Nomadinternet

Glenda MoedeUnited States · 2 reviews · Experienced 2025-06-05 · Posted 2025-06-05

watch your monthly billing

watch your monthly billing. I didn't! After the 2nd monthly bill increase in 6 months, I tried calling them. No answer - ever. So I emailed to customer service - numerous times & have to explain over & over again the bogus charges on my acccount. I bought the router outright, but 8 months later, I suddenly got charged $25/month rental fees. Thought it was yet another price increase in life. Then another price increase - supposedly for a travel add-on I didn't need, know about, request, sign up for, nor authorize. Finally getting acknowledgement of bogus charges, i got a messly $5 credit on my correct monthly bill. They ripped me off of $165 that I'm still waiting for. Oh, tried to cancel subscription, both from website & app. Can't find it & numerous emails stating I quit doesn't seem to register with anyone. I stopped using the service in late May but owe that month's usage. So apply the credit I'm owed to that bill & send me the rest. Their customer service is staffed by idiots who can't read & don't give a shit. They use canned messages that don't fit the complaint. The overcharges aren't worth suing over, but OMG the company is either seriously stupid about proper billing & responsive customer service, or they're broke & need to rip off customers!

FINALLY!!! Ken Adam’s was great

FINALLY!!!! Ken Adams called and patiently worked through my connectivity. Almost 9 months and multiple call, voicemails and emails without response I was extremely frustrated. Thank you Ken!

They had a quick response time and the…

They had a quick response time and the problem was fixed in minutes.

Truly a scam of a company

Truly a scam of a company. Connection worked well for 2 months, then became unusable after. I requested a refund and was told I was getting it, one false charge, 5 months, 6 phone calls, and MANY service requests later, zilch, nada, nothing. Please for the love of everything do NOT use Nomad Internet

Poor service, billing, and resolution

I have spent over a month trying to resolve billing issues with Nomad. I have had 23 chats with them in that time and two or three phone conversations. Their phone call number reaches them, but they say we are not taking calls and refer you to chat or tickets. Their response to tickets rarely answers the questions you pose, so you have to respond again. They overcharged my account, said they had fixed it only to find they had not fixed the situation. I tried to take my method of payment off their site but could not. Finally, I have decided to cancel their service. If someone was looking for an internet company with good service, I could not recommend this company.

Samantha BrandUnited States · 2 reviews · Experienced 2025-05-20 · Posted 2025-05-20

I’m very upset with nomad internet they…

I’m very upset with nomad internet they refuse to cancel my internet after I have called multiple times requesting a refund for being overcharged and asking to cancel and they refuse. Now they are threatening to send me to collections I do not want their internet!!!

Keri MarieNew Zealand · 2 reviews · Experienced 2025-05-13 · Posted 2025-05-15

Beware of this company!!!

My boyfriend has been dealing with this crap company.. if it was possible to give it no stars I would. Overpriced, unprofessional and no help whatsoever. They keep saying they will send the equipment out but it never arrives on time when they promise. When it finally does it ALSO doesn't work. BEWARE this company is utter rubbish. Takes your money and you get nothing but trouble in return.

Internet service was not reliable in our area

Sam Fash was the best help out of all of your associates that I dealt with. I was at my wits end because as great as your internet probably is, it honestly didn't work well where we live (due to the towers it connects to I'm sure). We have been trying to cancel the service for almost a week after finding out on day 1 that it was not going to work for us. None of the numbers that are listed on your page actually work to talk to a team member. Chatting was the only way to communicate. After being promised that someone would be calling me, I finally got a call this morning twice but both calls got dropped due to weather. Thankfully, Sam provided me with the link and directions to cancel the service and return the equipment.

Jasmine MitchellUnited States · 1 review · Experienced 2025-05-13 · Posted 2025-05-13

Was having issues with services due to…

Was having issues with services due to some billing errors and I spoke with Mark Wood who helped me figure out the problem and fixed everything I needed fixed and did it in a timely manner!! Very nice and professional.

Shawn Wood was of great help and…

Shawn Wood was of great help and answered every question I had!

Albert HeirichUnited States · 2 reviews · Experienced 2025-05-10 · Posted 2025-05-11

Total Equipment and Support Failure

Spent 90.00 on a modem, 129.00 on a plan and nothing works. Called tech support and they told me only one tech (outsourced to Bangalore) was available. I explained the problem and they sent me to yet another portal to show they had charged me? Still no internet but I have a cool white box that flashes but sadly does nothing else. Giving them 5 more days before filing for refund and dumping this outfit.

Andrew James was most helpful to me

Andrew James was most helpful to me. He methodically walked me thru factory resetting my modem because it wasn’t working properly. With his assistance I was able to get it working properly.

This has got to be the worst internet…

This has got to be the worst internet provider on the planet. I used them for a couple years back in 2021 and wasn't too bad. Talked my company into going with them for internet service for my construction trailer. Not an issue for about 3 weeks then it went out 5/7/25 and LOL tried to get support. What a joke. Tried calling into support at all different times and never connected. I had office do a support ticket which they didn't answer for 3 days and sent an email about how to redo the whole router but instructions didn't make any sense and could not fix. I understand stuff happens but if you don't have any support it's absolutely worthless. Went and purchased Starlink and will pack up and send them back their router

Harry Jackson fixed it!!

Harry Jackson actually figured out the issue after I worked with a different tech for 3 hours, with no resolution. Thankfully Harry figured it out in less than 20 minutes!

Pablo TorresUnited States · 1 review · Experienced 2025-05-05 · Posted 2025-05-05

Jack brown was really kind and patient…

Jack brown was really kind and patient he made the process smooth and fixed my issues no problem

Azure MelodyUnited States · 7 reviews · Experienced 2025-04-24 · Posted 2025-05-03

I thought it would work

Before I ordered from them, I asked what carriers they used, as we have no 5G for Verizon in our area. They said they would ship two Sims with the modem and I could pick whichever had the better coverage. Paid for the modem and plan, and received a Verizon modem and Sim. After trying to contact through the non existent live chat, I called and told them I needed a tmobile Sim. They invoiced me a new modem for full price and told me that the modem was non refundable for the Verizon one. I am using it for the remainder of the time and sending back to them. Their phone support does not help, and they kept giving run around through email. DO NOT ORDER.

Harry jackson did a good job

Great Service!

Great Service!! Harry Jackson was a rockstar and solved several issues. The service is strong and reliable. Thanks.

I’m very thankful for Harry Jackson

I’m very thankful for Harry Jackson, he assisted me in a very quick helpful manner.

Mark Wood is a great help!

Mark Wood did an excellent job at being timely and patient while explaining what I need to do to get my modem working again!