NewSmile (newsmilelife.com) has a 3.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 31% give 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
A
Ana Maldonado · 3 reviews · Experienced 2026-04-16 ·
★★★★★
4+ months in and still unable to start
I purchased treatment on December 7, 2025 and still have not been able to begin.
I completed two impression kits following all instructions provided (video + updated guidance). Both were rejected as non-workable, and I am now being asked to attempt a third.
Communication has been inconsistent. Some replies were helpful, but others were repetitive or did not address my questions. I also had to follow up myself regarding an order placed on April 3, 2026 that still hasn’t shipped.
After multiple attempts and over four months, there is still no clear path forward
Reply from NewSmile2026-04-16
Hi Ana,
Thanks for sharing this—we understand your frustration.
We’re taking this as important customer feedback and will review your case.
Please keep an eye out for a direct reach-out from our team so we can make this right.
Rache
Was excellent, always available with a few calls. She is extremely patient and thoroughly proficient at her job. I knew of she was helping me with every step all my questions would be answered to satisfaction.
And we discussed further my need for a bite guard, and advised to upgraded to night aligners, which I feel very confident with that purchase after speaking with Rache. Good job and thank you so very much.
Reply from NewSmile2026-02-20
Hi Kathy,
Thank you so much for your kind words! It truly means a lot.
We are glad that Raych was able to support you every step of the way and help you feel confident about upgrading to the night aligners.
Don’t hesitate to reach out if you ever need anything — We are always here to help!
A
Anthony M. · 2 reviews · Experienced 2026-02-13 ·
★★★★★
A little good, a little bad
New Smile has been very easy in some aspects and challenging in others.
Pros: Easy sign up, clear delivery and instructions on mold making, easy payment system
Cons: Difficult to reach customer service, unclear on progress steps
Overall would have preferred using a Dentist for aligners but I paid fully and have committed.
Reply from NewSmile2026-02-16
Hi Anthony,
Thank you for your honest feedback!
We’re glad the process was easy and truly appreciate your insights — we’re here to support you every step of the way.
E
ELIZABETH MIDENCE · 6 reviews · Experienced 2026-02-06 ·
★★★★★
My Impressions Kit Trays
My Impressions Kit contained trays that were too big for my mouth ( Medium). Honestly, I spent several frustrating hours trying to make practice impressions. I finally decided to contact customer service to see if the trays could be replaced. I'm happy to say that Joanna went over & above in helping to resolve my issue. Small trays are now on their way! I also shared with Joanna that since I used the greens puddy's so many times in practicing I was concerned that they were possibly getting too soft. She not only offered to send me 2 green putty's but also added 2 white hardening putty's. This has really given me a surge of relief due to having more opportunities to get the right impressions made. So far so good!
Reply from NewSmile2026-02-10
Hi Elizabeth,
Thanks for sharing!
We’re glad Joanna could help and that your new trays and putty sets are on their way.
Excited to see your impressions go smoothly!
H
Heather · 2 reviews · Experienced 2025-12-29 ·
★★★★★
CSR Sofia was fantastic
The customer service rep Sofia kept me updated and well informed on the progress of my night guard order. From the beginning with the impressions, checking with the lab to see if the impressions were usable and when the building process began and ended to being shipped.
The night guards are perfect and fit exactly. It seems a little lighter and thinner than my usual one but it has held up the same so far.
Great pricing, customer service and shipping.
I will definitely be referring friends.
Reply from NewSmile2025-12-30
Hi Heather,
Thank you for sharing your experience!
We’re thrilled Sofia and our team could make the process smooth for you, and that you’re happy with your night guard.
We really appreciate your referrals!
