes such pride in its work and treats its customers with such care and respect. I am profoundly grateful to DAVID and all the staff for their efforts and I could not be more pleased with the final result. Ron G
Hi Ron, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
brandon undersood what i wanted because he took the time to go thru my emails and find the issue i was referring to.
Hi Esther, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Brandon Moore!
Helpful, respectful and patient. David went above and beyond in resolving my issue. I felt valued as a customer and well taken care of.
Hi Donna, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
Natalie responded promptly to my request and honored the discount code that I inadvertently forgot to enter.. Nations Photo Lab gives great service and does great work!
Hi Siri, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Natalee Reyes!
I recently had the pleasure of working with Erica Waters at Nations Photo Lab regarding the ongoing challenges I've experienced with the color correction process. Erica was extremely courteous, informative, patient, and genuinely committed to helping me achieve the best possible print results. She took the time to discuss ways I could improve consistency in my prints and even provided a detailed link with instructions for monitor calibration. Although the calibration process seemed quite intricate when I attempted it previously, Erica carefully explained its importance and how it can help ensure greater accuracy between what I see on my screen and the final printed product. What impressed me most was Erica's dedication to customer satisfaction. She reassured me that Nations Photo Lab stands behind its work and will continue to generate reprints if I am not completely satisfied with the results. Her professionalism, knowledge, and willingness to help gave me confidence that my concerns were being taken seriously. Erica is a tremendous asset to Nations Photo Lab, and I truly appreciate the outstanding customer care she provided. Thank you, Erica, for your patience, guidance, and commitment to making sure customers receive the quality they expect.
Hi Louis, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Erica Waters!
Brandon, Nations Photo Lab customer service rep spent a good hour helping me secure another login so I could successfully order more prints. He exhibited such courtesy, patience and persistence. You rarely find a person willing to do this these days. My thanks, Judith A Jabara
Hi Judith, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Brandon Moore!
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