Defensive Driving and Traffic School, Online or Classroom format.
Written by the business, not verified by us.
Is National Traffic Safety Institute legit?
National Traffic Safety Institute (ntsi.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-05.
Material is woefully outdated. Comparing the questions and answers to national government websites, such a National Highway Traffic Safety Administration (NHTSA) and U.S. Department of Transportation, what this company publishes in the material and quizzes is just plain wrong or subjective. Another example is oil changes... its no longer 3k miles, that was from the 1990s, mileage varies based on type of automobile and oil type. It seems the stats are from mid-2010s and not more recent. Anybody other than these people should be responsible for such important content. What a racket and scam.
Reply from National Traffic Safety Institute2024-04-09
Greeting James,
Thank you James for taking the time to leave us this candid review.
We are in the process of of updating all of our curriculum. If you would be so kind as to share the course you took with us so we can review the course and make the necessary changes.
Thank you again James for your candid review. Comments, reviews and honest feed back from customers like you James is what NTSI prides itself on.
Thank you again James! Please stay safe out on the roads!
Company was very attentive and answered all my questions whether through chat or phone. Also when I started my course it was late. I had an issue and it was unlocked the very next day so that I can continue. Very good customer service.
Reply from National Traffic Safety Institute2024-04-09
Hello,
Thank you so much for taking the time leave this great review as well as those five stellar stars!
We are elated to hear of your experience with our customer service team! We realize the backbone of a truly great company is their customer service. We are overjoyed to hear we hit the mark with you!
Thank you for this great review and five stellar stars, welcome to the NTSI family!
good price and they are clear about that if you want audio you need to pay extra. the website works as expected.
Reply from National Traffic Safety Institute2024-04-03
Hello RM,
Thank you for taking the time out of your busy day to leave this fantastic review as well as those five shiny star!
We here at NTSI believe in providing relevant information that is clear as well as easy to understand and navigate.
Thank you again RM for this fantastic review as well as those start. Welcome to the NTSI family RM!
Economicly priced, easy to sign up, convenient access to course material and easy to work through the lessons. The ability to step in and out of the course makes it easy to fit into the busiest of schedules. Highly recommend this course.
Reply from National Traffic Safety Institute2024-03-16
Hello Jeff,
Thank you for taking the time out of your busy day to leave this fantastic review as well as your 5 shiny stars!
We here at NTSI believe in providing relevant content that is both easy to understand and navigate. It seems we have hit the mark with you Jeff.
Thank you again for this fantastic review Jeff, welcome to our NTSI family!
Reply from National Traffic Safety Institute2024-03-03
Hello Gisselle,
Thank you so much for this great review as well a those 5 stellar stars!
Giselle we are so thrilled to hear that you found our course educating, as well as being easy to navigate. These are the goals NTSI strives for and we are happy to hear we hit the mark with you.
Thank you again Gisselle for your great review and welcome to the NTSI family!
Absolutely terrible in every way. Timers are too long for the data presented, wasting time. Graphics are poor and wording of the lessons even worse. A lot of irrelevant information is presented, such as documents required to get a license, something everyone already has prior to enrolling in the course. There is ambiguous information, such as car seats being determined by weight alone, which conflicts with the American Association of Pediatrics guidelines.
In regard to the test, the wording of the questions is so poor I guarantee you will scratch your head. Further, the questions require rote memorization of statistics, which doesn’t help anyone drive better.
NTSI really phoned it in. It’s sad that the jurisdictions purchasing their services are wasting our tax dollars, hopefully they are not under the illusion that anyone is learning anything.
Reply from National Traffic Safety Institute2024-02-29
Hello X AE A twelve 1,
Thank you so much for your review with your personal experience with our course. Unfortunately everything you are commenting on is out of our control.
Regarding the timers, this is a state requirement, which is set to a 6th grade pace and NTSI can do nothing about that. We understand it can be frustrating for faster readers. We are constrained in how graphically we can present the course and the language we can use by state law and regulatory interpretations. We are mandated to include all the information you referenced, the state will not approve the course if we do not adhere to their guidelines. Whether the state takes into the account the AAP guidelines I can't say, but I can confirm that the state approved this course and mandates the information in it.
In regard to the test, we will review the wording of the test questions, but again content of the questions are state mandated, and the language is state approved we have very little flexibility in what we can present. The jurisdictions are the exact entities that specify what content the course must have, the speed it plays at, and the graphical content. The course you took was specifically approved bu the jurisdiction.
Thank you again for sharing your personal experience with NTSI and please stay safe out on the roads!
