Happy Journey
I really like the support I get, and the lessons
Reply from Noom2026-07-25
We're so happy to hear you're enjoying the support and daily lessons, Barbara! Thanks for letting us be part of your journey.
About Noom
Data updated- Website
- noom.com
- Category
- Health & Medical
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (14/14)
Do you own Noom? Claim this profile for free and start replying to reviews.
Is Noom legit?
Noom (noom.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
The App is easy to use
The App is easy to use. I love that it only takes a few minutes a day to do lessons and track my calories and exercise. The coach and staff are very supportive, helpful, and knowledgeable. I saw some results pretty quickly when I follow the plan.
Reply from Noom2026-07-24
We love to hear that you're finding success with the program, Maria! Keep up the great work!
Who buys something without knowing what one is getting!
I was considering Noom's compound tirzepatide for a lower cost alternative to Zepbound. Because I have a higher than starting dose on Zepbound I wanted to determine what my dose would be before purchasing the product. So I get a starter dose and then talk with a provider. One has to pay and maybe later you can work out the dosage and then if not they refund. This was the answer I got fro both chat and telephone support. I signed up and the money was out of my account before I hung up the phone. Then it would take days to even hear back from the medical team and if that wasn't agreeable I'd get a refund in 5-7 business days after that. I then cancelled and told them I'd like this cancelled, work out the dosage issue and then I'd buy. Cannot do that. One thing for certain is that the refund would not come back with the alacrity with which they took ny money. If we have a deal then one pays. If no deal no pay.
Reply from Noom2026-07-25
Thanks for sharing your experience. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to take a look at this for you!
I'm a science girl at heart
I'm a science girl at heart. I love the Noom science, information, learning format, and humor. Changing your life is hard. Humor, information, app interaction, is all designed to make you think about why you have certain behaviors and habits. How social, emotional, and personal situations impact us daily. They teach you how to initiate change. I love that Noom makes everything measurable, honest, and helps create balance.
Reply from Noom2026-07-25
Amy, this was such a thoughtful review—thank you! We love hearing that our science-backed approach, interactive lessons, and even a little humor have resonated with you. Wishing you continued success as you build lasting habits!
Great overall program - well worth the small cost
The app is great, the features and community connected to it are really supportive, and I'm seeing real results. It is about long-term, sustainable results based on solid psychology and very robust nutritional data. Other features like menus, recipes and workouts means it's an all-in-one tool for a better relationship with food and exercise. Goal-setting is easy; you can build accountability with the Noom team AND friends/community. I've been using the app for over a month and plan to continue for at least the next year while I build great habits and track my progress.
Reply from Noom2026-07-24
We're so inspired by your dedication to your wellness, Jenifer! Keep up the great work!
I just started with Noom
I just started with Noom, and I have to say my experience has been wonderful. The Noom app is fantastic. You have everything in one place to help you succeed.
Reply from Noom2026-07-24
We love hearing that you're excited and already enjoying your program, Wanda! We hope your experience is excellent, and if you ever need us, we are always here to help!
A well rounded program
Noom is a well rounded program. It allows me to keep track of food, learn something new each day that pertains to my situation, and encourages me along my journey.
Reply from Noom2026-07-23
We're delighted to hear Noom has become part of your daily routine, Christina! It's great that you're finding value in the lessons while staying on track with your goals.
Company Lacks Integrity
I had stopped using Noom but forgot to cancel my subscription (of course). I saw the charge on my credit card and cancelled 2 days after the charge and reached out to them and asked for a refund. Be aware - if it’s a second charge for your subscription they WILL NOT give you a refund. It shows that the company lacks integrity and is really just out there for the money - not actually wanting to help people. Very unfortunate and disappointing.
Reply from Noom2026-07-23
We are so sorry to hear about the negative experience you have had, Charity. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.
Noom keeps you consistent!
Noom helps you build sustainable routines to help you be your healthiest!
Reply from Noom2026-07-22
We are so inspired by your dedication to your wellness, Cassandra! Thanks for letting us help you find your healthy balance!
After researching various programs I…
After researching various programs I found the ratings for Noom were always ranked very high and the program is more than just help you loose weight, it focuses on maintaining a healthy life and weight maintenance
Reply from Noom2026-07-23
Thank you for taking the time to share your experience, Dave! We're so glad our focus on lasting lifestyle changes and weight maintenance stood out to you.
Everything is well organized and…
Everything is well organized and coordination of care is perfect. Highly rate this product for everyone.
Reply from Noom2026-07-22
We're thrilled to hear you've had such a positive experience with the organization and coordination of your care, Ruth! We truly appreciate your recommendation!
Educational materials very helpful
Educational materials very helpful. New subjects daily. Tracking of food easy and very helpful. Staff available if needed.
Reply from Noom2026-07-22
This is what we love to hear, Doreen! At a time when so many things feel complicated, we want wellness to be simple! Congratulations on all of your hard work!
Prices are outrageous
The original price should not go up as much as it does I need to take a personal loan out to afford it. So no i wont get it
Reply from Noom2026-07-22
Thank you for your feedback, Bonnie! We appreciate your help in making Noom the best it can be!
The program and app are hard to use
The program and app are hard to use. No answer when you try to contact customer service. They are not transparent with fees and it is difficult to cancel the subscription. I received an email to say I would not be charged any further fees ... and then they continued to take payment. Not the best experience.
Reply from Noom2026-07-22
We are so sorry to hear about the negative experience you have had, Megan. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.
Great wrap around option
Great wrap around option. I love the app and the access to coaches, docs, etc. I really think people taking GLPs should use Noom because the app teaches you good, long term habit.
Reply from Noom2026-07-22
We're so happy that Noom can be part of your wellness journey, Amy! Keep it up because you are doing great!
Easy to follow program with lots of…
Easy to follow program with lots of assistance from the medical and care team. Questions are answered thoroughly and quickly. The cost is reasonable and the app is fun to interact with. I do wish I could record the days previous meals as sometimes I forget and cannot seem to "go back" a day.
Reply from Noom2026-07-22
Thank you so much for being the best part of Noom, Ellen!
Very responsive and supportive team and…
Very responsive and supportive team and I love tracking what I’m doing or NOT doing
Reply from Noom2026-07-23
Hearing this means so much, Tom, thank you! We're thrilled our team has been there to support you, and it's wonderful that tracking is helping you stay mindful of your progress.
Total weight loss experience
Noom really covers all aspects of weight loss (psychological, physical, emotional, etc). The med team and coaches are very supportive. Coursework is interesting.
Reply from Noom2026-07-22
Thank you, Dana! We're so glad you're finding the program's whole-person approach helpful. It's wonderful to hear our Med Team, coaches, and lessons have been a positive part of your journey!
Excellent support
Excellent support. Use of the program helps focus on food and health.
Reply from Noom2026-07-22
We are so happy to hear that you're enjoying Noom's approach, Barbara! Keep up the great work!
I have been using Noom for over a month…
I have been using Noom for over a month now and I am loving my progress. Both in my weight loss journey and development of healthy habits. I enjoy using the app on a daily basis with mini lessons each lesson helps me learn more about myself and why I do what I do. It offers easy steps to change unhealthy behavior and or thinking. Tracking my food makes me stay accountable to overall goals.
Reply from Noom2026-07-23
What an amazing update, Luz! Building healthier habits alongside your weight loss is exactly what we hope for. Keep up the fantastic work!