Everything went smoothly with no delays.
Reply from NJM Insurance Group2026-07-08
Allan, thank you for your review! -Joe
About NJM Insurance Group
Data updated- Website
- njm.com
- Category
- Money & Insurance
- Location
- United States · West Trenton
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (13/13)
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Is NJM Insurance Group legit?
NJM Insurance Group (njm.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
I put in my claim and the next morning…
I put in my claim and the next morning I already had the reservation for a rental. The adjuster walked me through the process and everything went smoothly.
Reply from NJM Insurance Group2026-07-07
Sue, we're glad to hear you had a pleasant experience! Thank you for your review. -Joe
Eric N was very helpful in explaining…
Eric N was very helpful in explaining the insurance policy and issuing the check to me. Very fast response and helpful.
Reply from NJM Insurance Group2026-07-07
John, thank you for your review! -Joe
I am customer for over 30 years
I am customer for over 30 years, will not switch to any other insurance
Reply from NJM Insurance Group2026-07-07
Marek, thank you for being an NJM policyholder! -Joe
Helpful
Daniel was pleasant, accessible, helpful in every way. He made this claim go as smoothly as possible. I so appreciated his help each time I had to call him.
Reply from NJM Insurance Group2026-07-07
Beverly, thank you for your review! -Joe
Great customer service and timely…
Great customer service and timely responses
Reply from NJM Insurance Group2026-07-07
Nicole, thank you for your review! -Joe
The service was seemless and efficent.
Reply from NJM Insurance Group2026-07-07
Barry, thank you for your review! -Joe
Leo was very helpful and thorough which
Leo was very helpful and thorough which Made our repair go Smoothly.
Reply from NJM Insurance Group2026-07-07
Thomas, thank you for your feedback! -Joe
The person handling the claim was VERY…
The person handling the claim was VERY green. She had taken the incorrect phone number and said we were not responding to her calls. All she had to do was look into our account where contact info was. Totally unprofessional and unacceptable
Reply from NJM Insurance Group2026-07-07
Keith, I’m very sorry to hear you are unhappy with the service you received. We aim to provide the best possible customer service experience in every instance and regret that we left you with a bad impression. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe
Everything went smoothly
Reply from NJM Insurance Group2026-07-07
Vincent, thank you for your review! -Joe
Easy to work with.
Reply from NJM Insurance Group2026-07-06
Pasquale, thank you for your review! -Joe
A axle broke on my 5 horse trailer and…
A axle broke on my 5 horse trailer and there was other damage to the trailer because of it, they paid for everything, just a pleasure to work with, they have me for life.
Reply from NJM Insurance Group2026-07-06
Thank you for being an NJM policyholder! -Joe
Everything was great except l had to…
Everything was great except l had to call the other insurance company to get the charge on my credit card for the rental
Reply from NJM Insurance Group2026-07-06
Kathleen, we appreciate your feedback. I will share your comment with our team. -Joe
Seamless claim process with knowlegable…
Seamless claim process with knowlegable reps that are fast and efficient. Great job NJM.
Reply from NJM Insurance Group2026-07-06
Len, thank you for your review! -Joe
Never any issues with NJM.
Reply from NJM Insurance Group2026-07-06
Shawn, thank you for your review! -Joe
The process was seamless
The process was seamless from start to finish everything ran smoothly and efficiently my husband and I would recommend this company to anyone that wants professionalism a quick response and an excellent outcome
Reply from NJM Insurance Group2026-07-06
Linda, thank you for your review! -Joe
NJM is the best insurance company
NJM is the best insurance company. Claims process is very smooth. Excellent customer service.
Reply from NJM Insurance Group2026-07-06
Bruno, thank you for your review! -Joe
Everyone has been very helpful.
Everyone has been easy to reach, responds back in a fashion, and has been very helpful.
Reply from NJM Insurance Group2026-07-06
Lenore, thank you for your review! -Joe
The company took care of everything
The company took care of everything. There was no hassle and I got my car fixed. Rent-A-Car was reserved
Reply from NJM Insurance Group2026-07-06
Esther, thank you for your review! -Joe
Submitted claim fast and easy over the…
Submitted claim fast and easy over the phone
Reply from NJM Insurance Group2026-07-06
Donna, thank you for your feedback! -Joe