Nations Photo Lab (nationsphotolab.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The help I received after mistakenly placing an order for the wrong size prints was super easy to find. The chat put me in touch with a live agent very quickly and then the response I got was not only gracious, but expeditious. I highly recommend this company!
Hi Lisa, Thank you for the 5-stars! We're always happy to help! Thanks for trusting us with your printing!
I had a question about my photo order. My question was answered and everything was taken care of. I was very pleased with customer service.
Hi Denise, Thank you for the 5-stars! We're always happy to help! Thanks for trusting us with your printing!
Brandon immediately accepted accountability for the issue and efficiently resolved it. While that may sound relatively straightforward, it has not always been our experience with other online vendors who try to pass us on to the delivery company or question how we received the package or...
Hi Mary, Thank you for the four stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Brandon Moore!
I worked with David Cress from Nations Photo Lab when I had problems logging in as a new customer ('invalid password' error message). He was very prompt and got the technical team to correct the problem. When I had other questions, he was very good in explaining things in detail being very patient and customer-oriented. I would say he was the best in customer service I had ever met in a company. I tried their photo printing services to compare it to the one I had used for years, and Nations Photo Lab had clearer and sharper pictures.
Hi Lana, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
Quick response and comprehensive reply which completely answered my question. Very professional.
Hi Fox, Thank you for the 5-stars! We're always happy to help! Thanks for trusting us with your printing!
I am a senior that doesn't do well navigating some sites. Alison was so kind and patient with me. I think it took her an hour to help me but she did it. Alison is an impressive customer service person. Thank you Alison
Hi Bonnie, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Alison Bittner!
Exceeded expectations. They really mean their guarantee of satisfaction. After we mistakenly ordered the wrong type of prints for framing, Alison patiently explained what would be more appropriate and put all the details in an email, which included a coupon code that would cover the full cost of the replacement. Excellent service!
Hi Laurence, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Alison Bittner!
Tara Smith deserves a raise. She reached out to me about an order that didn't look quite right to her and she mailed me with her concerns. She was 100% correct. It says a lot about her concern for customers. I've had 7 canvas prints so far and all have been better than expected.
Hi Consumer, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Tara Smith!
David was great! He helped me quickly and even though I think maybe it was my error he helped rectify it by correcting the photo and adding it to my cart and giving me a coupond code to reorder. So greatful!
Hi Ashley, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
I recently reached out to Nations due to an error that I made while placing my order. Erica and her team responded quickly and addressed my issue. This is not the first time, I have reached out for other issues and have been completely satisfied with their response. The quality of my prints has been excellent!
Hi Pat, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Erica Waters!
Alison was professional, courteous and respectful. She showed interest in my issue and wanted to make sure that my issue would be resolved.
Hi TM, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Alison Bittner!
Hi Lucas, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Ricky Der!
Quick, courteous, helpful.
Hi Dana, Thank you for the 5-stars! We're always happy to help! Thanks for trusting us with your printing!
Hi Clark, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Natalee Reyes!
I have ordered several prints from NPL; most are beautiful and have vivid and correct colors. I had one issue with delivery (the package arrived damaged) and one issue with the lighting of a photo... both calls were met with solution-oriented, helpful and friendly customer service reps, who quickly offered resolutions. I've used several print services, and this has been by far the best, both in experience and print quality.
Hi Julie, Thank you for the 5-stars! We're always happy to help! Thanks for trusting us with your printing!
Erica found a way to take care of my issue and helped all along the way. I felt she actually cared that my question was resolved and didn’t just breeze past things to get on to the next “call”.
Hi Danielle, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Erica Waters!
I ordered pearl, linen texture prints for clients. I did not receive my package! According to NPL instructions, I checked the mailbox, side yard, by the fence and embarrassed, asked my neighbors! I waited a few days as instructed and then reported the missing package. The response I received back from NPL was the same instructions to check around the property, fence, gate, mailbox and to ask my neighbors!!! Also instructed me to wait another few days again!!! Dissatisfied, unacceptable response that I received, I gave the survey a bad review. I received a follow up text from Soojin. Soojin took ownership of my dissatisfied situation understanding my situation and the pressures and concerns that I have for my clients deadlines! Soojin reordered my pearl, linen textured prints. Currently, I still haven’t received my Artwork. Although I didn’t meet my deadlines with my clients, I still needed to acknowledge Soojin for the efforts.
Hi Edgar, Thank you for taking the time to share your experience and for recognizing Soojin's efforts to assist you. We sincerely apologize for the frustration and inconvenience caused by your missing package, especially given the impact on your client's deadlines. We understand how important it is to receive your order when expected, and we recognize that repeating the same troubleshooting steps after you had already completed them added to your frustration. While we are disappointed that your original order did not arrive as planned, we appreciate the opportunity Soojin had to step in, listen to your concerns, and work toward a resolution. Your feedback helps us identify opportunities to improve both our processes and our communication during situations like this. Most importantly, we understand that this experience affected commitments you had made to your own clients, and we do not take that lightly. Thank you for your patience, your honesty, and for taking the time to acknowledge the support you received. We remain committed to delivering the level of service and quality you expect from us.
Natalee was so helpful in sorting out my order. It was nice to be able to confirm details with her to make sure that everything was ready to process. I love Nations and Natalee just takes the service and quality to the next level.
Hi Ann, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Natalee Reyes!
Soojin was great to work with. She kept in touch through all the billing steps and let me know when we had been approved for the tax exemption.
Hi Michelle, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Soojin Kim!
Alison at Nations Photo assured me that my mistake in providing the wrong billing address would not affect my order. She also suggested that I remove the incorrect billing address in my account.
Hi Walt, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Alison Bittner!
62 reviews matching