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New American Funding

102 reviews

4.7102 reviews
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About New American Funding

Data updated
Website
newamericanfunding.com
Category
Money & Insurance
Location
United States · Santa Ana
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
100% (7/7)
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Is New American Funding legit?

New American Funding (newamericanfunding.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

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Elmer · 1 review · Experienced 2026-06-10 ·

James Moran was very helpful through…

James Moran was very helpful through our entire mortgage process. If we had some difficulties and questions about paperwork we could always reach out to James and he would have the answers. Thanks again for all your help. Sincerely, Donna and Elmer Costello

Reply from New American Funding2026-06-30

Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear about your positive experience working with James Moran. Navigating paperwork and mortgage requirements can sometimes present unexpected hurdles, but having a loan officer who is always accessible and has the answers makes all the difference. We are incredibly proud of James for his prompt support and guidance throughout your entire process, and we will make sure he receives the special recognition he deserves for his excellent work! Thank you again for choosing New American Funding, and we wish you all the very best.

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Roy Holbrook · 2 reviews · Experienced 2026-06-23 ·

All around good

All around good. Very personable people. All pleasant and had a sense of humor. All very professional. They have my highest regard and would gladly work with them again. Thank you all.

Reply from New American Funding2026-06-30

Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that you had such an all-around positive experience working with our team. At New American Funding, we believe that remaining highly professional while being personable and bringing a lighthearted sense of humor to the process makes all the difference. Knowing that we have earned your highest regard and that you would gladly work with us again is the ultimate compliment! Thank you again for your trust and partnership, and we look forward to assisting you on your next mortgage journey!

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Brittany · 2 reviews · Experienced 2026-06-11 ·

Grace was wonderful!

Reply from New American Funding2026-06-30

Thank you so much! We are absolutely thrilled to hear that Grace was wonderful to work with. Providing a positive and supportive experience is exactly what we strive for, and we will be sure to pass your kind words along to Grace to recognize her for her excellent work! Thank you for choosing New American Funding, and we wish you all the very best!

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Ryan Hulse · 1 review · Experienced 2026-06-17 ·

Very helpful and informative.

Reply from New American Funding2026-06-30

Thank you so much for the feedback! We are thrilled to hear that our team was helpful and informative throughout your home financing journey. Providing clear, educational guidance is exactly what we strive for at New American Funding! Thank you for choosing us, and we wish you all the very best!

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TheWin · 1 review · Experienced 2026-06-02 ·

Reachable and no hidden fees

Reply from New American Funding2026-06-30

Thank you so much for the feedback! We are absolutely thrilled to hear that you had such a positive experience. Being highly reachable and maintaining complete transparency with no hidden fees are core pillars of how we do business at New American Funding. We believe our clients deserve clear communication and absolute honesty throughout their home financing journey. Thank you again for choosing us, and we wish you all the very best!

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P. Witherspoon · 1 review · Experienced 2026-06-24 ·

We are sending a huge thank you for…

We are sending a huge thank you for helping us on the purchase our new home! Jessica Bustos made the entire financing process incredibly smooth and clear from start to finish. I deeply appreciate her fast responses and clear explanations at every step. I will absolutely recommend her and New American Funding to anyone I know looking to buy a home!

Reply from New American Funding2026-06-30

A huge congratulations on the purchase of your brand-new home! 🥳 We are sending a giant thank-you right back to you for choosing New American Funding to guide you through this milestone. Providing a smooth, transparent, and responsive financing process is our absolute top priority, and we are incredibly proud of Jessica Bustos for delivering exactly that. Her dedication to fast responses and clear, helpful explanations at every step is a shining example of our customer-first commitment. We will make sure Jessica receives the special recognition she deserves for her outstanding work! We deeply appreciate your trust in us and your wonderful recommendation. Wishing you and your family a lifetime of happy memories in your new home!

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Recy Weller · 1 review · Experienced 2026-06-24 ·

Jason was extremely great in customer…

Jason was extremely great in customer engagement. He calls us back should we have any problems with the process. He made us feel important and he honored what he offered to us.

Reply from New American Funding2026-06-30

Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that Jason provided such excellent customer engagement and made you feel truly valued. His dedication to prompt communication, quick callbacks, and honoring his commitments is exactly the standard we strive for at New American Funding. We will be sure to pass your kind words along to Jason to recognize him for his outstanding service! Thank you again for choosing us, and we wish you all the very best.

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John Quinn · 2 reviews · Experienced 2026-06-23 ·

Efficient and easy to work with.

Reply from New American Funding2026-06-30

Thank you so much for the feedback! We are thrilled to hear that your experience with us was efficient and easy. Providing a smooth and straightforward home financing process is exactly what we strive for! Thank you for choosing New American Funding, and we wish you all the very best!

