Nations Photo Lab (nationsphotolab.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Y
Ye · 1 review · Experienced 2026-06-29 ·
★★★★★
Thanks for the great customer service
I had a set of professionally taken photos printed through Nations Photo Lab. Unfortunately, I didn't realize that I needed to edit the digital files to match the print sizes I ordered. When the prints arrived, I found that some photos had the top cropped off, while others had part of the bottom cut off. I was very disappointed.
I called customer service, and Mr. Brandon Moore answered my call. He was incredibly patient and took the time to go through each of my photos one by one, helping me adjust them properly. He also provided me with a promotional code so the reprints would be free of charge. In addition, he explained that I could include specific requests for color correction in the "Color Instructions" section when placing my order.
When the reprinted photos arrived, I was extremely pleased with the results. The quality was excellent, and the prints arrived much faster than the estimated delivery time listed on the website.
Brandon even told me that for future orders, I could contact him first, and he would review my photos before they went to print to make sure everything looked right. I truly appreciate the outstanding customer service I received.
Reply from Nations Photo Lab2026-07-21
Hi Ye, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Brandon Moore!
Y
Ye Li · 1 review · Experienced 2026-06-29 ·
★★★★★
Thanks for the great customer service
I had a set of professionally taken photos printed through Nations Photo Lab. Unfortunately, I didn't realize that I needed to edit the digital files to match the print sizes I ordered. When the prints arrived, I found that some photos had the top cropped off, while others had part of the bottom cut off. I was very disappointed.
I called customer service, and Mr. Brandon Moore answered my call. He was incredibly patient and took the time to go through each of my photos one by one, helping me adjust them properly. He also provided me with a promotional code so the reprints would be free of charge. In addition, he explained that I could include specific requests for color correction in the "Color Instructions" section when placing my order.
When the reprinted photos arrived, I was extremely pleased with the results. The quality was excellent, and the prints arrived much faster than the estimated delivery time listed on the website.
Brandon even told me that for future orders, I could contact him first, and he would review my photos before they went to print to make sure everything looked right. I truly appreciate the outstanding customer service I received.
Reply from Nations Photo Lab2026-07-17
Hi Ye, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Brandon Moore!
D
Damselfly · 13 reviews · Experienced 2026-07-05 ·
★★★★★
Nations Photo Lab is not a good choice if you are a serious photographer!
The photo book that NPL initially printed for me was terrible! The colors were dark and drab. I use a color calibrated monitor that is recommended for photography, so I know that I submitted color calibrated photos and I have not had any problems using other companies (i.e. prints, etc. received back are exactly from the photos I've uploaded). Soojin was very slow responding to me (would only respond via email) and even had me send her photos from my personal file so she could compare to what was printed. What is on file at NPL looks exactly the same as what I sent her! Losing patience, I called NPL and spoke to a representative who gave me a "story" about NPL's color correction that didn't make sense to me. NPL did offer to redo the photo book at no charge and I agreed to have them do the color correction since I did not want to receive again what was originally sent. The redo was as bad as the original, only in the opposite direction. Colors were lightened so much that detail was lost and the color of most of the wildlife was not correct (all photos were of wildlife). Whoever did the "color correction" has no knowledge of what the animals look like! I do, and that was what was submitted and was clearly ignored! I wanted to try NPL because of the company's reputation but will never use them again. I gave 2 stars simply because the book has a high quality cover, binding and paper. I will never understand why the photos I uploaded could not be reproduced in the photo book as they were in my file!
Reply from Nations Photo Lab2026-07-13
Good evening, Damselfly.
Thank you for taking the time to share your experience. I sincerely apologize that your photo book did not meet your expectations, especially after we had the opportunity to remake it. I understand how disappointing it is to invest so much time creating a book of your wildlife photography only to feel that the final result did not accurately represent the images you carefully captured and edited.
Thank you for providing such detailed feedback regarding the color reproduction and your experience working with our team. We take concerns like yours seriously and would appreciate the opportunity to review your order and the communications related to your experience.
At this time, we have been unable to locate your order using your Trustpilot username. At your convenience, please contact our Customer Service Leadership team and reference your Trustpilot review so we can locate your account and conduct a thorough review of your order, the files submitted, and the production process. Once we've identified your order, we'll reach out to discuss our findings and determine the best path forward.
Thank you again for bringing this to our attention. We appreciate the opportunity to investigate your experience more closely.
S
Sam Doe · 1 review · Experienced 2026-06-26 ·
★★★★★
Professional Prints and Quality Service
Tara was a fantastic individual! I had a unique situation with my photo order and Tara advocated for me to make sure my photo prints would be possible for my exhibit. Very excited to have gotten my prints from NPL and wouldn't hesitate to come back. Tara is a queen!
Reply from Nations Photo Lab2026-07-01
Hi Sam, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Tara Smith!
C
CVC · 2 reviews · Experienced 2026-06-29 ·
★★★★★
Excelent Help from Nations Photo Lab
I called Nations Photo Lab to see if they had a way for me to have my photo printed using my own dimensions rather standard dimensions. Ricky was able to come up with a pretty easy way of accomplishing this. Note that one of their competitors (with high rankings) only came up with a ridiculously difficult work-around for this same issue. Hooray Ricky!
Reply from Nations Photo Lab2026-06-30
Hi CVC, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Ricky Der!
M
Madison Perrins · 1 review · Experienced 2026-06-29 ·
★★★★★
I have been a customer with Nations…
I have been a customer with Nations Photo Lab for about ten years now & there have been some funky shipping situations that could have been very stressful, but NPL always has a solution that goes above and beyond. I appreciate that so much as a small business owner with a lot on my plate!
