Mark Wood - Billing issue resolved.
Mark Wood was the one at Nomad who fixed a billing issue that I had. He stayed with to make sure it was resolved to my satisfaction.
About Nomadinternet
Data updated- Website
- nomadinternet.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 12 reviews
- Replies to negative
- 35% (12/34)
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About this business
THE BEST INTERNET FOR YOU AND YOUR BUSINESS!Nomad® Internet is the countries largest WISP using wireless cell towers to deliver broadband internet capable of supporting streaming, online gaming, video calls and more.HOW NOMAD® INTERNET WORKS?We believe that just because a person chooses to live in a rural area doesn’t mean they should have over priced or slow Internet. At Nomad®, we contract with the three major carrier networks to provide a network connection to those that live in rural communities and/or those that travel regularly. By combining the latest 5G technology with the Provider’s service, Nomad® provides the advantages of a major Internet provider without the contract. Our mission is to connect the unconnected.DOWNLOAD NOMAD® APP.Download the Nomad® App buy Modems and to Activate, Pause, Resume, and Deactivate your plans.
Written by the business, not verified by us.Is Nomadinternet legit?
Nomadinternet (nomadinternet.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 35% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Linda BoldinUnited States · 1 review · Experienced 2025-04-02 ·
I'm a new customer and the all around…
I'm a new customer and the all around experience has been positive, normal bumps but everyone worked with me until everything was going great 👍 Steve Wilson went all out to get the service correct and running great, it went very fast as he walked me thru resetting the modem and made sure we were up and running great. All out 5 Stars. Very happy with the service.
Rebecca HueyUnited States · 1 review · Experienced 2025-04-23 ·
Mark wood did an amazing job taking…
Mark wood did an amazing job taking care of all my concerns
Helpful and Patient
Tech support worker Mark Wood was able to get my internet up and running after having start up issues.
anthony fishbackUnited States · 1 review · Experienced 2025-04-21 ·
Sam Martin took time to listen what's…
Sam Martin took time to listen what's going on and he knows what's going on he is great person
Colleen GundersonUnited States · 1 review · Experienced 2025-04-21 ·
Sarah night was very helpful resolving…
Sarah night was very helpful resolving our issue.
Scott G HammelUnited States · 1 review · Experienced 2025-04-19 ·
Customer Service is TERRIBLE.
I was a customer for over two years and used the service for use in our RV. It is very difficult to get a live body to answer the phone and take care of small problems. I have to pay a $400 membership fee to join, and then purchase my modem. You cannot pause and unpause anytime you wish. You cannot pause service for longer than six months and you cannot pause for longer than three months. I wish I never would have used them. I had to return the modem I purchased when I cancelled to avoid being charged an additional $199.95 modem replacement fee.
Martin CrouwkampUnited States · 1 review · Experienced 2025-04-11 ·
Login smith helped me a great deal and…
Login smith helped me a great deal and was very friendly
Help with my account
I finally reached someone at nomad too cancelled my service as we went with a different provider. Logan was the representative that helped me and offered all options though I still choose to cancel. He was very professional and very helpful!
Shawn SukrajUnited States · 4 reviews · Experienced 2025-04-17 ·
Little bit of a wait, but great results!
They took a little while to get things straightened out, but once the tech side of things was in order, my agent Andrew James was able to get me back up and running in no time. Great Job!
Sam Fash
Sam Fash, helped me quickly and resolved my issues. Definitely happy. Thank you!
I was having trouble activating my…
I was having trouble activating my router, can’t never call to customer support so I’ve always have to live chat with someone to get my problem fixed. I’ve chatted with about 4 different people and was ready to just send everything back because I was just irritated from all the hours of wasted time I couldn’t get back until I got connected with Andrew James, I would give him 5 stars because he was very helpful and got my internet up and running. I’m so thankful I got connected with him, he’s outstanding!
John ThompsonUnited States · 3 reviews · Experienced 2025-04-16 ·
Andrew James of Nomad Tech Suport some…
Andrew James came through and made some tweeks to my modem to get it oerating correctly. Really appreciate the effort to not give up until the internet was working properly!
Customer service
Sam Fash was very helpful. I have chose another internet path and he helped get the return set up. Thanks Sam for your help today
Sarah Night was assisting me to get my…billing charge resolved
Sarah Night was assisting me to get my billing resolved I returned my item and canceled the service I was charged $434 to my card. she assured me that it would be fixed.
Stacy JohnsonUnited States · 1 review · Experienced 2025-04-18 ·
Top Notch customer support!
Sam Fash helped me with all of my requests and went above and beyond to help me resolve my issue. Nomad chat customer support is the best way to resolve any and all issue that may arise! Top notch customer support!
Logan Smith did a great job helping me…
Logan Smith did a great job helping me out
John BanksUnited States · 1 review · Experienced 2025-04-18 ·
I was having trouble with my router and my Nomad Internet service for several months until I reached Andrew James with Customer Support.
I was having problems with my Nomad Internet Router for a couple of months and was unable to get in touch with anyone at Nomad Internet, either through their phone lines or the internet. I finally reached a customer service representative through the live chat. His name was Andrew James. I give Andrew James 5 stars because he was invaluable and spent a lot of time with me until he resolved all my problems and got my internet up and running. I’m so thankful I got connected with him; he’s outstanding!
Great costumer support good help shawn
Jennifer BergmanUnited States · 1 review · Experienced 2025-04-15 ·
Terrible customer support
Not great. It’s impossible to cancel. I’ve had the service about a year. They raise prices whenever they want without giving a reason. I called to cancel and they won’t discuss fixing my overcharges until I return the modem. I’ve been told 3x now that I’ll get a return label within 24 hours. No such luck, guess I’ll try again tomorrow. Seems like they are holding out so they can charge my card even more. They can’t seem to send my RMA but did find time to send an email informing me that if I try to dispute the charges they will fight it and put it on my credit.
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