NewSmile (newsmilelife.com) has a 3.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 31% give 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Marion offered me another option after I've had difficulty making my own impressions. I thought I would have to cancel my New Smile Night Aligners, but am glad to have another try to obtain night aligners. Thank you.
Thank you for your review!
Very helpful and answered all my questions
Hi Denise, Thank you for your kind feedback. We’re glad we were able to help and answer all your questions. If you need anything else, feel free to reach out anytime.
Answered all my questions very easy to work with great customer service. Thank you for your help.
Hi there, Thank you for your kind words! We're glad we could answer your questions and provide a great experience. We truly appreciate your feedback and are always here if you need anything else.
Raych was a wonderful representative to talk to! Kind, thoughtful, and helpful to! Made me chuckle. 5s across the board! A++!
Hi Rowan, Thank you for the wonderful feedback! We're thrilled to hear Raych provided such a positive experience. We'll be sure to share your kind words—5s across the board and an A++ truly mean a lot to us!
Raych is so sweet and helpful! She addressed all my questions and concerns and helped with every step of the onboarding process!! Thank you!!
Hi Jamie, Thank you for your kind words! We're so glad Raych could help and make your onboarding smooth. We really appreciate your feedback!
This company is terrible!!! Do NOT use them!!! Total waste of time and money! I placed an order almost a month ago. They took my money and then ghosted me. I emailed FOUR times and NEVER received a response. A company that takes your money, doesn’t deliver on their product and has zero customer service is NOT a company to do business with. Stay far away from NewSmile!!!!!
Hi Tracie, We're very sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. Please keep an eye out for a reach-out from one of our team members, who will connect with you directly to review your concerns and work toward a resolution.
Marion was professional, courteous and helpful when I called about obtaining a detailed invoice.
Hi Samar, Thank you for your kind words! I'm glad Marion was able to assist and provide the information you needed. We appreciate your feedback.
Great response time and amazing problem solving. Really thought outside the box and solved my concerns
Hi Monica, Thank you for your kind words. We truly appreciate the feedback, and we are glad we could help resolve your concerns efficiently. We are always here to support whenever you need assistance.
sofia did a great job instructing me through the process, hope they come out good!
Hi Binahi, Thank you for your kind feedback! We're glad Sofia was able to guide you through the process. We'll be sure to pass along your comments and hope your impressions turn out great!
Marion was wonderful. So helpful and supportive
Hi Terese, Thank you so much for your kind words! We’re very happy to hear Marion was helpful and supportive throughout your experience.
Professional, kind, accommodating
Hi Arpan, Thank you for your kind feedback! We truly appreciate your words and are glad to hear you had a positive experience with our team.
Good customer service, ask for 2 upper retainer instead of 1 upper and 1 lower and i got it
Hi Jeff, Thank you for your feedback! We’re glad we could accommodate your request and that you had a great customer service experience.
I ordered the retainers back in early April and still don’t have them. I get a diiferent rep each time I reach out and the last one said it will be another month before I receive my retainers. I am very unhappy with the service so far.
Hi Val, We’re very sorry to hear about your experience. We’ve sent a request for more information so we can review your account further and reach out to you as soon as possible.
I’m excitedly waiting for the result. Thank you, Joanna, for the detailed explanation and for providing all the information. Everything looks wonderful. I’m still in the process of getting my aligners, but I’m already very happy with the whole process. Thank you!
Hi Karina, Thank you so much for your kind words and support! We’re very happy to hear you’ve had a wonderful experience so far. We’ll be sure to share your feedback with Joanna, and we’re excited for you to receive your aligners soon!
Answered questions I had simply and informatively after visiting the NS website. I was able to receive immediate, helpful assistance from Raych who escorted me thru the purchase process and alternatives available.
Hi Fran, Thank you so much for your kind feedback! We’re glad to hear Raych was able to assist you clearly and helpfully throughout the process. We truly appreciate your support!
I began paying NewSmile for aligner treatment around two years ago and my account has since been confirmed by the company as fully paid about a year ago. Despite this, I have still received no aligners and no completed treatment. I repeatedly explained difficulties with the required scan/impression process, including local providers refusing standalone scans and the alternative option not being accessible. Despite numerous emails over an extended period requesting help and resolution, I have received no response or no meaningful resolution. I have now spent a significant amount of time attempting to resolve this matter directly and remain extremely disappointed that a fully paid service has still not been delivered. I now have to take this further externally. I would definitely recommend avoiding this company.
Hi Anni-Mac, We’re very sorry to hear about your experience. We have sent a request for more information so we can locate your account and properly look into this matter. Once identified, our team will reach out to you directly to assist and provide an update.
Response was promptly and clearly identified issue with process. They followed up with an email with dictation of the correspondence which was accurate and identified a plan of action. Very pleased!
Hi there, Thank you so much for your kind feedback! We’re very glad to hear the issue was clearly explained and that the follow-up communication was helpful and accurate. We truly appreciate your patience and are happy we could provide a clear plan of action for you.
Prompt responses and very friendly. The communication felt personalized, not automated or scripted. JM answered all my questions and addressed concerns. Have already recommended to friends and family!
Hi Brandon, Thank you for your kind feedback. We’re glad to hear JM was able to assist you and that you had a positive experience. We truly appreciate your recommendation to friends and family.
It's been months since I placed this order and have received little to no communication and no aligners I've seen reviews of other people saying they haven't received theirs and I continued with my order anyway, but I'm having the same issue on Monday I received a message saying my impressions had been approved and something last month saying they had been shipped- as of now I have received nothing save your money and put it towards a reputable company. This is not one of those. I've asked for a refund.
Hi Huide, We’re sorry to hear about your experience. Kindly keep an eye out for a call from one of our team members so we can discuss your account issue directly with you.
STELLAR customer service and product knowledge by Marion! I highly recommend this company for any, and all your smile needs! The customer service after my impressions were not usable was fantastic in getting me a different size and a fair price for a new impression kit.
Hi Heidi, Thank you for your kind feedback! We’re glad you had a great experience and appreciate your recommendation.
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