North Country Fire (northcountryfire.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
All went well. Bought a fireplace which arrived within just a few days
Thank you so much for taking the time to share your experience with us! We sincerely appreciate your business. If you need anything else in the future, please don't hesitate to reach out. Warm Regards, The Team at North Country Fire
Dean is the man. North Country is always so helpful with their customer service and Dean fit that mold perfectly while lending technical assistance to a new install that was not going perfectly.
Devon, We couldn't agree more - Dean really is the man. New installations can definitely throw a few curveballs, but we are so glad his technical expertise helped get everything sorted out for you. We will be sure to pass your kind words along to him (he'll definitely appreciate the shoutout!). Enjoy your new setup, and if you ever need anything else down the road, just give us a call! Warm Regards, The Team at North Country Fire
We had a technical question about the installation of our Empire fireplace. Dean from customer service quickly understood our question and its context and found the answer. He saved us a lot of time and money with his expertise, and he was incredibly helpful and easy to understand! North Country Fire's products are excellent, but their customer service is even better!
Josh, Thanks so much for the review. Installing a fireplace can get tricky fast, so it’s awesome to hear that Dean was able to cut through the noise and save you some serious time and money. He really knows his stuff, and we're lucky to have him on the team. We appreciate you choosing us for your Empire fireplace. Enjoy the warmth, and if you ever run into another technical question, just give us a call! Warm Regards, The Team at North Country Fire
Tatiana made buying a fireplace a breeze. She is absolutely awesome.
Silvia, We truly appreciate you setting aside time to leave us a 5-star review and for recognizing Tatiana! Our top priority is ensuring the buying process is a breeze, so we’re thrilled to hear that was your experience. If you need anything else, please don't hesitate to reach out! Warm Regards, The Team at North Country Fire
Scott, Thank you for the 5-star review! Chelsea is exceptional at her work, and we’re happy to hear she was able to assist you. Warm regards, The Team at North Country Fire
Steve was very helpful. He guided me through everything that I would need to get the job done. Great customer service.
Brittany, We really appreciate you taking the time to leave us a review. Steve is an exceptional sales representative, and we're happy to hear that you found the same to be true when working with him. If you need anything else, we're just a call away. Thanks again, The Team at North Country Fire
The folks at North Country have been exemplary to work with! Super knowledgeable and willing to explain everything.
Tim, We sincerely appreciate you taking the time to leave us a review! We're so glad you had a great experience working with our team. If you need anything else, please don't hesitate to reach out. Happy to help! Warm Regards, The Team at North Country Fire
I was having difficulties with my gas fire place which I had purchased from North Country Fire. I contacted support and found myself surprisingly quickly on the phone with support. Dean was very patient, understanding and informative on what may be causing my issues. I had contacted him from my workplace and agreed to try the ideas he had and see what happened. I did try it at home with no luck and let it go at that. Denan followed up at least twice over the next few months. I eventually did call him back and told him nothing had changed. We scheduled a time I would be home and he talked me through some checks and instructions and got everything working properly. He was super nice and patient with all we did. So from my experience. The support from Morth Country Fire was exceptional!!! How many times after buying a product and can’t get it working properly do we get help without going through so much. This is as good as I’ve ever experienced. Bill Blatt
Hi Bill, Thank you so much for taking the time to share such a thoughtful and detailed review! We know how frustrating it can be when a fireplace isn't working quite right, especially when you have to juggle troubleshooting around your busy work schedule. It’s incredibly easy for these things to fall to the bottom of the to-do list, which is exactly why Dean wanted to make sure we didn't leave you in the cold. We are so glad to hear that his persistence and patience paid off, and that he was able to walk you through everything until your fireplace was working perfectly. "Exceptional" is exactly what we strive for, and hearing that this was one of the best support experiences you’ve ever had truly means the world to our team. We'll be sure to pass your kind words along to Dean. Thank you again for choosing us, Bill. Enjoy the warmth, and please don't hesitate to reach out if you ever need anything else! Warm regards, The Team at North Country Fire
Worked with Chelsea, she helped us with all our questions and got us a great price on the fireplace for our cabin. Thanks again Chelsea!
