OMI Jewelry is your trusted source for luxury watches and beautiful custom jewelry. Brands include Rolex, AP, Patek, Hublot, Breitling, Cartier and Chanel.
Omi Jewelry (omijewelry.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is genuinely knowledgeable, very patient, and remarkably helpful throughout the entire purchase process. Buyers are also extremely happy with the wonderful product quality, gorgeous packaging, and exceptionally fast, secure delivery methods used. However, some reviewers were not happy with occasional discrepancies, mentioning specific issues like receiving items with different specifications or sizes than what was advertised online. A few people also noted that transactions started a bit rough or that customer communication could occasionally be difficult when trying to reach out.
Auto-generated from all reviews of this business. For reference only.When there are so many choices to make purchases you always wonder if you're making a smart decision. This was my first time using AMI Jewelry. My order was placed and took longer than anticipated. However, the wait was worth it! I LOVE my purchase! During the purchase process I had questions and each and every time I received great service. I will purchase again and recommend anyone making a significant purchase to use OMI.
Beautiful laser chain. Packaged so classy will buy again
The jewelery was beautiful and customer service was amazing!
Recently purchased 2 picture pendants online for my wife and I. Was contacted by sales personnel Rodney for an upgrade for my pendant, for one he thought would be of my liking. Received both pendants via 2 day delivery. My wife absolutely loved her pendant but my pendant was just OK. Reached out to Walter via email in regards for one of my dislike. Speedy response and simple return. Spoke to Rodney again and he made it right this time. Did a one delivery cause I needed it for the weekend and it arrived on time. Was very well pleased and satisfied with the purchase and really appreciate their hard work. Will do future business. 👍👍
The purchase process was simple. The product arrived exactly as described and is incredibly beautiful. It was purchased as a gift and hasn't been given just yet, but I'm ecstatic with how gorgeous it is as the one purchased.
I bought a wonderful time piece from them. The customer service is spot on. The first watch that was delivered was to small in stature, I wanted a bigger one. They swapped it out in no time at all and the second watch was in my possession in no time. The packaging is excellent too. Highly recommend them to anyone considering a fine time piece.
Ordered 3 items from them, great price, great product, shipping was on time will definitely do business with them again in the future
Great service and prices! I will definitely buy again soon.
Thank you OMI Jewelry for coming through for me on such short notice. The Rolex watch delivered for the occasion made it special.
Overall satisfied with my purchase and will be coming back! Chain came in a nice black box thought that was nice as I seen people order a Chain from somewhere else and it just comes in a plastic baggy.
Beautiful piece and was as described. Great shipping and beautiful packaging, was a pleasure to do business and communication with them was great!
OMI - very good retailer and I would purchase from again. Had a bit of a hiccup and that happens sometimes. But OMI stepped up and made things right. And, the Omega watch I received is BEAUTIFUL!!!
Really great jewelers they take pride in there work I can say.
Excellent Customer Service! Thank you Justin for all of your assistance. Speedy Shipping ! Quality Jewlery
Brought 3 items and all exceeded my expectations will continue to do business great service thank you guys
Omi was great to deal with on my recent jewelry purchase. Had a minor shipping issue and the owner took care of everything and made it all right. I would recommend omi to everyone.
The best in the business. My contact there is always prompt and can get me any piece I need same day. Whenever there are issues, he always takes care of it right away
Fast shipping! Great quality! I ordered my husband a rope chain and it was just like the actual picture. He loves it! Thanks Omi Jewelry for making my shopping experience perfect!
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