This is by far the best online traffic safety courses available to the public.
This course has provided me with valuable knowledge in regards to Idaho traffic safety laws and regulations, including details on what data has been collected by NTSI and how it relates to a driver's perception, behavior and road skills. This insight has helped me adapt to circumstances that everyday Americans encounter while driving and make informed decisions when it comes to my own driving behavior, trip/route planning, the penalities for different types of moving violations/convictions, and what safety measures must be done to ensure not only driver and passenger safety, but also the safety of the general public, community infrastructure, and wildlife.
Reply from National Traffic Safety Institute2024-02-28
Greetings Jenn,
Thank you for this fabulous review as well your fantastic 5 stars!
We are so happy to hear of your experience with our course. At NTSI we work hard to bring educational, engaging and excellent courses to our customers and we are thrilled to hear we hit the mark with you!
Thank you again Jenn for this fabulous review and welcome to the NTSI family!
Alone, a lot of things, and a lot of rules a man understand much, but this is like awful to my life and I thankful for this opportunity and being understandable, not the rules and the condition of this world
Reply from National Traffic Safety Institute2024-02-04
Hello Sam,
Thank you for this wonderful review as well as those 5 fantastic stars.
We are thrilled to hear that you have learned a lot by taking this course and will use what you learned to become a safer driver.
Thank you again Sam for this wonderful review and your fantastic stars. Welcome to the NTSI family Sam, please be safe out there on the road!
Reply from National Traffic Safety Institute2024-02-04
Greetings,
Thank you so much for taking time out of your busy day to leave us this great review as well as those 5 stars.
We at NTSI are pleased to see that you enjoyed the course and was easy for you to understand.
Thank you again for your great review and welcome to the NTSI family!
The course was a great source of defensive dring information. I would consider taking this every 4 to 5 years just for a refresher. I would have all young drivers take it high school and part of getting their .license.
Very well done, the read along was very helpful for me. I can't read very well, Thank you
Reply from National Traffic Safety Institute2024-01-21
Hello Dave,
Thank you so much for your rave review as well as your 5 fabulous stars!
Our main goal here at NTSI is truly to create safer drivers. This review assures us that we are succeeding. So, thank you Dave for letting us serve you and for allowing us to provide an excellent experience.
Stay save Dave, welcome to the NTSI family!
The whole course in general, from the instructors to the instruction and the test all easy to understand.
Reply from National Traffic Safety Institute2024-01-21
Greeting Tommy,
Thank you for your fantastic review as well as your 5 glowing stars!
We here at NTSI pride ourselves with bringing courses that are easily accessible, filled with valuable information as well as a format that allows the user to progress at their own pace.
We are thrilled to hear that we have hit the mark with you Steve. Thank you again for your fantastic review as well as those 5 glowing stars!
The course was made of several modules that are seemingly made to slow you down. Each one made me wait 40-60minutes to go onto the next one There is no reason for this I could have read and completed the course in less than half the time. Also, for some reason you can't print your completion certificate when you're done. It says because it needs to be on special paper which is ridiculous. I cannot recommend this course to anyone.
Reply from National Traffic Safety Institute2024-01-07
Hello John,
Thank you for taking the time out of you busy day to leave to leave us your review.
NTSI does understand the timers can be frustrating when taking the course. These are requirements that are set by the State, which is the same for your certificate of completion.
Again John we understand your frustration, we must follow the rules that are set forth by the State.
Thank you again John for your feedback. Please stay safe out there!
It was a very good course to take, and would like to take more courses to help on my driving and maybe for DMV department.
Steve
Reply from National Traffic Safety Institute2024-01-21
Hello Steven,
Thank you for taking time out of you day to leave us this wonderful review and those five shiny stars!
We are so happy to hear that you enjoyed the course and will use what you learned to better improve on your driving.
Thank you again Steve for this wonderful review and welcome to the NTSI family! Stay save out there Steve!
Full of typos and grammatical errors! Not very professional.
I found the content to be very useful though, and the test were fair.
Reply from National Traffic Safety Institute2023-12-08
Greetings Cynthia,
Thank you for taking the time out of your busy day to leave us this wonderful review.
We are thrilled with the feedback that we received from you regarding our course. Your feedback will help us make any necessary improvements to our courses going forward.
NTSI places high value on what out customers say Cynthia and we are so glad that you found our training to be a service to you.
Thank you again Cynthia for your review. Stay safe out there on the roads and welcome to the NTSI family.
NTSI is the best !
All course es easy to comprehension
Clear and graphics - videos
Good job !
Thanks.
