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New American Funding

102 reviews

4.7102 reviews
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About New American Funding

Data updated
Website
newamericanfunding.com
Category
Money & Insurance
Location
United States · Santa Ana
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
100% (7/7)
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Is New American Funding legit?

New American Funding (newamericanfunding.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

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A class A contractor · 2 reviews · Experienced 2026-07-02 ·

Was a long drawn out process and Logan…

Was a long drawn out process and Logan stayed with us all the way through

Reply from New American Funding2026-07-08

Thank you for sharing your experience. While some loan processes can be long and complex, our priority is always to ensure you reach the finish line successfully. We are delighted to hear that Logan provided the constant support and perseverance you needed throughout the journey. We appreciate your patience and your business and wish you the absolute best!

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Billy Boyd · 1 review · Experienced 2026-06-30 ·

I would recommend Sergio personally…

I would recommend Sergio personally because of how he made things right when I had miscommunication during closing. For that reason I felt they like he had my finance restrictions on his mind and made it work.

Reply from New American Funding2026-07-08

Thank you for taking the time to write this review, Billy. At New American Funding, we believe that true professionalism isn't just about things going perfectly—it's about how we handle challenges and take accountability. We are delighted to hear that Sergio worked tirelessly to protect your financial interests and resolve the closing miscommunication. Thank you for your recommendation and for trusting us with your home financing.

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Penny JO Estes · 3 reviews · Experienced 2026-06-29 ·

Great company

Great company . Wonderful communication . They kept us updated on where we were with the process .

Reply from New American Funding2026-07-08

Thank you so much for the wonderful feedback, Penny! At New American Funding, we know how important it is to feel supported during the home loan process. We pride ourselves on proactive communication and keeping our clients updated every step of the way, so we are thrilled to hear we hit the mark for you. Thank you for choosing New American Funding!

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Kendra B. · 1 review · Experienced 2026-06-29 ·

Ross Westmoreland and Lihn Do were…

Ross Westmoreland and Lihn Do were really great to work with. Very knowledgeable, quick to get things done, and helped us accomplish financing with very little stress. Thank you!

Reply from New American Funding2026-07-08

Thank you so much for the wonderful review, Kendra! 😊 We are absolutely delighted to hear that Ross Westmoreland and Lihn Do made your financing experience so smooth, stress-free, and successful. Ross and Lihn are incredibly knowledgeable and dedicated to getting things done quickly, and we are so proud to have them on our team. We will be sure to pass your kind words and gratitude along to both of them. Congratulations on your financing, and thank you for choosing New American Funding!

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Z. · 2 reviews · Experienced 2026-06-01 ·

This entire experience was painless

This entire experience was painless. Anthony was helpful and always available to answer any questions I had. He made the process of refinancing easy for me. I’d definitely work with him again.

Reply from New American Funding2026-07-05

Thank you so much for the wonderful feedback! We are thrilled to hear that Anthony made your refinancing experience quick, easy, and completely painless. We will make sure Anthony is recognized for his helpful and dedicated service. We truly appreciate your business and would love the opportunity to work with you again in the future!

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Willie Barnes · 1 review · Experienced 2026-06-30 ·

Much more valuable than just a loan...

I appreciate the time and effort that Steve and the team of professionals that I had, put into my buying experience. From pre-approval to closing, I am certain that NAF worked very hard and effortlessly until everyone involved were satisfied on both sides. Thank you.

Reply from New American Funding2026-07-05

We are happy to hear how hard Steve and the rest of our dedicated professionals worked to make your home purchasing process from pre-approval to closing feel effortless! Our ultimate goal is to navigate every detail smoothly so that all parties walk away completely satisfied on both sides. Thank you for choosing New American Funding! If you have any remaining questions about your loan, please feel free to reach to us.

J
Joseph Williams · 1 review · Experienced 2026-06-30 ·

Ryan and Tasha walked me through the…

Ryan and Tasha walked me through the process, helping me to get the loan

Reply from New American Funding2026-07-05

We are absolutely thrilled to hear that Ryan and Tasha provided you with such hands-on, supportive guidance to walk you through the process and help you successfully secure your loan! Navigating a home mortgage can sometimes feel overwhelming, and we pride ourselves on having dedicated professionals who make sure our clients feel confident and cared for from application to closing. Thank you for choosing New American Funding! If you have any remaining questions about your loan, please feel free to reach to us.

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Marsha Pare · 1 review · Experienced 2026-06-26 ·

Duncan made the process smooth

Duncan made the process smooth, explained everything clearly and answered all our questions patiently.

Reply from New American Funding2026-07-08

Thank you for the fantastic review! We are delighted to hear that Duncan provided you with such a seamless and clear experience. At New American Funding, we believe that education and patience are key to a successful mortgage journey. Knowing that Duncan answered all of your questions thoroughly is wonderful to hear. We appreciate your trust in us and wish you the absolute best!

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Shameera Barnes · 3 reviews · Experienced 2026-06-30 ·

Steve made the home loan process…

Steve made the home loan process pleasant for us. He was always available to answer questions. He responded to emails very quickly. Since we were first time homebuyers we had a lot of questions! Steve was very patient and made sure we clearly understood the process. I wouldn't hesitate to recommend his services.

Reply from New American Funding2026-07-04

Hello Shameera, we are absolutely delighted to hear that your first-time homebuying experience with Steve was so pleasant! Purchasing your very first home is a major milestone, and it is completely normal to have a lot of questions. We are incredibly proud of Steve for showing the patience, responsiveness, and dedication needed to make sure you felt comfortable and clearly understood every step of the process. Thank you again for choosing New American Funding! If you ever need assistance in the future, please do not hesitate to reach out to us.

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Paul M. Leopold · 1 review · Experienced 2026-06-26 ·

Great service.