Greg, Thank you so much for taking the time to leave us a review and to give a shout out to Chelsea! She knows our products in and out and we are happy to hear that she was able to assist you so well. Enjoy the new fireplace! Warm regards, The Team at North Country Fire
Dean the service tech initially helped us set up our fireplace. He was great. Pleasant, professional and very patient. Then, out of no where, I got an unheard of follow up text to make sure everything was working great...what an unexpected surprise. I didnt think there was such a thing as customer service. Dean did a great job! Thanks Dean and Steve in sales who did an awesome job making my dream fireplace a reality. I'll recommend North Country Fireplace to anyone I know who is looking for one.
Belle, Wow, thank you for such a wonderful review! Customer service is our top priority, and we're so glad Dean and Steve delivered a seamless, professional experience from sales to setup (and beyond!). We truly appreciate your support and your willingness to recommend us to your friends and family. Enjoy your new fireplace! Warm Regards, The Team at North Country Fire
Not first time buying from NCF and always the same...customer appreciation, service and fast delivery
Jose, Thank you so much for taking the time to leave such a great review. Hearing that you experience the same high level of customer appreciation, service, and fast delivery every single time you shop with us completely makes our day! Thank you for being a return customer. We look forward to helping you on your next project! Warm Regards, The Team at North Country Fire
The customer service was outstanding. Titana Moore was friendly, informative and made my purchase very easy.
Thomas, Thanks so much for the 5-star review! We're so glad to hear that Tatiana helped make your experience a great one. We will be sure to pass along your kind words. If you need anything else in the future, please don't hesitate to reach out. We're happy to help! Warm regards, The Team at North Country Fire
Very quick and proactive on addressing issues.
Richard, We truly value you taking the time to share your experience with us. Our team strives to be proactive, efficient, and communicative when resolving post-order support concerns, and we are thrilled to hear that this was your experience. If you need anything else, please don't hesitate to reach out. Warm regards, The Team at North Country Fire
This review is for Tatiana, there were many issues with the packaging and shipping, but she stayed diligent to resolve them and keep me updated on the status no matter how slow the process seem to take.
Jack, Thank you for providing your feedback and support regarding Tatiana. She is exceptionally people-focused and empathetic, bringing a wonderful energy to even the most stressful situations while managing them with speed and efficiency. We will certainly pass your kind words along to her; they are sure to brighten her day. We sincerely appreciate your business. Warm regards, The Team at North Country Fire
North country has excellent sales and customer service. We purchased from them a number of times there was freight damage issues they resolved immediately I would recommend doing business with them . A AAA PLUS PLUS
Michael, Wow. We sincerely appreciate you taking the time to leave us your feedback and support our customer service team. We work incredibly hard to ensure that we provide the best service in the industry. To hear that you are a repeat customer and that you would recommend us means a lot! We look forward to working with you on your next project! :) Warm regards, The Team at North Country Fire
Website was easy to navigate and contained all the information to make an my buying decision.
