Novakid (novakidschool.com) has a 3.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-10.
Hello Jassim!
We’re sorry to hear that the level didn’t meet your expectations.
We understand how important it is for your child to be in the right program. Our academic team has already reviewed your concern and sent you an email with recommendations on how to adjust the learning path. Please take a look, and if you have any questions or need further assistance, we’re always here to help!
Best regards,
Elizabeth R.,
Director of Novakid Global.
K
Kayra Duman · 1 review · Experienced 2025-01-17 ·
★★★★★
Good way to learn english for children
Great experience and a good way of teaching children. My 9 years old son loves his teacher.
M
Mead .q · 1 review · Experienced 2024-10-06 ·
★★★★★
Novakid is one of the best programs…
Novakid is one of the best programs that significantly improve my kids’ English learning & capabilities. I recommend it to all kids. Thanks
A
ADAM ali · 1 review · Verified · Experienced 2025-01-10 ·
★★★★★
My son enjoyed the class because of the…
My son enjoyed the class because of the teacher ..he took notes into consideration like talking to him as a big boy not as a baby. This was Adam's third experience with novakid and the last teacher was the only teacher Adam accepted so thank you.
I felt the teacher didn’t take my son’s focus perfectly, as in the Evaluation lesson although he was recently awake but in any case he is only five need more
Attractive style Especially in the first class for him…thanks alot for hearing my opinion
Reply from Novakid2025-01-15
Hello Dear Customer!
Thank you for your feedback.
Our academic team has reviewed the lessons and sent you their detailed observations in the chat—please take a moment to check.
We’re proud to have some of the best teachers who strive to make every lesson fun and engaging for children. However, we understand that sometimes a teacher’s style may not perfectly match a child’s personality or needs. In such cases, we’re more than happy to help you find another teacher who might be a better fit.
While the teacher demonstrated engaging techniques, high energy, and praise, it appears your son was a bit tired and less responsive during the session. It’s completely normal for young learners to take time to adapt, and we recommend giving him a bit more time to settle into the routine.
Please let us know how we can assist further, and feel free to reach out to our Customer Care service anytime!
Best regards,
Elizabeth R.,
Director of Novakid Global.
Thanks for Novakid
We prefer online classes with Novakid over face-to-face courses due to their flexibility.
Teachers are subject matter experts.
Thanks to our teacher's patience and kindness, my son loves learning English.
We have been choosing Novakid, and now his communication with the sentences he has formed is even further than we expected.
The content is enjoyable
7.made mistake with purchase, very difficult to navigate cancellation, still did not manage so ask paypal yo help.
Teachers are mainly Philippines with foreign accent.
Customers service not responsive, i wanted help from Natali but no replay.
After all i could not comment much as we just started, first free lesson got us as it was brilliant with Joe fro. South Africa. Still need help to cancel subscription i do not need.
Reply from Novakid2025-01-15
Hello Malgorzata!
Thank you for your feedback.
We’ve already processed the refund for the subscription that was purchased by mistake, as our manager explained to you. Please note that refunds typically take up to 14 days to complete, depending on the payment provider. Rest assured, the process is underway.
Regarding our teachers, we’re proud to have a diverse team from various countries. All our teachers hold either British or American accents to ensure a high-quality English learning experience. If you’d prefer to change your teacher, please let us know, and we’ll be happy to assist you in finding a new match.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Care service—we’re here to help!
Best regards,
Elizabeth R.,
Director of Novakid Global.
The beginner child should take individual lessons first then after a long period of time join the group lessons. It is better that way
Great experience and a good way of teaching children.
So far I liked the Individual lessons more than in speaking practice group lessons because my child interacted more with a teacher who focused on her rather than with group lessons
First, I would like to thank the teacher Natasha Michell; her performance was great. but if the duration of the lesson will be 35 minute it will be better.
We like a lot your lessons full of good info for my 8 years daughter, and a teacher full of good mood and patience, thanks to Grace!
Reply from Novakid2024-12-24
Hello Bodrug Alina!
Thank you for your kind words ☺️
We are happy your daughter likes our lessons. Next time wish to get a higher rating.
Best regards,
Elizabeth R.,
Director of Novakid Global.
There was some issue in net connection we donot know about the problem retry other device and other network.. Finally we lost our lesson!
Reply from Novakid2024-12-18
Hello Asmaa!
We’re sorry to hear about the difficulties you faced during the lesson.
After reviewing the situation, it appears the issue was related to your connection. However, we’ve returned the lesson to your balance, so you can take it again ✅
To ensure future lessons run smoothly, we recommend following our technical requirements:
✔ Refresh the page if you do not see or hear the teacher
✔ Reboot your Wi-Fi router and try to find a spot with a stronger signal
✔ Make sure third-party programs are disabled during the lesson
If the issue persists, we suggest trying a different device or network for a more stable connection.
Thank you for your understanding, and we hope your next experience will be much smoother! 😊
Best regards,
Elizabeth R.,
Director of Novakid Global.
The teachers in Thursday she was with no experience...
Reply from Novakid2024-12-13
Hello Saeed!
Thank you for your feedback.
The teacher you mentioned is your regular teacher, and we noticed you’ve had two more lessons with them since. How did those go?
We’d like to share that this teacher has been working with us for a long time and has received positive feedback from many other parents. However, we understand that everyone has their preferences, and you’re always welcome to choose a different teacher from your personal account—we have over 2,500 teachers to pick from! ✨
If you’d like help finding someone else, our Customer Care Service is happy to assist—just send us a message.
We’re here to ensure your experience is the best it can be!
Best regards,
Elizabeth R.,
Director of Novakid Global.
M
Matthew · 5 reviews · Experienced 2024-11-29 ·
★★★★★
Great experience
We have been taking Novakids online classes for a long time, and my child is still always enthusiastic every time he takes a lesson. Behind that, the Novakid team is very helpful and provides a quick response if there are difficulties in scheduling or if there is an error in the connection. So you don't need to hesitate anymore to register your child at Novakid.
F
Faiz · 1 review · Experienced 2023-11-25 ·
★★★★★
“This app is fantastic for helping kids…
“This app is fantastic for helping kids learn English through fun and interactive conversations! The lessons are engaging and tailored to different age groups, with colorful visuals and activities that keep children entertained. I love how it encourages them to practice speaking confidently. It’s a great tool for both beginners and kids who want to improve their conversational skills. Highly recommended for parents and teachers!”
Thanks to the teacher for his hard work, he allowed Rita to slowly form the list into sentences and led Rita to read it step by step. Mom really feels that Rita has made a lot of progress. Thank you, teacher.
Rita begins to look forward to the arrival of the next class
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