Nuuds (nuuds.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Everything about Nuuds is top tier. Especially the customer service. I was recently having issues with accessing some store credit I had been refunded when an item I ordered became sold out before my package shipped.
Pearl was able to resolve the issue and help get the items I wanted from the newest drop before they also sold out. Additionally she noticed my previous order had not been processed so she reorded it and now I have all my new nuuds coming and I can't wait!
Reply from Nuuds2026-07-16
Hi Shaista! Thank you so much for your thoughtful review! We’re so glad Pearl was able to step in and help make the process smooth from start to finish.
We truly appreciate your support and are excited for you to receive your new nuuds pieces. 🤎
I received immediate response and they were very helpful.
Reply from Nuuds2026-07-16
Hi Heidi! Thank you so much for your kind review! We’re so glad our team was able to provide quick and helpful support.
We truly appreciate your feedback and support!🤎
I cannot say enough good things about Nuuds! From the incredible quality of their clothing to their outstanding customer service, this has quickly become one of my favorite brands.
I especially want to thank Camille, who was so kind, helpful, and incredibly quick to resolve a shipping issue I experienced. She made the entire process so easy, and the level of care and professionalism she showed was truly exceptional. Customer service like that is hard to find these days, and it made such a positive impression on me.
I also absolutely LOVE the Slinky Ribbed Tee! I have a neurological condition called allodynia, which causes certain fabrics to be extremely painful against my skin. Finding clothing that I can comfortably wear all day is incredibly difficult, but this tee is unbelievably soft. It’s one of the few shirts I can honestly say I could live in day and night.
Beyond the comfort, the quality is outstanding. The fabric feels luxurious, the fit is flattering, and I actually feel confident wearing it. It’s comfortable enough to relax at home in, but cute enough to wear out with friends or on date night. That’s a rare combination!
I absolutely plan to grow my Nuuds collection. It means so much to find a company whose clothing not only looks amazing but also allows someone with a neurological condition like mine to feel comfortable and confident. Nuuds has earned a customer for life!
Reply from Nuuds2026-07-16
Hi Jessica! Thank you so much for sharing such a thoughtful review! We’re incredibly grateful for your kind words and so happy to hear that Camille was able to provide the support you needed.
It means so much to know that your nuuds pieces bring you both comfort and confidence. We truly appreciate your support and are honored to be part of your wardrobe. Thank you for being part of the nuuds community!🤎
M
Maddy R · 1 review · Experienced 2026-07-08 ·
★★★★★
11/10 costumer service
I love nuuds. I’m a first time mom to a one year old, going through a nasty divorce … and these are the only clothes that make me feel pretty. But even better is the costumer service. Aubrey was wonderful and went above and beyond to help me. I truly appreciate this kindness of this staff, I wish more people were like you. We need it. 🩷
Reply from Nuuds2026-07-16
Hi Maddy! Thank you for sharing such a heartfelt review. We’re so grateful to be a small part of your journey and are so happy to hear that your nuuds pieces help you feel comfortable and confident.
We’ll be sure to share your kind words with Aubrey—knowing that she was able to make your experience a little brighter means so much.Thank you for your continued support!🤎
M
Mary Lynn · 3 reviews · Experienced 2026-07-09 ·
★★★★★
Love the pj set
Love the pj set. Light weight, cooling and not oversized. I’m sure I will be back for more!
Reply from Nuuds2026-07-16
Hi Mary! This made our day! We’re so happy you’re loving your PJ set and that the fit, feel, and comfort are exactly what you were looking for. Thank you for choosing nuuds—we can’t wait to see what you pick up next!🤎
N
Naomi Ann Dudrakova · 1 review · Experienced 2026-07-09 ·
★★★★★
Recommend!
I've reached out to customer service a few times over the years and they've always been very helpful and super friendly replying. I've also ordered a few times internationally and shipping to EU went smoothly. To simply put it, NUUDS clothes are among my most worn in my closet.
Reply from Nuuds2026-07-16
Hi Naomi! We’re so grateful you took the time to share this! It means so much to hear that our team has been able to provide helpful and friendly support over the years.
We’re also thrilled that your Nuuds pieces have become some of your most-worn favorites, even internationally. Thank you for your continued support!🤎
S
Sarah · 1 review · Experienced 2026-07-07 ·
★★★★★
Awesome customer service team
Camille was super responsive and helpful the same day as my original email, within a few hours. The customer service was incredibly professional, compassionate, and caring. I truly appreciated everything she and the Nuuds team did to help me. Thank you SO much!
Reply from Nuuds2026-07-16
Hi Sarah! Thank you so much for sharing this thoughtful review! We’re so happy to hear that Camille was able to provide the quick, caring support you needed.
We’ll be sure to share your kind words with her and our team.🤎
Aubrey is so helpful and amazing. What an asset for Nuuds
Reply from Nuuds2026-07-16
Hi Sperry! What a sweet note—thank you! We love hearing that Aubrey made your experience a great one. We’ll make sure she knows how much her help was appreciated.🤎
K
Kendall Person · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Nuuds customer service is 10/10
Nuuds customer service is 10/10. They are so quick to respond and always so nice and helpful. I love the clothes but knowing the support is so good keeps me coming back!
Reply from Nuuds2026-07-16
Hi Kendall! This means so much to us—thank you! We’re thrilled that both your nuuds pieces and your experiences with our team keep bringing you back.
We truly appreciate your support and love being able to help whenever you need us!🤎
E
Erin Douglas · 1 review · Experienced 2026-07-05 ·
★★★★★
Amazing Company!
