All good
It was great it took along time to arrive but after that everything was amazing.
About Nihao Jewelry
Data updated- Website
- nihaojewelry.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 271 reviews
- Replies to negative
- 91% (202/223)
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About this business
Founded in 2013, Nihaojewelry is a professional online wholesale jewelry marketplace. Offering over 10M+ SKUs with no minimum order requirement and factory-direct pricing, it helps small businesses access diverse, stable inventory at lower turnover costs. To support this, we partner with 4,000+ factories and also operate our own factory dedicated to professional design and manufacturing.We empower diverse business models across all growth stages, from ambitious startups taking their first steps to established global enterprises. Our flexible solutions cater to street vendors, influencers, social sellers, e-commerce stores, dropshippers, boutiques, wholesalers, distributors, and independent designers.The company owns its own factory, focusing on design and production. It implements a two-step quality inspection process using high-quality materials, including 304 stainless steel, 925 sterling silver, and moissanite, as well as selected 316L stainless steel and alloy metals. Most products feature PVD plating technology, ensuring durability, water resistance, and long-lasting color. Through centralized procurement, Nihaojewelry provides highly competitive prices, with most items priced between $1 and $3. Over 10,000+ new SKUs are added daily across 1000+ categories, keeping up with trends on Instagram, TikTok, YouTube, Facebook, Pinterest, and other social media platforms, enabling faster sales growth and higher profits.Our professional account managers are available 7*24H and have served 1,000k+ clients across 100+ countries and regions, delivering over 20M+ orders. We are committed to making your jewelry business easier to start and faster to grow.
Written by the business, not verified by us.Is Nihao Jewelry legit?
Nihao Jewelry (nihaojewelry.com) has a 3.2 out of 5 rating on OK.one, based on 615 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases and transactions. Customers frequently praise the remarkably affordable prices, beautiful designs, and the impressively wide variety of available items. People also highlight the outstanding quality of the jewelry, careful protective packaging, and consistently reliable delivery services. However, some people mentioned frustrating issues with missing items from orders, damaged goods upon arrival, or unexpected delivery delays. A few reviewers additionally noted that certain clothing items ran small or that specific products tarnished quickly after use. Despite these specific drawbacks, the general sentiment remains overwhelmingly positive among buyers who plan to order again.
Auto-generated from all reviews of this business. For reference only.What people say
I have bought jewelry for 3 years
I have bought jewelry for 3 years, the service is excellent and the quality of the product too! Im very satisfied with my purchases since then!
You get what you paid for
You get what you paid for. But got to say that their customer service sucks. I bought a lot and they smushed everything together which some jewelry arrived damages. I created a ticket with photos and they didn’t do anything about it and closed the ticket automatically after a few days.
Reply from Nihao Jewelry2021-10-13
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
I DON'T RECOMMEND BUSINESS WITH NIHAOJEWELERY
If you are buying products from Nihaojewelery for: YOURSELF; make sure you buy gold plated of stainless steel products. otherwise you have a great chance to end up with a cheap metal jewelery. FOR YOUR BUSINESS; Beware that the items WILL be out of stock and then you will not be able to keep your best selling items. The only chance for them to restock is if you buy thousands of items (bulk purchase). The customer service is only as good as a robot service and they will not try to help you. They only can inform you as much as you can see from your account.(items in cart, delivery status etc.) I regret starting my small business with them.
