fantastic
really good!!!!!!
About Olotels.com
Data updated- Website
- olotels.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 73% (19/26)
Do you own Olotels.com? Claim this profile for free and start replying to reviews.
About this business
Large selection of hotels worldwide. Accommodation directory with negociated prices
Is Olotels.com legit?
Olotels.com (olotels.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 67% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-11.
What people say
Very good service.
Very good service. No problem. No late. Very good service.
great customer care
I called their customer care department and they were GREAT
great customer care team!!
They helped me with my booking. Change it for me although it had a non-refundable policy.Thank you!
Charged me twice for booking made in error
On the 26th January i tried to book a room for edinburgh, the website kept showing error so i started the process again when it showed error , after these errors i went on to a different site which worked and booked a nice hotel . A few days later i had to call from olotel if i still wanted my two rooms that i had booked using the website , i explained to them it had shown an error on the website and i already had booked a different room , they agreed to offer me a refund for the 2 charges , Still now they are alleging that only one payment went out as one was only a pre authorization payment , i have been told by my bank this morning that both amounts were withdrawn by olotel from my account, I have sent in a bank statement 2 times already showing the charges leaving my account , customer service then told me the other day they couldn't find a email containing it , i have now sent it in a third time, Do not use this website, they are refusing to pay my second refund , stay clear
Reply from Olotels.com2014-04-01
Dear Kyle, Thank you for your reply! Kindly note that one of our agents has already contacted you over the phone in order to discuss the situation described in your post. For any other issues, please do not hesitate to contact us directly! Best regards, Olotels.com team
Effective and responsable
Olotels worked just fine for me, all the information was passed along for me, the hotel even knew that we are on our honeymoon. Would definitely book again!
Reply from Olotels.com2014-04-18
Dear Jahnita, It has been a pleasure to assist you in the booking process with us! Best regards, Olotels.com Team
rapid and efficient
Made the booking, received the voucher and confirmation email immediately, in 24 hours I called the hotel, confirmed everything once again, and now only 3 more days to my dream vacation!
great deal
Very easy to book a room, safe payment method. the price was cheap and i got the voucher immediately.
Issue with payment, quickly resolved
Had an issue with payment which has been very quickly discussed and v. happy with the contact. All in all took about 30 mins from original post to be resolved and helpful on the phone. Fingers crossed the booking itself is all smooth. Thank you! ........... Update, I also just received a confirmation from the hotel for my booking. All in all very happy, thank you.
Reply from Olotels.com2014-03-24
Dear Steer1, We would like to investigate this further! Can you reply with your booking(s) number to help us? We will then contact you directly about this issue in order to provide you with a suitable solution. I remain at your service for any information. Kind regards, Olotels.com Team
Super Experience
Ik had een reservatie gemaakt in het Casa Moderna hotel Miami , een 4 sterren hotel met een mooie beoordeling op de vooraanstaande booking sites . Via Trivago kwam ik terecht bij Olotels.com ,de prijzen waren zeer aanvaardbaar en ik confirmeerde mijn boeking , met vooruitbetaling . Toen we arriveerden in het Casa Moderna bleek dat zij ondanks over mijn mobiel nummer en email adres te beschikken mij niet verwittigd hadden dat de directie beslist had het hotel te sluiten. De customer service van Olotels deed al het mogelijke en beloofde mij tussen te komen in de onderhandelingen met Casa Moderna om de meerprijs welke ik moest betalen voor een reservatie in het Conrad hotel terug te betalen , de vooruitbetaalde bedragen werden mij alvast integraal teruggestort , dus heel correct behandelt ,tot ik vanmorgen deze mail toe kreeg ,waarin mij gemeld word dat Casa moderna spijtig genoeg niet tussenkomt.maar dat zij zelf zullen tussen komen bij mijn volgende boeking met een korting van 10%. Als dit al geen zeer fijne manier is om dit probleem te benaderen dan weet ik niet wat je nog kan verwachten. Een dikke pluim voor het team van Olotels.com voor deze benadering. - Dear Mr........ Thank you for your patience! I would like to take this opportunity to inform you that I have concluded our investigation regarding your hotel booking for Miami. As a hotel reservations website, we confirm accommodation services by the intermediary of our suppliers and, as indicated on our website, the inclusion or offering for sale of any products or services does not constitute any endorsement or recommendation of such products or services by Olotels or its suppliers. Once an issue is brought to our attention, we do our best to act as advocate for our clients by attempting to obtain a refund for 194,66 Eur as difference for the invoice paid at Conrad Hotel. In this case,in spite of our efforts, the hotel Casa Moderna has refused to reduce the cost of your reservation or to offer any other form of compensation, and we have copied you their answer below: "My apologies, we had originally responded to this email. There is no further compensation for this reservation between the Casa Moderna and the Conrad. We had originally advised if the guest decided to confirm the Conrad ,we would not be responsible for the Conrad price difference. The guest had asked for both reservations to be cancelled." Following several unsuccessful attempts to obtain a compensation, we will take it upon ourselves to try and make up for the service received at the hotel by offering a discount of 10% for a future booking made with our Company. Thank you very much for bringing to our attention your feedback regarding this booking. We are always grateful for feedback from our guests, as it allows us to monitor the service we offer and identify issues that need addressing in order to achieve and maintain the standards normally associated with our company. I remain at your service for any further information and I will gladly assist you in any and all questions you may have. Best regards, Celine Noel Customer Satisfaction Team Email: [email protected] Phone: 0044 208 819 79 18 Opening hours: Monday to Friday from 6h00 to 22h00 UK time ; Saturday and Sunday from 10h00 to 18h00 UK time
Reply from Olotels.com2014-03-13
Dear Mr. Vanhie, Thank you for your comments! Don't hesitate to contact us for any further information, as we will remain at your disposal. Best regards, Olotels Team
Excellent.