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John · 1 review · Experienced 2026-06-16 ·

Nolan Soicer was one of the easiest…

Nolan Soicer was one of the easiest loan officers I’ve ever dealt with. Very knowledgeable and helpful for the entire process. Highly recommend

Reply from New American Funding2026-06-30

Thank you so much for the fantastic feedback and high recommendation! We are absolutely thrilled to hear that Nolan Spicer made your mortgage experience one of the easiest you’ve ever had. Providing deep knowledge, helpful guidance, and a stress-free process from start to finish is exactly what we strive for. We will be sure to pass your kind words along to Nolan to recognize him for his outstanding service! Thank you again for choosing New American Funding, and we wish you all the very best!

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Richard Vasquez peralta · 1 review · Experienced 2026-06-22 ·

Easy

Easy , fast , friendly, Don Rafael made a dream come true for me with his experience, patience and extensive knowledge

Reply from New American Funding2026-06-30

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that your experience was fast, easy, and friendly. We love hearing that Don Rafael helped make your homeownership dream come true! Navigating the mortgage process requires extensive knowledge and a lot of patience, and we are incredibly proud of him for utilizing his expertise to support you so well. We will make sure Don Rafael receives the special recognition he deserves for his outstanding work! Thank you again for choosing New American Funding, and congratulations on your new home!

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Estrella Gordon · 1 review · Experienced 2026-06-12 ·

Great

Threw this crazy crazy loan they were very helpful

Reply from New American Funding2026-06-30

Thank you so much for the fantastic feedback! We know that some loans can feel a little "crazy" with unexpected twists and turns, but we are absolutely thrilled that our team was able to help you navigate through it successfully! Providing helpful, supportive, and dedicated service no matter how complex the process gets is exactly what we strive for. Thank you again for choosing New American Funding, and we wish you all the very best!

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Patrick P · 1 review · Experienced 2026-05-06 ·

Kaleb is the man

Kaleb is the dude that you wanna work with for sure. He has such good communication skills and has got your back. Honestly a bro for life now. But really, he's amazing.

Reply from New American Funding2026-06-30

This is absolute gold! We are so hyped to hear about your experience working with Kaleb. Having someone in your corner who has your back, communicates like a pro, and literally becomes a "bro for life" is exactly the kind of next-level partnership we love to build at New American Funding. Securing a home loan is a massive milestone, and we are incredibly proud that Kaleb made it such an amazing, stress-free experience for you. We will definitely pass this review along to Kaleb to make sure he gets the massive shout-out he deserves! Welcome to the New American Funding family—we've got your back for life, too!

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Samuel Maestas · 1 review · Experienced 2026-06-18 ·

Extremely helpful & excellent service

Extremely helpful & excellent service. Follows up in a timely manner & able to answer questions right away & there for you every step of the way. Highly recommended.

Reply from New American Funding2026-06-30

Thank you so much for the fantastic feedback and for your high recommendation! Providing extremely helpful service, prompt follow-ups, and being there to answer your questions every step of the way is exactly what we strive for at New American Funding. We are absolutely thrilled to hear that you felt fully supported throughout your home financing journey! Thank you again for your trust and partnership, and we wish you all the very best!

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Sherry Ellis · 4 reviews · Experienced 2026-06-16 ·

Excellent work!

Brian Wheelin guided me through the whole process and he was available when I asked questions. He took care of everything!

Reply from New American Funding2026-06-30

Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that Brian Wheelin took care of everything and guided you seamlessly through the entire process. Being highly available and ready to answer your questions is exactly the kind of top-tier service we strive for. We will be sure to pass your kind words along to Brian to recognize him for his outstanding work! Thank you again for choosing New American Funding, and we wish you all the very best!

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Elizabeth Callahan · 1 review · Experienced 2026-06-18 ·

Outstanding team led by Ryan Shultz

We have always enjoyed a smooth and efficient loan process each time we have used NAF. Every team member is accessible during the entire loan process and communicated with us clearly. With a fast moving timeline, we feel like we are in great hands with NAF.

Reply from New American Funding2026-06-30

Thank you so much for sharing your feedback and for your continued trust in us over the years! We are absolutely thrilled to hear that you have consistently enjoyed a smooth, efficient, and well-communicated loan process each time you have chosen New American Funding. We know that fast-moving timelines can sometimes feel stressful, so hearing that you always feel like you are in "great hands" with our accessible and communicative team is the highest compliment we could ask for! Thank you again for your incredible loyalty and partnership. We look forward to assisting you with all your future home financing goals!