Reply from Nihao Jewelry2021-10-13
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
My shipment has been delayed and I have…
My shipment has been delayed and I have been waiting almost 3 weeks for my order. Need the company's registration. Tried to contact my advisor that has been assigned to my order and have not received any feedback. I also have another order I am waiting for that has not even been shipped and its been almost 2 weeks. I paid the shipping cost of delivery between 7-9 days as per their policy
Reply from Nihao Jewelry2021-10-08
Hi we are sorry for the shipping delay , but we have a 3 days holiday ( from Oct1st to 3rd ) . all order you placed after Sept 25th was processed begin at Oct 4th.and for the order # NHZA210927467132=922829358449 shipped on Oct 6th you will receive it soon. If you have any questions about the order , please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
Horrible Experience
Update: At this point, the response they gave to my rating is a joke. I knew they were on vacation at the time I placed my order, and I didn't have a problem with that or say a word about it. Also, I replied to every single email that was sent to me by their representative, so why is she telling me in their response to respond to her. I responded to her dozens of times only to get deeper into the run around every time she answered my many responses. For well over a week, I received an email from them daily, and I replied to every one of them, and nothing was done to help me resolve the problem in any way. Unlike last year when I finally got it resolved and got the merchandise, this year they kept blaming Paypal and told me to go to Paypal to get it resolved, so when I did, at their direction, Paypal opened a complaint and held the funds until they worked with me to resolve the problem. Instead of responding to Paypal's request for information to help get it resolved, I received a daily email after that asking me to close the Paypal complaint, stating only then would they release the merchandise. Paypal warned me to never close a complaint at a merchants request, because too many merchants know that means you can't open it again and they can keep your money, so I listened to Paypal and didn't close the complaint. I sent every one of those emails that told me to close the complaint to Paypal, and those emails combined with the fact that Nihao refused to work with Paypal caused Paypal to rule in my favor days before originally anticipated and my money was returned to my account by Paypal. I would have preferred to receive the merchandise and develop a working relationship with this company for ongoing orders, but Nihao made that impossible. The smallest part of this was the email that confirmed the order that only had a portion of the merchandise on it, yet that is the only thing they responded to in their reply to this review about this whole big mess. Wow! And, I'm not sure if what they replied is even correct. The run around they gave me has my trust in them so low that I honestly believe that if the merchandise ever would have been shipped that they would have only shipped what was on that confirmation email. This situation was so bad that I have gathered the emails that told me to close the Paypal complaint to send them on to the Better Business Bureau, because then it will be investigated and proven so that hopefully future shoppers will be spared the stress I went through. Original Rating: At this point, I'd like to give them a rating lower than 0. I tried to purchase from them about this time last year. I ordered Christmas presents to give them a test run to see if they were legitimate since I found them on social media before placing a larger order for charity resale. When I tried to pay for my purchase, I received a message telling me I couldn't pay because my city, state, and zip code were wrong. They were all correct. I contacted the company and got the runaround for a solid week. After several days of the runaround, one representative finally sent me a link from Paypal telling me I could pay that way. I paid, and the link didn't sink up to my account, so they kept telling me it didn't get paid. I had to get Paypal involved to prove to them that they had been paid. Once they realized they had been paid, they did send the merchandise and I received it accurately and most of the stuff was pretty decent. But that week of trying to get them paid that was so horrible I even got someone who is a computer engineer involved to see if it was on my end and was assured it wasn't - well, I was done with them. A year passed, and I thought I'd try it again. I ordered some Christmas presents to give them a test run again before I started purchasing in bulk for charity resale to see if anything was better - and to the letter the same thing happened again as did last year - only this time they tried to get me to pay them a second time. Paypal is working on it again for me as I type. The problem is that they'll never work with me to get it resolved even after a computer engineer assured them the problem is on their end. They give me wrong answer after wrong answer after wrong answer that doesn't work to fix the problem. If they'd work to fix the problem so I could just pay from my account like a consumer should be able to do from any company they purchase from, then I'd be buying lots of stuff from them, but they won't do that. And, I'm going to tell the company now not to answer this with some kind of pat answer. Both times I've shopped with you I've worked for a solid week with various departments of your company to get this resolved. If you want to resolve it, answer all of the complaints I already have in instead of writing something here that will make your company look good but that won't do any more to help me than you've already done.
Reply from Nihao Jewelry2021-10-08
Hi We are sorry about that , but in the email our colleague have explained , first we have a 3 days holiday can not reply your message right away , second as for the emails you received, we can only display part of the products. There will be more if all are shown, you can see the details of the order in your account. pls reply her email she will help you solve the problem
My experience was fine
My experience was fine. Just my shippement took more time than i was expecting. But the merch arrived pretty well.
Order not recieved
I would have made an order and I have yet to receive my package. I tried contacting Customer service and have yet to get any help. This is not good enough and I would have already spent my money and they would have received it. I am totally disappointed as I was looking forward to receiving my order .
Reply from Nihao Jewelry2021-09-29
Hi for the order # NHBB210910451139=9181408191 , the tracking infomation shows in clearance , and the estimated delivered date is Sept.30th if you have any problem , please send email to [email protected] or add this WhatsApp+86 15381023751, i will help you solve it
UV PROTECTION ON SUNGLASSES
We are happy with their service..their customer service replies fast to all questions..we bought sanglassess...and we suggest making clear on each product on the Web side in respect to UV PROTECTION ON ALL SUNGLASSES, ..and a sticker on each sunglass with that condiction of 400 UV PROTECTION
I made an order yesterday and after…
I made an order yesterday and after checkout they told me it was success and when I read my email they’re saying my payment order is pending and that it was not confirmed🙄 and I’m calling the numbers they gave me and no one is answering.
