Nihao Jewelry

Sirene HadidFrance · 1 review · Experienced 2023-04-10 · Posted 2023-04-10

Good expérience

Cheap material not what I ordered.

The experience has been horrible. The merchandise quality is very cheap. I can’t upload pictures but just don’t order purses from here.

Please please please do NOT ORDER FROM…

Please please please do NOT ORDER FROM THIS SITE!!!!

MariaThailand · 1 review · Experienced 2023-01-16 · Posted 2023-03-28

It's okay, but there are some flaws.

Ordered the item on the site. Half of it was out of stock. And the goods were sent immediately, I did not even realize that so much is out of stock. Payment for out of stock items was left in the form of bonuses on the site. The product itself is normal, but there are problems with defects in two earrings

Ahylene PatariPapua New Guinea · 1 review · Experienced 2023-03-16 · Posted 2023-03-17

Satisfied client

I wasn't expecting my parcel so soon but the parcel arrived earlier then expected plus the product itself is very beautiful.

Maryam KhaliqPakistan · 1 review · Experienced 2023-02-23 · Posted 2023-02-24

I received my parsal today it was…

I received my parsal today it was really good I'm fully satisfied thank you so much delivery timing is also good but the things are little more expensive... thank you 😊

Sara ZainUnited States · 1 review · Experienced 2023-02-16 · Posted 2023-02-17

I have Bad experience with them

I have Bad experience with them , bad customer service and poor quality items, I order 44 wigs and all of them came out with small cap and not stretchy it’s a size of kids head, it’s a costume wigs not for every day use , please be honest for your future business, I will never deal with you again. They refused to refund my money back, I will give you zero stars

Raymond HilaireCanada · 1 review · Experienced 2023-02-14 · Posted 2023-02-15

Satisfied customer

Hi I’ve being very satisfied with my orders from NIHAO it takes a little while to get the orders ready but once the order is ready then shipping is very prompt I will continue to purchase from NIHAO

Israel PadillaUnited States · 1 review · Experienced 2023-01-16 · Posted 2023-02-09

honesty

The products that I bought are fine, for the price that I paid, what I did not like is the products that they do not have in inventory and I paid for them, they have given me credit in the store, the correct thing is to reimburse the customer for the money, not It's my fault that they don't have everything they advertise in stock.

Grace TakeuchiUnited States · 1 review · Experienced 2022-11-10 · Posted 2023-02-02

Scammers

Spent over $200 on items for a elementary school holiday shop & never received anything, when I contacted them they first said it was delivered by the US post office & to file a complaint with the government & then the tracking said it was delivered by FedEx, FedEx has a policy that if a shipment originated from China then Nihao jewelry has to initiate the claim, which they refused to do & so now I'm disputing it through my credit card. Do not buy from them they are scammers.

Thomas K.Germany · 5 reviews · Experienced 2022-12-26 · Posted 2023-01-11

If they make a mistake, you'll pay..

After my first disastrous purchase experience at Nihao Jewelry where they apparently mixed up my order, shipped the wrong items and then gave me a tough time to rectify their mistake, I wanted to give them a second chance. So, I placed a second order with the credit they provided as a refund. However, Nihao refused to process and ship the items as a retaliation, saying that this is because I rightfully filed a PayPal chargeback case against them previously. Really bad form and awful customer service.

BUYER BEWARE

They sent me an earring that is very clearly not what I ordered in the listing. It's OBVIOUS that the earring is a cheap look a like because I ordered the same earring in 3 different color options. 2 of the color options arrived as seen in the photo on their site and the third was much smaller in size and really CHEAP quality when what I ordered was quality gold plated stainless steel. Like wish.com type of quality is what they sent me for one of the earring colors. I sent them photos for proof with the good quality versions side by side to the bad one so they could see what it should look like and what they sent and they refuse to take responsibility. Only offering 30% refund (in a credit to my account) not even a real refund and they could care less. Ive gone back and forth with them for 4 days now, asked to speak with a manager and they completely ignore my requests. It's such a bummer because most of my order arrived as expected and I love 90% of what I ordered. But if I can't trust them to own up to their mistakes and make it right by taking care of their customers I'm not comfortable placing larger orders for my business, knowing if something doesn't arrive properly they won't help you and your basically out that money. They also SEVERELY over charge for shipping costs. Like they're trying to charge $50 for shipping on the $911 order I had in my cart that I'm no longer going to place because of how awful their customer service is. Oh the cherry on top, all this fight is over $11.50 in earrings, and $3.24 in a necklace that matched the earrings and didn't arrive like the photos. I did a test order before buying a lot to make sure I was happy with this manufacturer and I am glad I did. Imagine if I had made a full buy the first time and was stuck with them not refunding me much larger amounts of money for their mistake. It's OUTRAGEOUS. BUYER BEWARE. The fact that this is how they do business and treat customers makes me so skeptical at their 4.8 star rating.. some people must be getting paid off or they're fake reviews.

I am very satisfied with their Customer…

I am very satisfied with their Customer Service. Ordering process was fast and smooth.

I definitely recommend them

I definitely recommend them! The products were good and they did respond quick if there were any issues.

Great

Great. Love it. Customer services online was fast and quick. The shipping was great. Thanks.

I recommend nihao

So far, I have been using Nihao as a supplier for about 3 months and it has been good, good quality, happy customers and satisfied with the product. What I would change at the moment was that they process orders a little faster other than that nothing more. customer service is fast and efficient.

I ordered lot of wigs

I ordered lot of wigs, the wigs looks nothing like in the pictures, Looks worrible! sending it back is very hard because I need to use my own money to pay for the shipping. I'm not getting any help from them, my money is gone, no real product spend so much money for nothing. the shipping fee is not refundable either. very disapointed. I hope other products have good quality.

Elena.done a great job in helping me…

Elena.done a great job in helping me was very polite and courteous I got order and sooner than i expected

Thomas K.Germany · 5 reviews · Experienced 2022-09-08 · Posted 2022-11-03

Retaliation and harassment for falsely shipped items since 3 months

Nihao Jewelry apparently mixed up my order and shipped the wrong items. After creating a customer support case they acknowledged their fault, but offered only 30% refund for something that I neither wanted nor ordered. Update 1: After a negative review and a couple of months, they provided about 90% of the initial order value as credit for my next purchase. Update 2: When I placed a new order with the provided credit, Nihao refused to process and ship the items, saying that this is because I rightfully filed a PayPal chargeback case against them. Since then, they harass me on whatsapp from 3 different numbers.

Sandra ArletteUnited States · 2 reviews · Experienced 2022-11-02 · Posted 2022-11-03

Beware

Beware, if your package gets lost or stolen they will not do anything for you unless you provide a fedex claim code.. the trick is that to fill up a claim you need the address of the sender which is only usa and canada (not china).. therefore, no code, no help!! I recently buy from them, I was going out on a trip for 10 days so I contacted them 1 month in advance to make sure i coordinate someone to pick up my package but they assured me that none of my packages would arrive during that period.. both packages arrived during that period and one got lost... They did not refund me, gave me credit, anything.. They only got me writing back and forth with them, with fedex, and with someone else on whatssap for about 8 days.. at the end: No code, no help!!! Buy at your own risk!