Fast shipping love it just as is told
Fast shipping love it just as is told Product quality not what I aspect, bit disappointed but in overall good Will definitely order again
About Nihao Jewelry
Data updated- Website
- nihaojewelry.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 271 reviews
- Replies to negative
- 91% (202/223)
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About this business
Founded in 2013, Nihaojewelry is a professional online wholesale jewelry marketplace. Offering over 10M+ SKUs with no minimum order requirement and factory-direct pricing, it helps small businesses access diverse, stable inventory at lower turnover costs. To support this, we partner with 4,000+ factories and also operate our own factory dedicated to professional design and manufacturing.We empower diverse business models across all growth stages, from ambitious startups taking their first steps to established global enterprises. Our flexible solutions cater to street vendors, influencers, social sellers, e-commerce stores, dropshippers, boutiques, wholesalers, distributors, and independent designers.The company owns its own factory, focusing on design and production. It implements a two-step quality inspection process using high-quality materials, including 304 stainless steel, 925 sterling silver, and moissanite, as well as selected 316L stainless steel and alloy metals. Most products feature PVD plating technology, ensuring durability, water resistance, and long-lasting color. Through centralized procurement, Nihaojewelry provides highly competitive prices, with most items priced between $1 and $3. Over 10,000+ new SKUs are added daily across 1000+ categories, keeping up with trends on Instagram, TikTok, YouTube, Facebook, Pinterest, and other social media platforms, enabling faster sales growth and higher profits.Our professional account managers are available 7*24H and have served 1,000k+ clients across 100+ countries and regions, delivering over 20M+ orders. We are committed to making your jewelry business easier to start and faster to grow.
Written by the business, not verified by us.Is Nihao Jewelry legit?
Nihao Jewelry (nihaojewelry.com) has a 3.2 out of 5 rating on OK.one, based on 615 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases and transactions. Customers frequently praise the remarkably affordable prices, beautiful designs, and the impressively wide variety of available items. People also highlight the outstanding quality of the jewelry, careful protective packaging, and consistently reliable delivery services. However, some people mentioned frustrating issues with missing items from orders, damaged goods upon arrival, or unexpected delivery delays. A few reviewers additionally noted that certain clothing items ran small or that specific products tarnished quickly after use. Despite these specific drawbacks, the general sentiment remains overwhelmingly positive among buyers who plan to order again.
Auto-generated from all reviews of this business. For reference only.What people say
Great products
Great products, a wide array of items & mostly good customer service. My sales agent has been a great help to me. Have been shopping for years & will continue to do so.
Thus website is a scam I oder one June…
This website is a scam I oder one June 10th and on June 13th it said my good was delivered I never received my goods and the website said 15/20 days to be received not 3 days and I have not received a response or refund yet!
Reply from Nihao Jewelry2022-06-20
Hi We are sorry about that , it seems our system bug , and our IT department in solving , pls do not worry , the order you choose the shipping way by sea , the shipping time need 22-28 working days and we shipped it on June 13th , if you didn't receive it on July 22nd , pls let me know , we will help you solve it
This company is so unprofessional
This company is so unprofessional. They do not communicate. I order from them and my items was stuck in customs for almost a week before I was contacted by fed ex because the shipper was not responding to them. Fed ex advised me the shipper failed to provide custom paper work and are not responding to them. I advised them I can try and reach out. They have no contact number to be reached and they do not respond back immediately when emailed. I eventually got in contact with them and they said it was my fault it was stuck in customs and I needed to pay to get it out. Soo after a month of back and forth with multiple people from this company I advised they are scamming and I was getting an attorney involved. They attempted to try and send package back out when I requested a refund a month ago, after about another week or so back and forth with attorney they issued a refund 5/19/22 to my bank, sent me a refund document in Chinese I’m guessing. Still have not received refund so I emailed again and asked for them to send document in English. They are not wanting to do, so. This company is crooked and i would not refer anyone to shop here and be scammed out of money! People here are rude, no communication efforts at all, and you have to get your attorney involved just to get what’s rightfully yours, your money. The items on this website is not worth the hassle, ths company does not make it EASY at all. Want my funds so I can completely wash my hands with this unprofessional company
Reply from Nihao Jewelry2022-06-08
Hi The order # NHUS220413608920 you submit the chargeback due to the package you didn't receive it. And the tracking info shows that clearance in April 23rd , while you didn't clearance and the package was returned. If you want the refund or resend , and we accept the chargeback , the money we refuned
They sent me 9 frames with the color I…
They sent me 9 frames with the color I didn't request without asking me. Very disrespectful I won't ever buy with nihao jewelry again
Reply from Nihao Jewelry2022-05-27
Hi We are sorry about that , but did you contact your advisor for help ,if she can not help you , pls send the order number to my whatsapp number : +86 15381023751 , i will help you to solve it , also for the wrong color you received , pls submit the ticket on our website we will give you a satisfied solution
Good company
Good company. I want to know if they accept Indian rupee Or not. Do they have cod.