Reply from Nihao Jewelry2021-09-21
Hi We are sorry about that , could you pls advise your order number for checking? We are on holidays because of the Mid-autumn Festival , , can not reply the message or call right away , once your advisor read it will reply you asap .If she can't solve her problem, she email her order number to [email protected], our service manager will get involved in her case.
I’m A First Time Customer And I Am Not…
I’m A First Time Customer And I Am Not Happy. I Ordered Products For My Business & I’m Missing Half Of What I Ordered. I Spent Almost $200 With Them. They Wrote Me & Told Me To Weigh The Box Because They Sent Everything. I’m Not Going To Lie About Not Receiving Products. Again I Spent Almost $200 & I Haven’t Gotten A Credit Or Any Response Back Yet. So Upset This Has Happen To Me & I’m A First Time Customer. Very Inconvenient & Money Wasted.
Reply from Nihao Jewelry2021-09-04
Dear client ,we are sorry about that , do you contact your advisor ? if she can not help you solve the problem , please send email with your order number to [email protected] or add this WhatsApp+86 15381023751 , our servive manager will involve into your case.
No luck so far
It’s been 10 days since I placed my order. The tracking number I was given is invalid. I have left two messages over 3 days with their customer support and have not gotten a response. If I don’t get my order or some help I’m not shopping here again. It’s really disappointing because they have such cute stuff.
I want to order but the shipping is…
I want to order but the shipping is like $213, y so expensive
Reply from Nihao Jewelry2021-08-25
hi, we are sorry about that , but the shipping fee decided on the logistic company , it not us can control the shipping fee
I wish I could give them 0 stars!
I wish I could give them 0 stars! Do not shop with them. They will lose your package and not contact you about it. I will never give them money ever again. Find another wholesaler
Reply from Nihao Jewelry2021-09-04
Dear client,we are sorry about that , but did you contact your advisor? If she can't solve your problem, please send email with your order number to [email protected], our servive manager will involve into your case.
Usually buy from nihao and have…
Usually buy from nihao and have actually left 5 star reviews before but sadly the last purchase was not worthy of the same rating. I placed an order on the 14th July 2021 and nihao say the package was delivered but has never arrived. Using tracking it said the package was in the city on the 31st July and we are now the 17/08 and nothing. We have been in conact with a nihao representative, she or he was telling me that we have to be patient the package was on the way, we asked which company they send it so we could get in touch with the company, they gave us a wrong company name, until we found out ourselves which company it was, we went to the company to check about the package an the package was no longer there. The package we order is worth $9,000 pesos! Order number NHMX210706397434. We have all the WhatsApp pictures and proofs that we did everything right, address directions where accurate, and we were always checking on the delivery.
Reply from Nihao Jewelry2021-08-19
Hi , we are sorry about that the order you choose the shipping way by solo , but due to the shipping address problem , the local can not delivery to you and they keep your package in the local office , pls contact them and asked them arrange a new delivery time.The tel : 5552708300
I really like most of products
I really like most of they products, some came too tight so the box was crash. Every thing else was great. My adviser Sandra was really kind and helpful. I definitely Will Buy again.
good service…
good service and quick response when you write them
Thieves
Thieves. They take so long to reply back, i cancelled an order and then they said i took over 6 hours to let them know, i did it with in the hour. they charge 15% for them taking long.
Reply from Nihao Jewelry2021-08-13
Hi . we are sorry about that , but this is our regultion of cancel the order , we posted the regulation on our website. Hope you can understand.
I’m giving them 4 stars because 1
I’m giving them 4 stars because 1, I didn’t like that they gave me no option but to use DHL on my first order which shipping cost me more than my order. The custom fees are ridiculously expensive as well, and they took longer to give me my damn package once it arrived in the country. I HATE DHL. Also there was one bag I didn’t like the quality of and their packaging is not on, it came open. But everything else is wonderful and I will be doing business with them again
I loved my purchased
Some things where out of stock but other then that I loved my purchased
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