Jim, Thanks a million for the 5-star review! We’re thrilled to hear that you found the site user-friendly and that you had everything you needed to move forward with your purchase. If you happen to need anything else down the road, please don’t hesitate to reach out. We’re always happy to help! Warm regards, The Team at North Country Fire
I recently installed a large 60" fireplace at my house. This was a substantial task for someone who'd never done that before. In the process, I had a planned and already purchased pipes to go through the back wall. However, I had a specific question regarding the pipe clearances. So, I contacted North Country customer support, who then referred me to their tech guy Dean. Now, I usually do things on my own. When I run into issues, I typically figure things by myself because past experiences with “tech support” often resulted in a series of wasteful emails and conversations, with the tech person often knowing less than I did. But I have to say, Dean had to be the greatest exception I’d ever met! Right off the bat, he immediately realized that I was on the wrong path with my horizontal pipes through the back wall. He explained parts of the fireplace’s documentation which I hadn’t fully understood. My only concern – I thought – was about total pipe length. But what Dean explained was that there was a minimum height required for a given horizontal run. It was a specific part of the chart in the documentation I hadn’t fully grasped. In retrospect, it makes perfect sense, but I hadn’t realized it at the time. Dean picked up on it immediately. That alone was impressive. Then he patiently proceeded to explore other pipe run alternatives. We must have spent nearly two hours on the phone, trying everything other than going through the roof, which I was desperately trying to avoid. Unfortunately, it turned out to be the only option available. Right there, he saved me from making a huge mistake. I was on the verge of cutting through the wall and only decided to contact North Country Fire because of a specific technical question. Little did I know that it would completely change the course of my installation. Going through the roof meant that here, in Upstate NY, my installation would have to wait an extra 2-3 months for Spring to arrive. In the meantime, I now had to figure out which new parts I needed to purchase. Once again, Dean helped me through that process. Finally, Spring came around and I could no longer ignore having to cut through the roof – a task I was honestly dreading. Even for this, Dean offered some helpful suggestions. Then D-Day came around, and I was finally able to do the whole thing in a day. After months of waiting, I could finally test the unit. Of course, it didn’t work. The flame wasn’t staying on. Dean and I spent hours once again, trying to figure out what was going on. We tried all sorts of things. After numerous tests, we finally concluded that there was something happening with the Pilot sequence. In the end, it was the flame sensor on the pilot assembly which wasn’t properly lined up. A tiny, VERY careful bent is all it needed. Everything was now working. I swear, Dean must have spent hours with me on the phone. Always patient. Always respectful. Much later, I was trying to return some of the original parts I had purchased for the horizontal run, given I no longer needed them. Once again, Dean got involved and initiated the process. I was then transferred to Tatiana. Tatiana was a pleasure to work with as well. She worked through the issues and kept me in the loop throughout the process, giving me frequent updates on the status. There was some confusion about an item I was returning, and she promptly and successfully followed up with that as well. Despite the exhausting, sustained efforts throughout the months, it all ended in the most desirable outcome. I’m very happy with the result, and I couldn’t have done it without the staff at North Country Fire.
Enrique, Wow. We are absolutely floored by this review—thank you so much for sharing your experience. Your feedback is both heartwarming for our team and incredibly helpful for our future customers. Providing top-tier technical support demands true patience and a representative dedicated to diagnosing the actual root cause of an issue. We don’t believe in quick fixes; Dean’s commitment to every single case ensures we reach a lasting, correct solution. We can't thank you enough for your kind words. We hope you truly enjoy your new fireplace! Should you need anything else down the road, please don't hesitate to reach out. Warm regards, The Team at North Country Fire
North country fire has been responsive and helpful through the entire process. We had some user error issues on install and Dean was amazingly helpful - offering multiple solutions and providing valuable insight saving us tons of time in troubleshooting. I would highly recommend NCF for this reason alone. Thanks Dean!
R.P, Thank you for the review and the shout-out to Dean! He is truly passionate about his work, and it clearly shows in his performance. Your recommendation is incredibly appreciated. Should you require any further assistance, please feel free to reach out. Warm Regards, The Team at North Country Fire
Spoke with a customer service rep to order our fireplace and he was very helpful in making our ordering easy. Also, helped answer some questions that we needed to make our decision.
Owen, We really appreciate you taking the time to leave us a review. We're happy to hear that our customer service team helped make the process easy. If you need anything else in the future, please don't hesitate to reach out. We're happy to help! Warm Regards, The Team at North Country Fire
Thank you again Tatiana for making my life easy today. You made it really easy today to get this Majestic 30” jasper direct gas insert with all the parts needed. You were very responsive and knowledgeable. I like that.
Wow! Thank you so much for the 5-star review and shout-out to Tatiana. We're so glad she was able to make the ordering process easy for you. The Majestic Jasper Direct Vent Gas Insert is a great unit! We hope you enjoy it. If you need anything else at all, please don't hesitate to reach out. We sincerely appreciate your business. Warm regards, The Team at North Country Fire
63 reviews matching