OMI Jewelry is your trusted source for luxury watches and beautiful custom jewelry. Brands include Rolex, AP, Patek, Hublot, Breitling, Cartier and Chanel.
Omi Jewelry (omijewelry.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is genuinely knowledgeable, very patient, and remarkably helpful throughout the entire purchase process. Buyers are also extremely happy with the wonderful product quality, gorgeous packaging, and exceptionally fast, secure delivery methods used. However, some reviewers were not happy with occasional discrepancies, mentioning specific issues like receiving items with different specifications or sizes than what was advertised online. A few people also noted that transactions started a bit rough or that customer communication could occasionally be difficult when trying to reach out.
Auto-generated from all reviews of this business. For reference only.Purchase a beautiful Rolex diamond bezel pink pearl from omi jewelry for my wife for Christmas. It was amazing. She loved it. It was a little tight and we went to the store to have links put in. The customer service was excellent. I even had them fix my diamond bracelet that I had Purchase and the experience was great. Will definitely Purchase more jewelry or watches from them.
Omi jewelry went over and beyond to ensure that I received my jewelry even after a delay on the piece I ordered. They ended up sending me a more solid piece of jewelry that was better than the one that I ordered.
They are the worst in customer service, and refund . DO NOT BUY AMYTHING FROM THEM
Horrible experience with Omi jewelers . I purchased a ring on Nov 19 2024 , I was then contacted that the ring was not in stock and showed me other options they had available . I did not like them at all and asked for the ring I purchased. Fast forward to today Dec 16 2024 I still don’t have a ring, nor an update ,no tracking information, no eta nor responds to my messages or call.
False advertising company cancelled order after they messed on there price on there website steer clear
I purchased my watch on auction with Walter Hoffman and had a great experience I was able to get my dream watch for a reasonable price with no issues I would recommend omi jewlery to anyone who is looking for luxury watches or jewlery they will make sure to take care of you and all your needs!
The items that I bought were nice and exclusive.
Really love the chain and pendant just took a bit long to get to me but would overall shop again
Easy to shop for online but shipping could be better. Store sound also be better with communication on details on order.
Purchased a watch that couldn't be appraised by Rolex. The watch was delivered with no paperwork, in a fake Rolex box and no receipt!!!
I am writing this review after several attempts to get OMI jewelry to do the right thing. I puchased a Patek Phillipe from them several months ago. When I picked up the watch, it was missing several items such as the OEM leather strap (it had an aftermarket rubber strap), as well as the Patek pusher, both of which were clearly shown in the ad. When I asked about them, they said they were ordered and would come soon. I have been patient over the past few months, occasionally checking in on status, and told to be patient. I was basically told today, that they wont be willing or able to do anything. To get me the items I was promised. Or reimbuse me anything for me to buy on my own. Buyer beware. Dont believe any promises. Once they have your money, they wont honor anything. Tremendous regrets. Will never buy from again
OMI Jewelry has best customer service. Walter was able to accommodate a fast delivery as the necklace I purchased was a wedding gift. The necklace was beautiful. I would recommend OMI Jewelry to all my friends and family. Thank you!
My watch came in a timely manner, was exactly what I wanted!!
Great serviceans wide variety to choose from.
Fire it fits just right beautiful love it
super fast, very responsive, customer service is great, even able to help me expedite shipping to get it here in time for the wife's birthday. Anthony my CS rep was fantastic.
Pendant was beautiful with high quality. My wife loved the ankh pendant.
i Purchase a watch it took a little longer to come then i thought but it was worth the wait the watch is beautiful and i love it I will do business with them again.
Love my Rolex I purchased from OMI. Customer service was helpful in answering questions.
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