I had a great, if surprising, experience with Olotels. I was looking to book a last-minute trip to Disneyland, and found prices at a very desirable hotel across the street from Disneyland to be approximately 30% cheaper than I was finding anywhere else for that particular hotel, including other discount travel sites. I was suspicious that it may even be a scam (particularly when my initial payment didn't go through), though I found good reviews here on Trustpilot. I spoke with a few people in customer service about the situation, and they were extremely helpful in resolving the issue. After payment was completed, I called the hotel directly and the confirmed our reservation. We were extremely happy in the end with our hotel, and unlike many other discount website rooms, we even ended up with a great location, near the steps down to breakfast and with a direct view of Disneyland. I would absolutely use them again, and recommend them to others.
Good stay. Nothing about problem.
I found this hotel with olotels and this service is great. I found a good hotel with the best price.
Fast, clear and effective
This has been my first time with Olotels. All worked fine and I'm happy to recommend it for your next booking
Simple, straightforward, quick service
Was initially unsure re booking via online agent, however the service was quick, straightforward and stress free.
Brilliant price. Easy service
All went through smoothly.
Not a Good Experience
Be careful of this site if you wish to claim VAT. The first page says the cost includes VAT but they are NOT VAT registered so you can't claim it back.
Reply from Olotels.com2014-03-07
Dear M Greenhalgh, We thank you for your comments and for the opportunity to constantly improve our services! Kindly note that following the resolution e-mail you were recently sent and considering the processing of your request, we will consider your case closed. Subsequently, an updated feedback from your side would be highly appreciated. Best regards, Olotels.com Team Dear M Greenhalgh, Thank you for your comments!! Kindly note that Olotels.com is registered for V.A.T. in Hong Kong automatically, therefor our VAT status falls under the Hong Kong legislation. As such we are not able to deduct the VAT from the products we are buying from our suppliers. However, should you need an invoice please let us know so we can send it to you. Regards Olotels Team
Lovely and very clean
I found the hotel (holiday inn express Brum)to be clean and very well presented. The rooms were a very good size and I would use again. Didn't get to take full advantage of facilities, I.e the tv and just general chilling as I stayed over after a wedding that went on into the early hours. Breakfast was lovely although if your after a full breakfast of bacon and tomatoes etc chucked in aswell then you will be disappointed, having said that I enjoyed what I had and thought that the breakfast area was spacious and clean. I would recommend to friends and family and would defiantly stay again.
Cheap and reliable
By far the cheapest deal and I had no problems with the booking upon arrival at the hotel
Olotels VERY VERY UNRESPONSIVE - 6 emails still no answer!
Made a booking for March 2014, got a confirmation email and when I rang the hotel I was told the booking was made and then six hours later it was cancelled with no explanation. Hotel could not help me because I booked through Olotels. Made phone calls to Olotels and was promised someone will contact me, 2 days later still waiting. Sent numerous emails, still waiting. Payment has been withdrawn and I have no room. Stressing out, don't know what else to do. Very disappointed.
Reply from Olotels.com2014-02-24
Dear Jenny, Thank you for your comments! Please provide us with your reservation number so we can contact you and provide you with a suitable solution. We remain at your service. Best regards Olotels Team
concerned
I received al call from customer service at olotel this morning, I then changed the Email address at their request to have the confirmation and voucher sent to me . I did receive them BUT THE HOTEL STILL HAS NO RESERVATION AT 24 HOURS POST BOOKING. I WAS ALSO SUPPOSED TO RECEIVE THE REFERENCE / RESERVATION NUMBER THAT THE SERVICE REPRESENATIVE WAS SUPPOSED TO GET FROM THE HOTEL AND SEND TO ME.VIA MY NEW EMAIL ADDRESS THIS HAS NOT HAPPENED.I AM VERY VERY CONCERNED AS TO WHY THE RESERVATION HAS NOT BEEN SENT TO THE HOTEL. The Email issue I had been having was resolved by using another Email . Initially there was a delay in the reservation getting to the hotel, and the reference number to me. This was all resolved at about 48 hours and I am very satisfied with the customer service department working to get this completed.
Reply from Olotels.com2014-02-19
Dear Lucy Andrews, Kindly note that following your message, we have replied internally with the necessary travel documents, on the e-mail address used to make the reservation. We remain at your service for further assistance. Best regards, Olotels.com Team
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