Nuuds (nuuds.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I had not received my refund from a recent Nuuds return, so I sent them an email. Exceptional customer service! Within minutes I not only received my refund, but a follow up email from Pearl, checking in with me. This does not happen with other retailers!
Reply from Nuuds2026-08-07
Thanks so much for the kind words, Michelle! We’re so glad Pearl could get your refund sorted out so quickly and check in with you. Providing great service is exactly what we aim for, and we really appreciate you taking the time to shout us out!
J
Jenna · 2 reviews · Experienced 2026-08-05 ·
★★★★★
I have always had a great experience…
I have always had a great experience with Nuuds customer service. Aubrey was super helpful & quick to help resolve my issue!
Reply from Nuuds2026-08-07
Thanks so much for the kind words, Jenna! So happy to hear Aubrey got you sorted out so quickly. We really appreciate the feedback and can't wait to see you again!
S
Sarah Bowman · 1 review · Experienced 2026-08-06 ·
★★★★★
I love nuuds all around
I love nuuds all around. Love the founders of the company and what they represent, love their customer service, and definitely love their products. I had an issue recently with a swim set I bought and the customer service team handled it super fast and made sure I was happy, I will continue to purchase from nuuds forever!!
Reply from Nuuds2026-08-07
Thanks so much for the love, Sarah! We're seriously so happy to hear you're a fan of our brand and our pieces. I'm glad our team was able to get that swim set sorted out for you quickly. We truly appreciate your support and can’t wait to have you back!
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Gabi · 1 review · Experienced 2026-08-03 ·
★★★★★
Quick response/helpful
Audrey was very quick with the response and helpful while guiding me through figuring out my returns issues that needed to be resubmitted! Great experience!
Reply from Nuuds2026-08-07
Hey Gabi, thanks so much for the shoutout! We’re so glad Audrey could help you get your return sorted out quickly. Really appreciate you sharing your experience!
H
Hali Burns · 1 review · Experienced 2026-08-03 ·
★★★★★
Quick reply great customer service
Reply from Nuuds2026-08-07
Thank you so much for your kind words, Hali! We are delighted to hear that you had a great experience with our customer service team. We appreciate your support and look forward to serving you again soon!
Super friendly and kind. Didn’t really have much of an issue that needed to be solved but was just letting them know they sent an extra item and wanted them to know. Appreciate that they always respond so fast and kindly!
Reply from Nuuds2026-08-07
Thanks so much for reaching out and for being so honest, Cassidy! We really appreciate you letting us know about the extra item. We’re so glad our team could help you out quickly—that’s always the goal. Thanks for being such a great part of the nuuds community!
A
Alex · 1 review · Experienced 2026-07-31 ·
★★★★★
Customer service was great
Customer service was great! Very quick and helpful responses. The team was very accommodating and understanding! Really appreciate the level of detail and helpfulness! Fast shipping and there is a quick exchange option which is extremely convenient.
Reply from Nuuds2026-08-07
Thank you so much for the wonderful feedback, Alex! We are thrilled to hear that our team provided quick and helpful support and that you enjoyed our fast shipping and easy exchange process. We truly appreciate you taking the time to share your experience with us!
Thanks so much for the kind words, Tiffany! We're so happy to hear you had a great experience with our team. Providing awesome service is what we’re all about, and we really appreciate your support. Can't wait to see you again!
K
Kate · 1 review · Experienced 2026-08-04 ·
★★★★★
Nothing but great experiences!
Nothing but great experience with the Nuuds customer support team! They go out of their way to provide quick responses and helpful solutions. Accidentally paid for 2 nuuds insider accounts and they were able to refund me. Love this company!
Reply from Nuuds2026-08-06
Thanks so much for the feedback, Kate! We're stoked we could get that account issue sorted out for you quickly. We're so happy to have you as part of the nuuds community—thanks for being such an awesome insider!
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Carol G · 1 review · Experienced 2026-08-03 ·
★★★★★
I had an issue with a fraying hem and…
I had an issue with a fraying hem and snag on a resort set. Pearl in customer service was awesome! She quickly responded and resolved the issue. This was the best customer service experience I have had in a long time. Congrats on putting together a great team!
Reply from Nuuds2026-08-06
Thanks so much for the feedback, Carol! We’re so happy to hear that Pearl took such great care of you. We love our team and will definitely make sure she hears your kind words. Thanks for being a fan, and we hope to see you again soon!
