Nuuds (nuuds.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Sydney D · 1 review · Experienced 2026-07-20 ·
★★★★★
Amazing service!
Amazing service!
Ordered some thing to the wrong address and instantly reached out in hopes of getting it changed. Unable to do so due to package already shipping out but they were extremely attentive with staying in touch and letting me know that I could reach out to FedEx to potentially change that address with them. They continuously checked in and went along with the process with me. Ultimately my package was lost in Transit and before I even realized it they had emailed me offering to ship out a new item. It’s truly the easiest transaction and customer service experience I have ever received. They went above and beyond and I’m truly thankful and can’t wait to receive my item
Reply from Nuuds2026-07-22
Hey Sydney, thanks so much for sharing your experience! We're so sorry your package went missing, but we're stoked our team could step in and make it right. We always try to stay on top of things, so we're happy we could get that sorted for you. Thanks for being so patient, and we can't wait for your replacement to arrive!
J
Jyll moore · 3 reviews · Experienced 2026-07-19 ·
★★★★★
Great company!
Nuuds customer service is prompt and helpful. Great clothing and great people! Can’t beat that!
Reply from Nuuds2026-07-22
Thanks so much for the shout-out, Jyll! We're so glad you're loving the clothes and that we could help you out. We really appreciate you being part of the nuuds community!
D
Dawn Smith · 1 review · Experienced 2026-07-01 ·
★★★★★
My original order got lost in transit…
My original order got lost in transit which I was super bummed about. I had the pleasure of Aubrey helping me out with my order and options to replace it. Unfortunately what I originally ordered was no longer available so I had to choose something else. With Aubrey’s help I chose another set and it was shipped to me immediately with no issues. Aubrey was really helpful and I was very happy with my experience with the outcome.
Reply from Nuuds2026-07-22
Hey Dawn, thanks for sharing your experience! We’re so sorry your original order went missing, but we're stoked that Aubrey could help you pick out a new set and get it sent your way fast. We're happy you're loving the outcome and glad to have you in the nuuds community!
J
J Lewis · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Fast customer service response
I had a return that I sent back via the process Nuuds requested. They make it easy. I usually get a response on the return and a refund pretty quick. This time I did not- so I reached out to their customer service. Pearl in Customer service responded very fast, they acknowledged my return and promptly had my refund processed. I love buying Nuuds when I can.
Reply from Nuuds2026-07-22
Hi J Lewis, thank you so much for sharing your feedback! We’re so glad to hear that Pearl was able to jump in and get that refund sorted for you right away. We aim to make our returns process as smooth as possible, and we appreciate you letting us know when things don't go quite as planned so we can fix it. Thanks for being such a loyal fan of nuuds—we truly appreciate your support!
E
Emilie · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Nuuds has excellent customer service
Nuuds has excellent customer service. Fast response and no back and forth proving you’re right, they believe their customers. I had a return that tracking never showed, reached out for refund or tracking info and had refund minutes later! Not everything has been a perfect fit but what does fit I LOVE. I swear by the pocket leggings. Hold up great and worth every penny.
Reply from Nuuds2026-07-22
Hey Emilie, thanks so much for the awesome shout-out! We're super happy to hear our team made your return a breeze—we always want to make things as simple as possible for you. We’re also so stoked you're loving the pocket leggings! Thanks for being part of the nuuds community, we really appreciate you!
A
Ashlee · 1 review · Experienced 2026-07-10 ·
★★★★★
love nuuds
Ordered from nuuds several times and have never been disappointed. Simple, easy returns/exchanges, excellent customer service, great clothes. I was missing 1 item from my order and Camille was so responsive and got my missing item sent to me quickly.
Reply from Nuuds2026-07-22
Hey Ashlee, thanks so much for the shout-out! We’re so glad you’re loving the clothes and that we could get that missing item to you so quickly. I’ll definitely let Camille know you appreciated her help. Thanks for being such a great part of the nuuds community!
L
Lizzie · 1 review · Experienced 2026-07-16 ·
★★★★★
A+ customer service & high quality clothing
Super helpful customer service and quick to respond! Very pleased with quality of clothes. They’re the best pajamas around and love the lounge wear!
Reply from Nuuds2026-07-22
Hi Lizzie, thank you so much for the kind words! We’re thrilled to hear that you're loving our pajamas and loungewear, and we’re so glad our team could provide you with a great experience. We truly appreciate your support and are happy to have you in the nuuds community!
A
Alissa · 1 review · Experienced 2026-07-15 ·
★★★★★
Nuuds has the BEST customer service!
Nuuds has the BEST customer service!! One of the items in my order was out of stock and the team (Carl and Pearl) was quickly in touch to make it right. They offered a refund or swap of an item of similar price, in addition to 20% off or a $25 gift card AND free shipping!! Nuuds truly cares about their customers and their communication is also so quick! Not to mention- their clothes are incredible quality and hold up so well!! Love this company!
Reply from Nuuds2026-07-16
Hi Alissa! Thank you so much for your thoughtful review! We’re so grateful for your kind words and continued support. It means so much to hear that our team was able to help make things right and provide a great experience.
We truly appreciate you being part of the nuuds community and are so happy to hear you’re loving your pieces. Thank you again for your support—we’re so thankful to have you with us! 🤎
Aubrey was incredible and so helpful! She responded quickly and was attentive! It was much appreciated! Thank you so much for all you do!
