Novakid (novakidschool.com) has a 3.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-10.
My daughter Sofia has been learning English with Novakid for over three years. She is currently at level 5. We previously had a native speaker from the Philippines, but now her teacher is from South Africa. We are extremely pleased with her progress. In her class at a regular school, our Sofia is proficient in English. This year Sofia plans to take part in the English Olympiad. We are sure that she will be among the winners. Thank you Novakid for the wonderful growth of our child.
My son Basil started his lessons with Novakid a month ago, and I've already seen significant progress. What I love most is the interactive curriculum that makes learning fun for him, and his fantastic teacher [KIM B] who has a wonderful ability to hold his attention.
Basil takes [3] classes a week, and he can now pronounce some words correctly and form simple sentences. I look forward to seeing him speak English fluently in the future. I highly recommend Novakid to anyone looking for an effective and enjoyable way to teach their children.
S
Sofia Timmer · 2 reviews · Experienced 2025-08-29 ·
★★★★★
Fantastic online English classes
Fantastic online English classes. Flexible, good, efficacious. My son is really speaking some English and making very good progress. We are very happy with Novakid and would recommend it to any kid. Our second son has just started as well.
B
Ben Rothschild · 3 reviews · Experienced 2025-07-21 ·
★★★★★
Amazing on-line english school
Amazing on-line english school, ,my kid has a great teacher and can really speak english now!
The 3 stars that I gave are exclusively for my son's teacher. Mr Vaid is amazing, but the site is a crap. My son has more than 1 year with them, and I kept the subscription just because he got very attached to Mr Vaid, but lately I am extremely pissed off. I always had issues with them, but at least I was fixing them with the employees. Now they have a bot answering to the messages and fixing nothing. Last week, my son had 2 lessons that disappeared from the app. They were booked the same day one after another, when we logged in to make them, they were vanished. Ofcourse, nobody answered us to fix the problem, not even after 1 week, the lessons were not returned and the Bot was unable to help. What a disappointment
Reply from Novakid2025-07-21
Hello Simona!
Thank you for your honest feedback.
We’re really sorry about the inconvenience you've faced. Especially after being with us for over a year.
We’ve requested your email via Trustpilot so we can look into this situation properly. As for the chat support, yes, the bot is the first to respond, but only to help sort the request faster. A manager always joins in shortly after to assist further 👍
We’re truly glad to hear how much your son values his lessons with Mr. Vaid, that connection is so important! We’ll check what happened with the two lessons and find out why they disappeared from your schedule.
Thanks for your patience while we sort this out!
Best regards,
Elizabeth R.,
Director of Novakid Global.
Learning english with Ms. Rain is fun. She is a great teacher. My son loves novakid games so much. Learning english cant be more fun. Thanks for an amazing experience.
This company treats workers very poorly. This includes myself and someone else I know who currently works here. They treat workers very negatively when they get any sort of negative feedback. Once this feedback is given, even if the feedback is extremely biased and unfair (the worker might have 99% of exceptional reviews, for example), the company is extremely rude and leaves workers with little job security, even firing them, based on one bad review - a frequent occurance. I feel that a dedicated amd talented learner being fired with immediate effect and left to sudden job instability and financial insecurity is unfair and wrong. This is not a one time thing, as I have heard from several UK teachers that this also happened to them and some more are also experiencing the same issue at present. It is heartbreaking and scary, you do not even get to say goodbye to your pupils - some you may have taught for a long time. It is really unfair. Please can this company sort out their unfair treatment of workers and be more courteous in cases of negative reviews against teachers - consider the whole case (perentage of positive feedback and overall quality of teaching) and significant number of positive reviews alongside tutors. Do not jump straight to firing someone and remove us without a justifiable reason. It is unfair treatment. I know you are employing workers for less pay to replace us, and I feel this is quite calculate and cruel. Please stop. It discredits your brand and will leave customers with a poorer quality of teaching.
Reply from Novakid2025-05-26
Hello!
Thank you for sharing your perspective.
We’re truly sorry to hear that your experience with Novakid didn’t meet your expectations. At the same time, we would like to clarify that we follow clear internal policies and quality standards that apply to all teachers equally. Ensuring the highest quality of lessons for our students is our top priority, and we must act accordingly when these standards are not consistently met.
We always strive to communicate transparently with our teachers. If there are any remaining questions, we encourage you to reach out to our support team — though we believe all relevant information has already been provided.
Novakid currently works with around 3,000 teachers worldwide, many of whom are happy and successful in their roles. We understand, however, that our approach and standards may not be the right fit for everyone.
We appreciate your time with us and sincerely wish you all the best in your future endeavors.
Best regards,
Elizabeth R.,
Director of Novakid Global.
J
Jane · 1 review · Experienced 2025-05-15 ·
★★★★★
many questions, few answers
Good afternoon. My son started learning English at your school. According to the results of the trial lesson, he showed a level 4 knowledge of the language. This fact was not taken into account when choosing group classes. As a result, the group lesson was held in the company of children at a much lower level. My son didn't like it, it was boring, although he is very happy with the teacher. How do I choose a group based on my level of language proficiency? before paying for the lessons, it was not known about the duration of the lesson. I was sure that the lesson would last at least 45 minutes, or even 60. but no! 30 minutes! That's an awful lot for that kind of money and the age of 12. There are no reminders about classes. We got the time wrong by half an hour today. I had to skip class. It's very disappointing. I hope tomorrow the individual lesson will correspond to the level and age of my son. It was also a shame not to receive a response to a request for the opportunity to study with a teacher who taught a trial lesson. We have not received a response. So far, I'm just getting disappointed. There are English language schools that are better focused on their clients.
Reply from Novakid2025-05-26
Hello, Jane!
