Nevstudio

Staff helped me fast with a mistake on…

Staff helped me fast with a mistake on my order. Very grateful

Chan Tat HoiHong Kong SAR China · 3 reviews · Experienced 2023-01-02 · Posted 2023-01-03

My overall shopping experience…

My overall shopping experience with this shop is 3 stars so far. If I have to rate the materials for the quality, I can only give one star. I am a customer from Hong Kong. When I ordered their clothing items from this website, I noticed the shipment came from Guangzhou, China. So all the items are made and manufactured in china. To most of the customers from western countries may think the items are relatively cheap, I personally think the quality of the materials are low scale, which is not worth 60USD per piece because the same quality of clothes you can buy in china may only cost you USD20. So the products from this shop are overpriced. The website did a great advertising which makes the image of clothes look very good on models. For that matter, I give a 4 stars for its design. However, the actual items do not make you look cool comparing to the models wearing it on the websites. Again, it is because of the quality. I feel like I wasted it 700USD on 12 items that I ordered. Therefore, I will not order it again from this shop. I don’t despise china. This shop obviously is trying to market the low quality products with low cost to customers from western countries for high profit margin. After I understand it is just a business.

ThomasSwitzerland · 5 reviews · Experienced 2022-12-30 · Posted 2023-01-01

very good qualitiy for a good price

very good qualitiy for a good price. Short delivery process and great support if needed.

🥰 at…

communication with costumer service at it’s best thank you for the help very much appreciated;)

See Body Text

Yet to receive product, however judging based on customer service. Incorrectly ordered a size s jacket when I meant to order a size M, issue was rectified before dispatch by support. Will update review on product arrival.

Goods delivered fine

Goods delivered fine, communication with the store was perfect. Would definitely recommend.

They packaged the product very well and…

They packaged the product very well and they always leave me satisfied with the production

Terrible customer service experience

Terrible customer service experience. 20+ emails just to try to make a return. They want me to keep the items and give me a small compensation for them. No, I want to return them for a refund. It took 25 emails back and forth to obtain the return address and then they sent precise instructions on how to return and even write the address and what carrier to use. Definitely a scam company. I will never purchase from again. This has been a complete waste of time and a nightmare. $350 wasted.

I’m really really satisfied with my…

I’m really really satisfied with my order! Thank you very much! All the things are amazing!

High quality, great customer service

Great pretty high quality products. I was concerned they would be cheap quality but I was surprised and satisfied with each order. Also really great customer service. If you have an issue they will work with you and give you many options for a solution. Happy to be a NEV customer so far!

Very helpful costumer service

Very helpful costumer service, responded very quickly and effectively

Really great customer service

Really great customer service, which can be rare these days. Emailed me promptly when an item I ordered was out of stock and was able to swap with another item I found seamlessly. Looking forward to the item arriving then I can review that too, but customer service so far was great, friendly & fast!

I love this website .Because the…

I love this website .Because the products are well made ,even if the price little high ,you get what you have payed for .Also i want to add that the service is greaf ,it maybe takes 20 to 30 min and then youll have a anwser

Very scammy and untrustworthy...

I ordered a few items for Halloween. Delivery time said 14 days. After 18 days I got an email in French saying my package was delivered to my mailbox. I checked and it wasn't there. The next day I got another e-mail saying that it was delivered at an office and that someone had signed for it. I tried replying to this e-mail but my mail was bounced. The French delivery company had the worst website ever with very tricky systems to simply deliver a complaint... By now Halloween had passed so the package was no longer useful... I contacted Nev and they claimed the package had arrived and was signed for so they weren't going to investigate, help or refund me. I explained I never received anything but they told me that if I would send it back I would receive a part refund ... not even a whole refund... and how was I supposed to send something back that I didn't receive in the first place? I escalated the case to Paypal but they delivered some kind of false proof that I had received the package so even Paypal denied my claim to a refund. I have been writing back and forth with the delivery company and Nev since and all I get is generic AI created e-mails and the same loops over and over again... DON'T BUY FROM THESE SCAMMERS!!!

good quality clothes

good quality clothes! and support works at the highest level) I ordered a large size pants, and they offered me a bunch of options to resolve the problem and get a boring size❤️

Good service and quality

Always loved the site. Quick replies to queries and a purchase mistake I had made, great service. And sure the products might not be cheap but after making my 3rd package purchase over the past few years, I don't regret it. Great styles and very good quality I have found so. Well worth :)

Customer service was friendly and…

Customer service was friendly and prompt, got a full refund for my out of stock item, thanks guys :)

Amazing service!

Amazing service!! I just recently bought a bodysuit from Nevstudio and the product was amazing and such good quality. However the size was wrong but that was my own problem when ordering it. But the Nevstudio staff were so quick to reply and able to help me out and ship me a replacement! Definitely buying from Nevstudio again!!

Good customer Service

Good customer Service, they refunded the sum for the sold out product. I am waiting for my order, and then I can give more Infos about quality and delivery

really good customer service <3 love it