Reply from Nuuds2026-07-16
Hi Brooke! Thank you so much for your kind words! We’re so happy to hear that Aubrey was able to provide a helpful and positive experience.
We truly appreciate you taking the time to share your feedback and are grateful for your support!🤎
J
Jennifer · 4 reviews · Experienced 2026-07-15 ·
★★★★★
Love the Nuuds team and there product
Love the Nuuds team and there product. I can’t live without the nuuds clothes.
Reply from Nuuds2026-07-16
Hi Jennifer! Thank you so much for your sweet review! We’re so grateful for your support and love hearing how much you’re enjoying your nuuds pieces. We truly appreciate you!🤎
M
Margie Poe · 1 review · Experienced 2026-07-14 ·
★★★★★
Excellent customer service
Excellent customer service! The Nuuds team is quick to answer your questions and resolve any issues!! Aubrey went above and beyond in assisting me! Can’t wait until my next Nuuds purchase!
Reply from Nuuds2026-07-16
Hi Margie! Thank you so much for your wonderful review! We’re thrilled to hear that Aubrey was able to provide such a great experience and help resolve your questions.
We truly appreciate your support and can’t wait to have you shop with us again!🤎
M
Mo · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Customer Service
Everyone in their customer service department has been very responsive and helpful. They got back to me very quickly about an issue with a return and handled it promptly. They even gave me a 20% coupon to use for my next order.
Reply from Nuuds2026-07-16
Hi Mo! Thank you so much for sharing your experience! We’re so glad to hear our team was able to assist with your return and make the process as smooth as possible.
We truly appreciate your support and hope you enjoy your next nuuds order.🤎
D
Damaris Anderson · 1 review · Experienced 2026-07-13 ·
★★★★★
Nuuds customer service is outstanding!
Nuuds customer service is outstanding!! Extremely fast with replying and so helpful! It's probably what I like the most about this company along with their pajamas!! Simply the best!!
Reply from Nuuds2026-07-16
Hi Damaris! Thank you so much for your amazing review! We’re so happy to hear that you’ve had such a positive experience with our customer service team.
It means so much to know that our team has been able to help quickly and provide the support you deserve. We’re also thrilled that you’re loving your nuuds pajamas!🤎
H
Heather · 1 review · Experienced 2026-07-13 ·
★★★★★
Customer service is top notch
Customer service is top notch! I placed an order and one of my items went out of stock. I reached out and they found something comparable and immediately shipped it to me. Best customer service I have dealt with!
Reply from Nuuds2026-07-16
Hi Heather! Thank you so much for your kind review! We’re so happy our team was able to quickly help and find a solution for your order.
We truly appreciate your support!🤎
H
Heather · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Love everything about them!
Love everything about them!! Excellent customer service!!
Reply from Nuuds2026-07-16
Hi Heather! Thank you so much for your kind review! We’re so happy to hear you’re loving nuuds and had a great experience with our customer service team.
We truly appreciate your support!🤎
M
Michelle Fox · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Helpful
Aubrey was really helpful with sizing, and she responded quickly to my question. When my item arrived, I did still need to order another size, but she was helpful and quick
Reply from Nuuds2026-07-16
Hi Michelle! hank you so much for your kind review! We’re so glad to hear that Aubrey was able to help with sizing and provide quick, helpful support.
We truly appreciate your feedback and are happy our team could assist you throughout the process. Thank you for choosing nuuds!🤎
H
Hailey Wilson · 1 review · Experienced 2026-07-09 ·
★★★★★
I had an item go out of stock
I had an item go out of stock. Aubrey helped me quickly, getting me the correct item and a discount code to use in the future! They resolved the issue so quick I forgot there was an issue to begin with!
Reply from Nuuds2026-07-16
Hi Hailey! Thank you so much for your kind words! We’re so happy Aubrey was able to help and make the process quick and easy.
We truly appreciate your support🤎
I’ve ordered from Nuuds several times and the pieces are amazing! So comfy, so flattering, so versatile. I reach for the pieces daily. Customer service is a dream- emails quickly received from actual people who are SO helpful and accommodating. Aubrey was wonderful to work with. Great job Nuuds! I will be a frequent customer for sure.
Reply from Nuuds2026-07-16
Hi Kaitlyn! Thank you so much for taking the time to share this! We’re beyond grateful for your continued support and love hearing that your nuuds pieces have become staples in your everyday wardrobe.
We’re also so happy to hear that Aubrey was able to provide such a wonderful experience. Our team truly cares about making every interaction helpful and personal.
Thank you for being part of the nuuds community—we can’t wait to continue being a part of your wardrobe!🤎
G
Giuliana di Croce · 1 review · Experienced 2026-07-13 ·
★★★★★
Best customer service
Best customer service. Truly. Thanks Aubrey!
Reply from Nuuds2026-07-16
Hi Giuliana! Thank you so much for your kind words! We’re thrilled to hear that Aubrey was able to provide such a great experience.
We truly appreciate your support and are grateful to have you as part of the nuuds community!🤎
I ordered something from Nuuds that ended up being out of stock due to an inventory mistake. They(Pearl and Aubrey) immediately reached out and offered a full refund as well as a choice between 20% off or a $25 dollar gift card. The amazing customer service made up for the disappointment of not getting my item.
Reply from Nuuds2026-07-16
Hi Lacey! Thank you so much for your kind review! We’re so glad Pearl and Aubrey were able to help make the situation right and provide a positive experience.
We truly appreciate your understanding and support.🤎