Aubrey is the BEST at Customer Service. She has always helped me and been very polite and goes above and beyond. Besides everything else I love about NUUDS.... she is always a pleasure to work with. I feel like we are friends and never have met her in person. Cheers Darylann, Dan and Robert for creating this amazing team.
#lifelongNuudsfan
Reply from Nuuds2026-08-06
Hey Leeann, thanks so much for the shout-out! We’re thrilled to hear Aubrey took such great care of you. We’ll definitely pass your kind words on to her and the rest of the team—so happy to have you as a lifelong nuuds fan!
Excellent customer service as always. Great company to deal with.
Reply from Nuuds2026-08-06
Thank you so much for your kind words, Stacey! We truly appreciate your feedback and are so happy to hear that you continue to have excellent experiences with our team. We look forward to serving you again soon!
Camille was absolutely lovely. Not only was she helpful but extremely reasonable and fair, and solution driven
Reply from Nuuds2026-08-06
Hey Natalie! Thanks so much for the shout-out! We're thrilled to hear Camille took such great care of you. We love that she could help find a solution, and we're so happy to have you as part of the nuuds community!
J
Jordan Reilly · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Return/Exchange help
Needed help with my exchange and Pearl was very helpful and quick!
Reply from Nuuds2026-08-06
Hey Jordan, thanks so much for the shout-out! We're so glad Pearl made your exchange process quick and easy. We really appreciate the feedback and can't wait to see you again soon!
A
Ashley Morgan · 1 review · Experienced 2026-07-30 ·
★★★★★
Replacement Issued Quickly
Aubrey was so helpful in honoring my request and at responding promptly. She got a replacement sent quickly and was super kind in doing so!
Reply from Nuuds2026-08-06
Hi Ashley, thank you so much for the kind words! We’re thrilled to hear that Aubrey was able to assist you with your replacement so quickly and kindly. We truly appreciate your feedback and are so happy to have you as part of the nuuds community!
I had an issue with my order and they handled it so well. Top notch customer service and with quick to respond!
Reply from Nuuds2026-08-06
Hi Marann, thank you so much for the kind words! We’re so happy to hear that our team was able to resolve your order issue quickly and provide you with top-notch service. We truly appreciate your feedback and are thrilled to have you as part of the nuuds community!
K
Kelsea Parks · 1 review · Experienced 2026-07-30 ·
★★★★★
Great response time!
My email was responded to by Aubrey, the fastest ever by a company. The issue was resolved in the first response back as well. I already loved the clothes but now I love the customer service too!
Reply from Nuuds2026-07-31
Thank you so much for your kind words, Kelsea! We are thrilled to hear that Aubrey was able to resolve your issue so quickly. We truly appreciate your support and are so happy to have you as part of the nuuds community!
A
Alicia Young · 1 review · Experienced 2026-07-23 ·
★★★★★
Wrong size
Reached out to Nuuds team regarding an order I placed online. Quickly realized I ordered the wrong size. Alerted the Nuuds team and requested sizing be changed. Got a super quick response and an easy fix to my problem. Nuuds team is always super friendly, resourceful and fast. Feels like Im talking to my besties.
Reply from Nuuds2026-07-31
Thanks for the feedback, Alicia! We’re so happy we could get that sizing issue sorted out for you so quickly. We love keeping things friendly and helpful, so it’s awesome to hear it felt like you were just chatting with your besties! Thanks so much for supporting us—we’re lucky to have you in the nuuds community.
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Ruthie Aman · 1 review · Experienced 2026-07-24 ·
★★★★★
The experience and customer service…
The experience and customer service response was great. I love the clothes, I always order more than I need. I was slightly disappointed in this last order, there was a free gift with purchase. It showed up on my order confirmation but didn’t make it into the bag. But otherwise the swimsuit I bought is great.
Reply from Nuuds2026-07-31
Hi Ruthie, thank you so much for sharing your feedback with us! We’re thrilled to hear you’re loving your new swimsuit and that our team provided you with a great customer service experience. We sincerely apologize that the free gift was missing from your package; we’d love to look into this for you right away. Please reach out to our team directly at [email protected] so we can get that sorted out for you. We truly appreciate your support and are so happy to have you in the nuuds community!
K
Kim · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Love NUUDS
Love NUUDS! Great customer service and fast shipping!
Reply from Nuuds2026-07-31
Thank you so much for the wonderful feedback, Kim! We’re thrilled to hear that you’re loving your nuuds pieces and that our shipping and customer service team hit the mark. We truly appreciate your support and can’t wait to see you again soon!