Thank you for your detailed feedback. It’s very valuable to us.
We’re sorry the group class didn’t meet your expectations. Groups are formed based on both the child’s level and age, but we understand that sometimes the match may not feel ideal. You can try switching to a different group with another teacher. Sometimes a different dynamic works better.
Our classes are 25 minutes long because this format keeps kids engaged and focused. However, at your current level, you can book double 50-minute lessons. If you're interested, we’ll gladly help set it up!
About reminders — they’re sent via push notifications in the Novakid mobile App. Make sure the App is installed and notifications are enabled ✔️
As for the teacher from the trial lesson, unfortunately, that teacher is no longer working with us, which is why she’s unavailable for booking.
If you still have concerns about the level of individual lessons or anything else, feel free to contact us through the chat in your Novakid account. We’re here to help and happy to find the best solution! ☺️
Best regards,
Elizabeth R.,
Director of Novakid Global.
A
Anas Gh · 4 reviews · Experienced 2024-08-01 ·
★★★★★
My son loves learning with NovaKid
My son loves learning with NovaKid! He’s always excited for his lessons and enjoys every moment. Thank you for making learning fun!
a
aya · 1 review · Experienced 2025-04-27 ·
★★★★★
My daughter loves to take lessons on…
My daughter loves to take lessons on Novakid! Great teacher and good method, easy to manage schedule.
A
Alia Skoreyko · 18 reviews · Experienced 2025-04-25 ·
★★★★★
Unprofessional, Disorganized, and Disrespectful — Stay Away from Novakid!
My experience with Novakid was extremely disappointing and unprofessional. I would not recommend wasting your time applying here.
First, they constantly pressured me to finish onboarding quickly, even though they were already in the middle of a hiring freeze — something they failed to be upfront about. They acted as if everything was urgent when, in reality, there was no real need to rush.
They require teachers to open 15 hours per week during very specific time slots but give no guarantee you’ll actually get any bookings. You're expected to block off large portions of your time — making it unavailable for other jobs — while they make no commitment to provide you with work.
After agreeing that I could delay my start date due to relocation, they deactivated my account without notice. They left me completely hanging, with no communication, no clear answers, and no professionalism. I had to reach out multiple times just to figure out if they even still intended to hire me — and they still never gave a straight answer.
This company does not respect teachers’ time, energy, or commitments. Their lack of honesty, poor organization, and complete disregard for applicants is beyond unacceptable.
If you value clear communication, professionalism, or basic respect, stay far away from Novakid.
Reply from Novakid2025-04-29
Hello Alia!
We appreciate your honest feedback and regret any frustration caused.
We’ve reviewed your case and will contact you shortly with updates and next steps. Your experience matters to us, and we’re committed to improving.
Thanks for your patience!
Best regards,
Elizabeth R.,
Director of Novakid Global.
K
Kate · 1 review · Experienced 2025-03-20 ·
★★★★★
They don't respect their teachers
I worked for Novakid full-time until they unfairly dismissed me with a few hours notice due to unjustified negative parent feedback. I couldn't even say goodbye to the students I had taught for months. I worked for them 7 days a week with no evenings off, until late at night as these were their 'peak hours.' According to their teacher-level system, I was 'expert' which meant my performance was in the top 5% of teachers and I had a fully booked schedule with 90 classes a week. But that didn't matter because I got a 'thumbs down' from some parents who thought they knew more about ESL than someone with 8 years of experience, who has worked in International schools and has taught students from 20 different countries. When I appealed this decision, they sent me a copied and pasted response about how I could improve future lessons with them, which was not even applicable to me as I'd lost my job. When I had previously expressed concerns about job security I was told teachers aren't dismissed without good reason but this isn't the case. I rewatched the last lesson which I received negative feedback for and appealed it, giving examples. I was told the material was too difficult for the student but I had followed all of the Novakid level adjustment guides and criteria and gave examples of this but this was ignored and my account was immediately deactivated. If you want job security, don't work for this company and don't support a company that treats its hard-working teachers like they are disposable.
Reply from Novakid2025-03-24
Hello Kate!
Thank you for sharing your concerns with us.
At Novakid, we highly value our teachers and currently have a team of over 2,500 dedicated professionals who enjoy working with us. We maintain high teaching standards to provide the best learning experience for our students.
Recently we received multiple complaints from different parents regarding your lessons. After a thorough review, we confirmed that these concerns were valid, which led to our decision. Our approach to teacher performance evaluations is always based on objective criteria and fairness to both educators and students.
We appreciate the time you spent with Novakid and wish you success in your future career!
Best regards,
Elizabeth R.,
Director of Novakid Global.
There was no accurate assessment done for my kid and also the topics of the classes was very similar and no clear plan send to us
Also the pre class training was difficult and not funny for my kid he didn’t like it and didn’t understand it
Reply from Novakid2025-02-11
Hello Alfazani!
Thank you for the review.
Our academic team has reviewed your child’s lessons and determined that the current level needed adjustment. We have already made this change, and we have also spoken with the teachers regarding your feedback.
As for the similar lesson topics, that is correct—the teacher intentionally repeated the lesson to reinforce the material. Now that the level has been adjusted, we encourage you to continue at this new level and let us know how it goes. The pre-class training has also been updated to better match your child’s learning needs.
We wish you a great learning experience, and if you have any further questions, feel free to reach out! ☺️
Best regards,
Elizabeth R.,
Director of Novakid Global.
We’ve had a wonderful experience with…
We’ve had a wonderful experience with Novakid! The lessons are engaging, the teacher is fantastic, and the materials are interesting. Our children genuinely enjoy each class, and their English level has improved significantly. We’re delighted with their progress and highly recommend Novakid for quality language learning!
