NJM Insurance Group (njm.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
He was informative and kept me updated on the status of the claim. He made what could be a nightmare a very pleasant experience.
Denise, thank you for your feedback! -Joe
Danielle G was great to work with- she contacted us right away, gave us all important information and followed up until the car repair was completed in a timely manner. She eased our minds. I couldn’t be happier with the level of service we received from Danielle.
Suzanne, thank you for your lovely feedback! -Joe
Mildred was very professional, knowledgeable and friendly.
Matthew, thank you for your feedback! -Joe
Easy to deal with courteous,efficient NJM representatives.They made all arrangements for repairs and use of rental vehicle.
Peter, thank you for your review! -Joe
I was thoroughly impression with the efficiency of each person I spoke with at NJM. The flow from NJM to Toyota Collusion, to Emprise Car Rental was seamless. All three places keep me updated and delivered great customer service each time we spoke.
Carol, thanks for your lovely review! -Joe
Sam, thank you for your review! -Joe
NJM was very efficient in taking care of my accident claim. From day one, to the time I received my deductible check back, they were always there telling me the next step - couldn't have had a better team on my side!
Pat, thank you for being an NJM policyholder! -Joe
Great customer service and pricing. Would highly recommend.
Holly, thank you for your review! -Joe
Quick, responsive, immediately addressed barriers
Lisa, thank you for your review! -Joe
They are very attentive, fast and reliable
Minene, thank you for your review! -Joe
Great staff. Made it easy to handle the claim.
John, thank you for your review! -Joe
I was reerended last December and my car was in the body shop for more than a month, my insurance offered to cover $30 a day for a rental car where in reality the rate was $70. NJM didn,t fight for memy favor when Statefarm refused to pay the difference in the rental cost which cost me $700. despite the fact that guilty was the other driver. This is why was so disappointed. 8.7.2026 Today I want change my rating of NJM to much higher because they finally reacted the way I expected them to from the very beginning resulting in me getting the check from the other insurance covering all my costs after the accident. It's a pity though that it had to involve other than normal ways of resolving the issue.
Slawomir, I’m very sorry to hear you are unhappy with the service you received. We aim to provide the best possible customer service experience in every instance and regret that we left you with a bad impression. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe
The NJM claim representative Nichole Bajor is very helpful and friendly. She clearly explained the claim process and answered all my questions, which mad my car repair and claim process smoothly. I appreciate her help on getting refund for my deductible and her professional service,
Cecily, thank you for your review! -Joe
The service, all aspects, is fast and efficient.
Tom, thank you for your feedback! -Joe
She was very nice and respectful. Honest person and helped me with everything.
Karen, thank you so much for your feedback! -Joe
Their sales system is terrible. It took me 10 minutes to fill in the online application and spent close to 90 minutes getting the actual quote. Their rates are ridiculously more than what I am getting elsewhere.
Hi Sarath, we're sorry to hear this feedback. We’d like the opportunity to speak with you so we can ensure we provided you with the best possible rate. If you're interested, please email us at [email protected] with your name and phone number. –Joe
I was rear ended in September 2025. The online estimate was extremely faulty and low. The repairs were complete at a significantly higher price and you met that price. Basically the situation was handled properly in the final analysis. The only complaint I really have is that for a person that only drives 3500 miles a year I don’t understand why I am paying over two thousand dollars a year for insurance. I have been with NJM for decades. The cost of my insurance needs to be lower.
Hi Bruce, we appreciate your candid feedback. I will forward your comments to our team, and someone will reach out to do a policy review. Thank you. -Joe
Michael, thank you for your review! -Joe
Within a few minutes of submitting a claim for auto damage due to a very large tree branch hitting our car, NJM had notified Enterprise for possible car rental and provided a list of local body shops for repair. The process was efficient and timely with continued communication daily as work was completed. The body shop from their list (Dalessio in Boonton) worked well with NJM and with us, also providing updates daily. I have been a NJM customer for 50 years. Their employees are well trained and very knowledgeable about the process. Communication has always been great. When mishaps occur that you don’t expect, the adjusters are extremely responsive to help you work through it. Best customer service! ⭐️⭐️⭐️⭐️⭐️
Barbara, thank you for being a longtime NJM policyholder! -Joe
Consistently efficient, genuinely professional and excellent communication with services , staff and customer service!! Thank you for all of your services!!
Michelle, thank you for your review! -Joe
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