Advertise items they do not have in stock and then makes it hell to resolve!
My first order went without any issues but the others are hell. I passed a second order and they didn't have one of the 3 items I ordered in stock. They then advised me to place a replacement item in my cart to substitute for the one they didn't have. I did exactly as requested. There was a difference of 8.09$ USD which I paid through the Paypal link they sent me. So far somewhat good. Then I received an email asking me to pay for the bracelets which were already paid. Contacted them to clarify this. The customer service nonchalantly stated to disregard the emails and only contact through WhatsApp. So I kept writing to her there. Now this was clarified. Then she writes to me to say that they do not have the replacement bracelets in stock!?! I am completely frustrated at this point. Not only did I do everything she asked and paid extra for replacements, never did she mention that they also didn't have the items in stock!! Ridiculous to say the least, so I asked her to ship the earrings and necklaces and refund me for the bracelets. What did they do? They shipped all the items they had in stock included 20 bracelets instead of the full order which is useless to me (I purchase for subscription boxes) and they issued a store credit instead of a refund! 😡 I tried to remain as calm as I could and chalk it up to misinterpretation. But as I explained to the agent that this was not right and it's borderline fraud, she simply brushed it off. Then she goes on to say "i missed this info so i didn't notice" Can you believe this, like how hard is it to read your Whatsapp messages since this is the platform you requested me to write to you on and then don't read the messages. So, now trying to make the best with the cards I was dealt, I decide to use my credit to make a final purchase and get out of this store. Place everything in the cart and go to check out only to realize that you can't use your credit to pay for shipping! Part of that money includes the price I paid for shipping but I can't use it. I decided to write to customer service to make sure they have the items in stock before cashing out more money only to receive this response. "hi if you can order on our website it means it is in stock now" Which we all know is complete bullsh*t knowing what happened previously. This company only cares of their pockets not what it does down the line. They know that they are in China where no one can touch them and so they do not care about the customers nor stores that they supply to since millions of other people will purchase from them. If you want to build a business relationship with a supplier and be confident that your order is taken care of properly STAY AWAY from this store! They are awful to deal with!! *Update, since I have posted this review, they have finally refund led me and asked me to remove my review because it makes them look bad. I won't remove it because this is genuinely the experience I had with this company.
Reply from Nihao Jewelry2022-05-17
Hi We are sorry about that , but could you pls advise the order number for checking that, we will give you a satisfied solution of your order , any problem , please send email to [email protected] or add this WhatsApp+86 15381023751 , the leader of the English team.
I am happy with my order and the…
I am happy with my order and the customer service is just great, the items are good quality and nicer than the pictures, hope it will always be that way. thank you very much and see you soon for a new order.
Some lovely items and good prices, but BEWARE the fake 925 silver stamps
I've used Nihao a couple of times now and on the whole the items are decent quality and reasonable prices. My last order had a quantity of costume jewellery rings, very Art deco looking and at around £1.20 each were sold as and expected to be costume jewellery rings. When they arrived, I was very happy with the quality for the price, but when it came to photographing them, noticed they all had a fake S925 stamp inside the band. I don't know what other countries rules and regulations are, but in the UK we have very strict rules, such as trading standards, that clamp down on this sort of thing, even leading to prosecution if selling "hallmarked" jewellery that is obviously fake. I cannot risk selling the items, a) for going against trading standards rules b) the risk of getting my sellers account suspended c) misleading customers (even if you are honest and state they are costume items) and flooding the market with more Chinese fakes. Online sales of jewellery have a huge number of these fake items, with many sellers claiming that they are sterling silver, they are misleading and conning their customers and harmful to genuine traders who sell the real deal and are having to compete with the low prices. Nihao need to be more proactive with sales of any items that are obvious fakes and reject any items that come with the fake hallmark, it is not only deceiving, it is illegal. Such a shame because other than that, they were very nice rings. (In response to Nihao customer service, these were rings, NOT earrings)
Reply from Nihao Jewelry2022-05-06
Hi Could you pls advise the item number for checking first , for the order earrings the amount at about 1.20 euro , the stud or the needle is s925 but for the pendant or item is not , we are sorry about to make confuse for you
THIS IS A SCAM
THIS IS A SCAM. I made an order 6 weeks ago and never received my package. Customer service keeps telling me to call USPS which I’ve done several times. They continue to ignore my request for a refund. SAVE YOUR $
Reply from Nihao Jewelry2022-05-05
Hi We are sorry about that , but could you pls advise the order number for checking , and send email to [email protected] or add this WhatsApp+86 15381023751, we will give you a solution
Shipping is ridiculous now
I ordered a couple of years ago with no problems. The last 2 orders have taken a ridiculous amount of time to get to me. In fact I ordered 4/21/22 it still isn’t here and I paid for it to be here by the first. This just cost me to lose a $100 order so I’m done with it.