Reply from National Traffic Safety Institute2023-12-08
Hello Enrique,
Thank you so much for your awesome review as well as those 5 stars!
We at NTSI work hard to bring courses that are easy to comprehend as well as navigate! We are thrilled to see that we hit the mark with you Enrique!
Thank you again Enrique for this awesome review as well as the 5 shiny stars! Stay safe Enrique, welcome to the NTSI family!
I think this class took way too long. Easy and insightful but it shouldn't take this long to complete this course. Some topics only took a few minutes to read but the holding time was far too long. I would reevaluate the times. It should be cut down to at least 3 hours.
Reply from National Traffic Safety Institute2023-11-30
Greetings Jacqulyn,
Thank you for taking the time out of your busy day to leave us this wonderful feedback.
We are thrilled to hear that you found the course easy and insightful. In regards to the pace of the course NTSI is mandated to have the course lengths that are in place. We do understand it can be frustrating Jacqulyn especially if you are a quick reader or someone who has immediately grasped the content. We do hope that you can understand our position.
Thank you again Jacqulyn for your wonderful feedback and please stay safe out on the roads!
Your staff was professional in handling me and at the same time personal to make me comfortable. NTSI presentative are knowledge is outstanding. Very patient with customer. Additionally, they listen and available when answering my call. I would highly recommend this site. Thank you for this operation and many thanks to your staff. A big 5 stars
Reply from National Traffic Safety Institute2023-11-13
Hello Patsy,
Thank you so much for this beautiful review as well as your 5 shiny stars!
We are so thrilled to hear of your experience with our staff. Here at NTSI Patsy we believe the backbone to a truly great company is customer service. It seems that we have hit the mark with you Patsy.
Thank you again Patsy for this beautiful review and stars. Welcome to the NTSI family Patsy!
Detail oriented and easy access is the greatest of all. I learned important information and glad that I participated the course.
Reply from National Traffic Safety Institute2023-11-02
Hello Tharanga,
Thank you so much for the wonderful review as well as these 5 fantastic stars!
We here at NTSI pride ourselves with providing relevant content, in an informative format that is easy to navigate and understand. We are thrilled to see that we hit the mark with you!
Thank you again Tharanga for the wonderful review and thank you for becoming part of the NTSI safe driver family!
Best and easiest informative learning experience ever!
It couldn't have been easier to get set up and started a couple days later. They were very helpful with answering a question I had before hand and less than 5 hours of effort later, I was done. Not that I plan on getting another ticket, but if I do, I'm comin right back here! Thank you!
Reply from National Traffic Safety Institute2023-10-30
Hello Ken,
Thank you so much for the great review as well as those 5 stunning stars!
We are so pleased to hear of your wonderful experience with NTSI. NTSI does pride itself with bringing easy to navigate curriculum to the market as well as a professional staff to help when you need it.
Thank you again Ken for this great review as well as those stars! Stay safe Ken and welcome to the NTSI family!
Problems with class:
First section asks you to make lifestyle choices without giving you time to make choices.
"The fact is if you drive ten miles at 65 mph instead of 55, you'll get where you are going about two minutes sooner." Only works if you are driving 13 miles.
Incomplete information on passing on the right. Does not state that passing on the right is legal on a road with two or more lanes of traffic moving in each direction.
Statistics are not always up to date. For example, the statistic for pedestrian deaths is 11 years old, half of current rates.
Time required to progress to next section is too long (e.g. Knowing Your Vehicle). I'd rather have more material than to sit there and wait.
Incorrectly worded test questions. "Many people believe that as long as they're not impaired, overtired, or careless, speeding can hurt them."
Mistatement of facts. "Alcohol can be blamed for ..." rather than "Alcohol is associated with ..."
"Actual driver reaction time when operating a motor vehicle on the roadway is 1.5 seconds during daylight hours and 2.5 seconds at night." Per their instruction, driver reaction time is a function of a multitude of factors.
New Information Learned:
Advice on anti-lock breaks.
Although Googled, rules on passing on the right.
Although Googled, new info on tires.
Reply from National Traffic Safety Institute2023-11-02
Hello,
Thank you so much for the taking the time out of your busy day to leave us this wonderful review as well as you 4 stars!
We are thrilled with the feedback that we received from you regarding our course. Your feedback will help us make any necessary improvements to our courses going forward.
Again we like to thank you for the great review! Welcome to the NTSI family and please stay safe!
Pre Licensingcourse
Safe Drivers Academy
Defensive Drivers Institute
IMPROV® Traffic School
TicketSchool.com
I Drive Safely
Afficient Academy
Financial Crime Academy