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Delores Deloach · 1 review · Experienced 2026-06-19 ·

I have worked with NAF for over 10…

I have worked with NAF for over 10 years and have always been treated with professionalism and courtesy. Chris and his team are extremely knowledgeable and provide outstanding service. This was my first time working with Jan Millender, and she demonstrated exemplary professionalism and dedication throughout the transaction. Her performance reflects the exceptional work ethic and commitment to excellence that are hallmarks of the Drexler Team. I highly recommend them.

Reply from New American Funding2026-06-30

Thank you so much for your continued trust and for sharing such a wonderful review! Working with loyal clients like you for over 10 years is the greatest compliment we could ask for, and we are absolutely thrilled to hear that our team continues to deliver the professionalism and courtesy you deserve. We are incredibly proud to have Chris, Jan Millender, and the entire Drexler Team representing New American Funding. Hearing that Jan demonstrated exemplary dedication on your recent transaction—perfectly reflecting the Drexler Team's hallmark commitment to excellence—truly makes our day. We will ensure Jan, Chris, and the whole team receive the special recognition they deserve for their outstanding service! Thank you again for your incredible loyalty and your high recommendation. We look forward to continuing this partnership for many more years to come!

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Brandie Wolfe · 2 reviews · Experienced 2026-03-05 ·

Amazing communication

Amazing communication, I was able to do everything from the comfort of my house. My loan officer was fabulous and very communicative. My loan processor was phenomenal and we were able to get everything done relatively quickly even with the minor hiccups that seemed like giant roadblocks to me at the time. Ive already recommended NAF to friends and family.

Reply from New American Funding2026-06-30

Thank you so much for the glowing review and for recommending New American Funding to your friends and family! We are absolutely thrilled to hear that you had such an amazing experience. Navigating the mortgage process from the comfort of your own home is exactly the streamlined, modern experience we strive to provide. We know that minor hiccups can certainly feel like giant roadblocks when you are in the thick of the process! That is why we are incredibly proud of your fabulous Loan Officer and phenomenal Loan Processor for their outstanding communication and dedication to keeping everything moving quickly and smoothly for you. Thank you again for your trust and your wonderful recommendation. We wish you all the very best!

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sari oweis · 1 review · Experienced 2026-06-15 ·

I had an excellent experience working Arnold Garcia

I had an excellent experience working with Arnold Garcia as my Senior loan officer. He was professional, accurate, and extremely knowledgeable throughout the entire process. Arnold took the time to answer all of my questions, explained every step clearly, and made sure I understood all of my options. His attention to detail, responsiveness, and expertise made the loan process smooth and stress-free. He was always helpful, patient, and dedicated to providing outstanding service. I truly appreciate all of his hard work and would highly recommend Arnold to anyone looking for a reliable and trustworthy loan officer.

Reply from New American Funding2026-06-30

Thank you so much for the fantastic review and high recommendation! We are absolutely thrilled to hear that Arnold Garcia provided you with such an excellent, stress-free experience. Arnold's professionalism, accuracy, and deep industry knowledge are exactly the standards we strive for at New American Funding. We will be sure to pass your kind words along to recognize him for his outstanding attention to detail and dedication to your success! Thank you again for choosing us, and we wish you all the very best.

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Michael marsh · 1 review · Experienced 2026-06-20 ·

When I first contacted new American…

When I first contacted new American funding, they said they could help me. They led me on for three months lying to me, making me spend money for appraisals and other miscellaneous fees and then lie to me about different programs. I think they are the worst mortgage company going right now.

Reply from New American Funding2026-06-22

We are truly sorry to hear about your frustrating experience. At New American Funding, we strive to provide transparent, efficient, and supportive service to all of our clients, and we sincerely apologize if we fell short of those expectations during your loan process. We understand your frustration regarding the timeline, the costs associated with your appraisal and fees, and the confusion surrounding the available loan programs. This is certainly not the level of service we aim to deliver, and we take your feedback very seriously. We would like the opportunity to investigate this matter thoroughly and address your concerns directly. Please reach out to our Corporate Customer Service Team at 800-450-2010, ext. 7100 with your contact information for further assistance. Thank you for bringing this to our attention.

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Mommy Sloan · 1 review · Experienced 2026-06-19 ·

Blake Payne -Top Notch

Blake Payne was always available to answer any questions and help during this loan process. Highly recommend.

Reply from New American Funding2026-06-23

Thank you so much for your wonderful review! We are absolutely thrilled to hear that Blake provided you with excellent support and was always available to answer your questions throughout the loan process. At New American Funding, we pride ourselves on our team's dedication to guiding our clients every step of the way. We truly appreciate your high recommendation and wish you all the best! New American Funding Team