Reply from Nihao Jewelry2022-05-05
Hi the order # NHUS220421614245 you choose the shipping way by usps #9214490289191620769373 below the tracking info for ref , https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9214490289191620769373%2C&tABt=false the shipping time need 7-12 working days And for the order # NHUS220123555184 we shipped via ups # 1Z859V7F0310258429 , the tracking info shows the package was delivered on Feb 28th
I began a Shopify store and decided to…
I began a Shopify store and decided to use Nihao Jewelry as my supplier. I am not happy about many things:( Firstly there are no customer reviews that you can use. I asked Lisa and she said she will chat to the IT department... Secondly, Lisa lacks customer service skills, Cheeky cheeky, and doesn't know the ins and outs of her business. I made a purchase as I want to see the quality and if the shipping time is as promised and have discovered the tracking system doesn't update. I had to ask Lisa to find out where it is as it still says in transit and APPARENTLY it's here??! She has also given me an incorrect number to call too. Not very helpful guys!
Reply from Nihao Jewelry2022-04-28
Dear Michelle ,we are sorry about that make unconvient , we will give you the solution asap , and for your order NHSH22041010315553779 we also will file a investigation and give you a sastified solution. We are doing our best to improve our website, including product reviews, but it will take some time to write the code, we will let you know once it is done
Nobody will respond in there customer…
Nobody will respond in there customer service and my package has yet to even be shipped and I order 2 weeks ago. Don’t waste your money
Reply from Nihao Jewelry2022-04-26
Hi,this is Jane from Nihaojewelry. Sorry for your inconvenience,you can talk to us with email ,chat ,whatsapp,,,, could you send me your order number plz? Then I can check it and give you a solution My whatsapp is +86 188 5897 4861 or email [email protected]. I will help you to solve all problems!
Whole places seems suspicious
The website is very difficult to navigate. Everything is under one general tab such as Childrens clothes so there is no way of narrowing a search. The website says jewelry bu tit sells everything…I wanted to read the reviews before I made a large purchase and realized all the FB reviews are negative. I came to Trustpilot because they are usually pretty reliable but I find it suspicious all the "excellent reviews are from people who only have one review or if they have more than one review, they've all been for Nihao jewelry. I feel when a business has to manipulate reviews I need to stay away because if they can't be honest about fair and balance reviews, why will they be honest with products and business practices.
Reply from Nihao Jewelry2022-04-18
Hi All reviews are genuine reviews and real experiences left by customers who have purchased on our website. In the beginning, our website only had jewelry, but later we expanded our territory and we continued to upload products other than jewelry because our customers needed it. We have nearly 10 years wholesale experience
I like the fact that you can purchase…
I like the fact that you can purchase any quantity and there is always an update on products. Quality is ok, except for some....but you need to work on your packaging, most items come in broken or bent because of poor packaging. But overall, you guys are good with the pricing.
Horrible Customer Service
I ordered fedora hats with pearls. The pearls were not included. No one will send the pearls, neither refund my money. Terrible customer service?
Reply from Nihao Jewelry2022-03-23
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
I ordered a size 37 shoes for a…
I ordered a size 37 shoes for a customer. The order took a little over a month to arrive. I kept contacting them about the purchase as it was for a customer and I try to maintain a reasonable delivery standard. They told me it's Chinese New years and I should just wait, and so I did. When my order finally came and I thought great I could finally ship to the customer. The shoe was a size 9. I spoke to the customer service and they said the only thing they could do is refund me $5 dollars because it wasn't a big deal. I ended up having to reorder the size 37, it's been a week and the order still hasn't been shipped out. Long story short, my customer requested a refund and because of the "not so big deal" I lost that sale, two import fee, two Delivery fee @ 70 dollars each.
Refund Policy not accurate
I have ordered something that I needed for Valentine's Day back in December but unfortunately it took 2 months to get my things so it didn't help with my sales. Customer service unfortunately is not the greatest. Too much run around when I am willing to pay for the shipping to return my stuff back for some things that were damaged, and some things that I no longer want and haven't opened. And yet when I email the response takes forever. Some things that I bought are okay but with customer service like this I can't rely on them so I will no longer be buying from this company.
Nihao Jewelry is fake
Nihao Jewelry is fake. They stole my money and information and are requesting bank statements.
Reply from Nihao Jewelry2022-02-21
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
Disappointing experience so far
To be completely honest, I don’t have good things yet. Order processing in the FAQS on the website & app say 48-96 hours & some items for large orders 2-5 business days. However Kelly from customer service is a little rude & not explaining the process properly. I am a first time buyer & customer service is so important. Perhaps a different explanation of how much slower items will be sent should be updated as then it will give a better idea. That’s what my review is based on at the moment after spending over $200USD. Disappointing ** EDITED TO ADD - customer service do not reply when wrong items are sent. 5 emails sent now with no response.
Reply from Nihao Jewelry2022-02-21
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
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