Neewer

Great product and fast delivery service

Received the item fast

Received the item fast, worked as promised. Held on unlike any other product I’ve tried.

Bettery not charging

Bettery not charging. Left message never answer.

The product was well described

The product was well described. Came in a timely manner. Decent price. Fits on my tripod and I am looking forward to using it for my iPhone photography.

They were very responsive to the…

They were very responsive to the ordering mistake I made. They corrected for me immediately. The communication was excellent in informing me of the progress of the order. The product, Z2PRO-N, is great and the price is good.

Always simple

Always simple, always dependable

I had a chance to use theHorizontal…

I had a chance to use theHorizontal Tripod Center Axis and it's a great product. It's built very well and worked great for my shots. They have fast shipping to.

I use alot of Neewer Products

I use alot of Neewer Products, in my Photography shoots. My Daughter uses Godox products and it was she that noticed there was very little to no difference, between the two. I enjoy the fact now that Neewer Product work with Godox triggers, which makes it great for me and my daughter.

Overall love your products and products…

Overall love your products and products work great. However order communications and status need improvement. Sent in inquiry on status with my order number and no response. Got confirmation order has been shipped no tracking number. I even purchased worry free protection which now to me seems a scam for more money as you have just proven to me you don’t respond to customers. Please improve communication to customer

Fixed issue right away

Fixed issue right away, great customer service!

I recently purchased the speed light ZR…

I recently purchased the speed light ZR 100 for my Sony camera. I am very please with the quality of the light, the power (100W), and the easy way to set it up.I have other brands speed lights, but I can honestly say, these lights are so warm, and so soft, by far I am happy for the purchase I made!

The monopod is excellent

The monopod is excellent. Better than my old Manfrotto. I am one happy camper.

I got the batteries bad productbut in less than a…

I got the batteries but in less than a week the screen stop working.

Great no issues i did brake a cheap part but other then that its ok

Speed i recieved

Good customer service

Good customer service. Answering some questions

Reliable gear

I have owned some Neewer gear throughout my years as a photographer. Honestly I thought "entry level" gear because their rates are competitive, wrong! It's professional gear at an affordable rate! This is the first time ordering directly from their site. The site, products, description, pricing is transparent. Checkout was easy. Excellent communication with updated emails.

Always excellent service shipping is…

Always excellent service shipping is pretty decent of course the products are excellent.

Price is good and always has discount

Good Value in Prosumer A/V Equipment

I have purchased a lot of Neewer products over the years, and I've generally been very satisfied with the quality, versatility, and value. I was slightly disappointed recently when I purchased some items directly from the Neewer website which were supposedly on a "big sale" and had the best pricing. It turns out there were better prices to be had on Amazon.com. I will still likely buy Neewer products in the future, but likely stick to ordering them from Amazon.com for the best price and fastest shipping.

Mike, US Support

It isn’t really about my order but about my experience as a whole and and I’d like to speak to a supervisor or corporate asap!! I was insulted and disrespected by your US point of contact named Mike. Firstly, when he gave me a call about why I did not include the reference numbers for my return items. I explained to him due to the fact that I was under a time constraint. I was unable to label each box and put labels inside the box attached to each item. Mike said ” you are being lazy and chose not to label the boxes correctly. It took us a long time to locate your order” then he follows up with an ultimatum “ you can either get store credit because some items were damaged” (which is completely false and Made implications that I’m lying) “or I apologize and get a full refund” which came out of his mouth directly. The amount of sarcasm and unprofessionalism that I’ve experienced is beyond appalling, and I expected more being a first time customer of neewer. Then, when I proceeded to record the call and ask him to reiterate exactly what he said, he danced around it and hung up in my face I was constantly faced with passive aggressive behavior, sarcasm, and disrespect, which made me uncomfortable and if this is the face of your customer service department, this is completely unacceptable and I will be moving forward and keeping this person accountable. As I mentioned, I would like to speak to a supervisor or a member of corporate.