Reply from Nations Photo Lab2026-06-30
Hi Madison, Thank you for the 5-stars! We're always happy to help! Thanks for trusting us with your printing!
R
Robert McDaniel · 1 review · Experienced 2026-06-27 ·
★★★★★
Customer service is outstanding
Customer service is outstanding. The photo I wanted enlarged on metal, had to be cutoff on the sides. Getting the sides would have left white lines at the top and bottom, which was unacceptable for me. Not their fault. However, working with them, they came up with a solution that is perfect. Thank you Nations Photo!!
Reply from Nations Photo Lab2026-07-01
Hi Robert, Thank you for the five stars! We're always here to help you preserve your memories. Have a wonderful day!
T
Tiffany Williams · 2 reviews · Experienced 2026-06-29 ·
★★★★★
Good for wedding photos
Soojin is very quick to respond and very helpful. My photos look beautiful
Reply from Nations Photo Lab2026-06-30
Hi Tiffany, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Soojin Kim!
K
Krystal · 1 review · Experienced 2026-06-29 ·
★★★★★
Quick and helpful response in customer…
Quick and helpful response in customer service! I had issues with my photo order and I was able to get a reprint. The metal stand also broke and I was able to get a replacement.
Reply from Nations Photo Lab2026-06-30
Hi Krystal, Thank you for the five stars! We're always here to help you preserve your memories. Have a wonderful day!
Nations Photo Lab, did an outstanding work again. Thank you Tara for your professionalism and the way to handle the call. Excellent customer service.
Thank you Nations for your 5☆☆☆☆☆ customer service!
Reply from Nations Photo Lab2026-06-30
Hi TeresArt, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Tara Smith!
L
Laura Mendoza · 1 review · Experienced 2026-06-22 ·
★★★★★
Undelivered photos resent
I let them know that my photos were not delivered and they reprinted and sent them immediately- I had them in just a couple of days!
Reply from Nations Photo Lab2026-06-29
Hi Laura, Thank you for the five stars! We're always here to help you preserve your memories. Have a wonderful day!
S
Sophie · 1 review · Experienced 2026-06-26 ·
★★★★★
Exceptional customer service!
I couldn’t be happier with the customer support Tara gave me! I honestly wasn’t expecting to be able to reprint my photos with an error I had overlooked and made. I’ve been a long supporting customer of this company and this is exactly why!
Thank you Tara for the amazing service you provided!
Reply from Nations Photo Lab2026-06-29
Hi Sophie, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Tara Smith!
A
Andrew English · 3 reviews · Experienced 2026-06-29 ·
★★★★★
Great Help Working with Color Profiles
I was having a problem getting the print to match my jpeg. I contacted customer service and was given great help getting the color profile and understanding how to soft proof what I was seeing in Lightroom with the print.
Reply from Nations Photo Lab2026-06-30
Hi Andrew, Thank you for the five stars! We're always here to help you preserve your memories. Have a wonderful day!
F
Freddie · 1 review · Experienced 2026-06-26 ·
★★★★★
Very helpful
Very helpful. Resolved my issue vdry quickly. Thanks
Reply from Nations Photo Lab2026-06-29
Hi Freddie, Thank you for the 5-stars! We're always happy to help! Thanks for trusting us with your printing!
F
FPJR Home · 1 review · Experienced 2026-06-23 ·
★★★★★
A Truly Outstanding Customer Service Experience
I would like to recognize Mr. David Cress for providing exceptional customer service.
Mr. Cress was extremely helpful in locating my previous photo projects, saving me a great deal of time and frustration. Not only did he resolve my issue quickly, but he also took the time to show me a better way to organize and keep track of my projects in the future.
His professionalism, patience, and willingness to go the extra mile made this one of the best customer service experiences I have had. It is rare to find someone so dedicated to ensuring a customer is completely satisfied.
Mr. David Cress is a tremendous asset to your company, and I hope he receives the recognition he deserves for his outstanding service.
Reply from Nations Photo Lab2026-06-29
Hi FPJR Home, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
R
Rose · 7 reviews · Experienced 2026-04-28 ·
★★★★★
Great Photo Lab!
I have been traveling since I received my order. So, I apologize for taking so long to write this review. Thanks to Erica at Nations Photo, my order was perfect. She worked with me to get the color right on. A definite asset to this company. Professional while at the age time, personable.
You can't go wrong with this photo lab. They will work with you.
Reply from Nations Photo Lab2026-06-29
Hi Rose, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Erica Waters!
D
Dana Ravech · 1 review · Experienced 2026-06-25 ·
★★★★★
Great customer service!
Love Nations Photo Lab! My prints always come out great. Their customer service is top-notch. They always reply to questions promptly and are happy to help. I talked with Erica today, and she solved my issue with expertise and kindness!
Reply from Nations Photo Lab2026-06-29
Hi Dana, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Erica Waters!
C
Candi · 2 reviews · Experienced 2026-06-25 ·
★★★★★
Erica was an excellent customer service…
Erica was an excellent customer service representative: she was kind, patient and clearly explained the answer to my question.
Erica was thoughtful and thorough, and as my first time calling in, I had a positive experience and will be comfortable calling in again if ever needed.
Reply from Nations Photo Lab2026-06-29
Hi Candi, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Erica Waters!
A
Alan Waibel · 2 reviews · Experienced 2026-06-24 ·
★★★★★
David made having my pictures…
David made having my pictures re-printed easy. He was very polite. That saves me time.
Reply from Nations Photo Lab2026-06-29
Hi Alan, Thank you for the five stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