This company is amazing! Quality products and very reponsive! They have representatives to answer any questions and their customer service is TOP NOTCH! (I had an issue with an item and they immediately sent me another!- Thank you Aubrey!) I will continue to support this business and buy from them!
Reply from Nuuds2026-07-16
Hi Erin! We can’t thank you enough for such a wonderful review! We’re so happy to hear that Aubrey was able to help and make your experience a positive one.
Your support means the world to us, and we’re grateful to have you as part of the nuuds community. We can’t wait to be a part of your next order!🤎
T
Tina · 1 review · Experienced 2026-07-06 ·
★★★★★
Quick response and action
Quick response and action, the customer service process was quick and easy. Looking forward to my future purchases with Nuuds.
Reply from Nuuds2026-07-16
Hi Tina! Thank you for sharing your experience! We’re so glad to hear that our team was able to make the process quick and easy for you.
We truly appreciate your support and are excited to have you back for more nuuds favorites!🤎
L
Lori Droschak · 1 review · Experienced 2026-07-03 ·
★★★★★
The customer service is top notch!
Reply from Nuuds2026-07-16
Hi Lori! We love hearing this—thank you! Providing a great customer experience is so important to us, and we’re grateful for your kind words.🤎
Customer service and clothes 10/10!!! Best basics !
Reply from Nuuds2026-07-16
Hi Marisa! 10/10 is the best compliment! Thank you for the love and for sharing your experience. We’re so happy you’re loving both the quality of our pieces and the support from our team.🤎
M
Megan Lewis · 1 review · Experienced 2026-07-01 ·
★★★★★
I recently had help from Aubrey with…
I recently had help from Aubrey with customer service and she was so helpful and resolved the issue quickly! I’ve dealt with nuuds customer service 2 or 3 times for help with returns or a delayed order and I am always impressed with how helpful and kind they are!
Reply from Nuuds2026-07-16
Hi Megan! Thank you for sharing this with us! We’re so glad to hear that Aubrey was able to help resolve your issue quickly and make your experience a positive one.
It means so much to know that our team has consistently been helpful and kind whenever you’ve needed support. We truly appreciate your continued trust!🤎
First of all, I’m obsessed with this brand’s line. They are paving the way for people to truly feel seen and thought of in every item they make. You can feel the intention that went into their designs when you get dressed. But the clothes don’t actually do the heavy lifting - it’s the people! While I’ve had very few issues when it comes to this brand, the random outreach from Lindsey to offer me 10% off my next order since I haven’t been back in awhile… to Aubrey’s help when I encountered a shipping pricing issue - I know that when I reach out with a question or a concern a human person is going to treat me with responsiveness, kindness, and intentionality. Could not recommend this brand more.
Reply from Nuuds2026-07-03
Thanks so much for the kind words, Mackenzie! We're so happy to hear you feel seen and supported by both our designs and our team. Making every interaction feel personal is our top priority, so hearing that Lindsey and Aubrey took such great care of you really makes our day. We’re so lucky to have you in the nuuds community! 🤎
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Nattys · 2 reviews · Experienced 2026-06-30 ·
★★★★★
Returning and item
I worked with Aubrey when I needed some help with a return. She made everything very simple and answered promptly. She was great!
Reply from Nuuds2026-07-03
Thank you so much for the kind feedback, Nattys! We are thrilled to hear that Aubrey made your return process quick and easy. We strive to provide prompt, helpful support for our community, and we’ll be sure to share your compliments with her. We appreciate you choosing nuuds! 🤎
C
Chelsea Holberg · 1 review · Experienced 2026-06-29 ·
★★★★★
Above and Beyond
Great company with quality products and SUPURB customer service!
Reply from Nuuds2026-07-16
Hi Chelsea! Thank you so much for the wonderful review! We’re thrilled to hear you’re loving the quality of our products and the support from our team.🤎
Nuuds has the best clothes AND the absolute BEST customer service. I was 1 day late on my return due to a very busy family month, and Camille, the customer service rep I spoke with on the chat bot and then via email, was so incredibly kind and accommodating and helped make sure my order was refunded after my return was delivered. I love this company and everything they stand for!
Reply from Nuuds2026-07-03
Thank you so much for the wonderful feedback, Kennedy! We are thrilled to hear that Camille provided such a kind and accommodating experience for you. Making things easy for our community is our top priority, and we’re so glad we could help get that return sorted out. Thank you for being such a loyal fan of our products and everything we stand for—we appreciate you! 🤎
C
Carlin Morgan · 2 reviews · Experienced 2026-07-01 ·
★★★★★
Customer service is extremely helpful
Customer service is extremely helpful! Clothes are amazing quality. I want to order every color when I find something I love!!
Reply from Nuuds2026-07-03
Thank you so much for the wonderful feedback, Carlin! We are thrilled to hear that you’re loving both the quality of our clothes and the support you received from our team. It’s so exciting to hear that you've found pieces you love enough to want in every color—we can’t wait to help you build out your collection! Thank you for being such a valued part of the nuuds community. 🤎
I’ve been a nuuds customer since the beginning. Any time I have had to contact customer service, they’ve always been quick to respond and so helpful. Pearl got me the answer I needed quickly and my exchange was on the way!
Reply from Nuuds2026-07-03
Thank you so much for your long-term support, Haley! We are thrilled to hear that you’ve had such consistently positive experiences with our team since the beginning. It’s wonderful to know that Pearl was able to get your exchange sorted so quickly. We truly appreciate your loyalty and are so glad to have you in the nuuds community! 🤎