Reply from New American Funding2026-07-04

Thank you so much for taking the time to share your feedback, Paul! We are absolutely delighted to hear that you had a "great service" experience with us. At New American Funding, we strive to provide 100% customer service 100% of the time and knowing we met that goal is incredibly rewarding for our entire team. Please let us know if we can be of further assistance.

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Scott Tremmel · 3 reviews · Experienced 2026-07-01 ·

The simplest re-finance ever

The simplest, fastest refinance I have ever done. Call Carla Smith at NAF, she is awesome! I will use them again for future purchase and refinances. Carla and NAF went above and beyond!

Reply from New American Funding2026-07-04

We are happy to hear that Carla Smith and the team here at New American Funding made your refinance process the simplest and fastest you have ever experienced, Scott! Going "above and beyond" is exactly what we strive for, and it is incredibly rewarding to know Carla provided you with such awesome, top-tier service. Thank you again for choosing New American Funding! If you ever need assistance in the future, please let us know.

S
Shelly · 1 review · Experienced 2026-06-22 ·

Service was just absolutely fantastic

Service was just absolutely fantastic. A very streamlined process throughout, always kept up to date by my loan officer Steven. Every step completed just as he said it would be. The whole process was quick and easy for me.

Reply from New American Funding2026-07-02

We are absolutely thrilled to hear that your experience with Steven was nothing short of fantastic, Shelly! At New American Funding, we pride ourselves on maintaining a clear, streamlined, and stress-free process for our customers. It is wonderful to know that Steven kept you updated every step of the way and completed each phase of your loan exactly as promised. If you have any additional questions about your refinance or need further assistance, please feel free to reach out to us.

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Wink · 2 reviews · Experienced 2026-06-24 ·

They were on top of it from start to…

They were on top of it from start to finish.

Reply from New American Funding2026-07-02

Thank you so much for sharing your feedback with us! We are absolutely delighted to hear that our team was "on top of it from start to finish." At New American Funding, we strive to deliver a seamless, proactive, and highly responsive experience for our clients throughout their entire home financing journey. Knowing that our team met this standard and kept you fully informed and supported from the very beginning to the final closing is incredibly rewarding for all of us. We truly appreciate your business and the trust you placed in us. Should you, your family, or your friends have any future home financing needs, please know that we are always here to help.

D
David Kelly · 1 review · Experienced 2026-06-24 ·

Mixed experience

I was doing a refinancing to get a lower interest rate and the experience was, honestly, a mixed bag. Before the loan officer, Christine Miller, came onboard it was exhausting and completely frustrating because paperwork being sent to me was wrong and communication was difficult at best. When Christine was assigned to the loan, things got much better. Communication became clearer and the experience got far less frustrating. Christine did her job effectively and efficiently.

Reply from New American Funding2026-07-02

Hello David, first and foremost, please accept our sincere apologies for the frustrating and confusing paperwork experience you encountered before Loan Officer Christine Miller was assigned to your file. We aim to deliver a smooth and transparent transaction for every borrower, and we regret that our initial communications fell short. We are, however, incredibly pleased to hear that once Christine took over, she provided clear communication and handled your refinancing quickly, effectively, and with the utmost professionalism. If you have any additional questions about your refinance or need further assistance, please feel free to reach out to us

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Robert Curtis · 1 review · Experienced 2026-06-22 ·

Refi experience

Noa and Heather were extremely professional, polite and a pleasure to work with in getting what we needed refinanced.

Reply from New American Funding2026-07-02

Hello Robert, thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that Noa and Heather were extremely professional, polite, and made your refinance process such a pleasure. At New American Funding, we pride ourselves on delivering a high standard of customer service, and it is incredibly rewarding to know that our team successfully met your expectations during your refinancing journey. We truly appreciate your business and hope to assist you with any future home financing needs.

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Robert Sparks · 1 review · Experienced 2026-06-24 ·

Great communication and answered all my…

Great communication and answered all my questions throughout the entire process.

Reply from New American Funding2026-07-02

Hello Robert, thank you for sharing your experience! Clear communication is our top priority, and we are so glad we could provide you with the answers and peace of mind you needed throughout the entire process. Thanks for choosing us!

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Mallory Mcgrail · 1 review · Experienced 2026-06-26 ·

Great communication!

Great communication among the whole team that helped me they got me in my new home fast!

Reply from New American Funding2026-07-02

Hello Mallory, thank you for the wonderful feedback! Delivering a smooth, fast, and highly communicative experience is always our goal, and we are so glad we could make that happen for you. We appreciate your business and wish you all the best in your new home!

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ASHLEY O'STEEN · 2 reviews · Experienced 2026-06-26 ·

everyone was great really helpful

Reply from New American Funding2026-07-02

Hello Ashley, thank you for the kind words! Our team works hard to make the process as smooth and helpful as possible, and we are so glad we could assist you. Thanks for choosing us!

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Timothy Estes · 1 review · Experienced 2026-07-01 ·

This is how you do it

Everyone involved in the process is knowledgeable, competent and have tremendous communication skills.

Reply from New American Funding2026-07-02

Thank you so much for the wonderful feedback, Timothy! We pride ourselves on having a knowledgeable and communicative team, and we are thrilled to hear they delivered a great experience for you. We truly appreciate your business!

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Beth Nickeson · 1 review · Experienced 2026-06-29 ·

Reid was an amazing loan officer

Reid was an amazing loan officer. He is nice, professional, and knowledgeable, and he helped us every step of the way.

Reply from New American Funding2026-07-02

Hello Beth, thank you for sharing your experience! We pride ourselves on having loan officers who are as kind and knowledgeable as Reid, and we are so glad he could guide you smoothly through the process. Congratulations, and thank you for choosing us for your home financing!