Beautiful watch
The watch is gorgeous. The service was excellent. I highly recommend OMI JEWELRY. Thank you Walter.
About Omi Jewelry
Data updated- Website
- omijewelry.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 39 reviews
- Replies to negative
- 7% (1/14)
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About this business
OMI Jewelry is your trusted source for luxury watches and beautiful custom jewelry. Brands include Rolex, AP, Patek, Hublot, Breitling, Cartier and Chanel.
Is Omi Jewelry legit?
Omi Jewelry (omijewelry.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is genuinely knowledgeable, very patient, and remarkably helpful throughout the entire purchase process. Buyers are also extremely happy with the wonderful product quality, gorgeous packaging, and exceptionally fast, secure delivery methods used. However, some reviewers were not happy with occasional discrepancies, mentioning specific issues like receiving items with different specifications or sizes than what was advertised online. A few people also noted that transactions started a bit rough or that customer communication could occasionally be difficult when trying to reach out.
Auto-generated from all reviews of this business. For reference only.What people say
Amazing quality
Amazing quality, great service!! Very please and will definitely buy from again!!!
Nice pice good quality and good prices…
Nice pice good quality and good prices and good at communicating
Great customer service
Great customer service. Definitely recommend 👌
My experience was amazing and I love my…
My experience was amazing and I love my watch
Russell was great
Russell was great ! I’m so picky but he put together the perfect ring . Fiancée loved it ! He went above and beyond to make sure i got the ring when i needed it . If i could give 10 starts i would !
I purchased a customized Rolex from OMI…
I purchased a customized Rolex from OMI Jewlery to celebrate my wife's double masters graduation accomplishment. We couldn't be happier with the product, service, responsiveness and care for details. It is absolutely beautiful, unique and most importantly she loves it . I give my highest recommendation, you will not be disappointed in any way.
Working with Rodney of OMi Jewelry was…
Working with Rodney of OMi Jewelry was a joy. He provided the exact watch I was looking for and the pricing and service were excellent. Would recommend them to anyone looking for luxury watches and jewelry. Thank you Rodney.
The purchase from beginning to end was…
The purchase from beginning to end was great. Even continues to answer questions regarding care of my Rolex. And the best part!! The watch is beautiful with a great price.
They know wat we need
Really good customers service helped me with all the questions I had n wen it came to shipping they were very helpful about it
Great customer service
My picture pendant of my mom is…
My picture pendant of my mom is Excellent!!!
Men’s Diamond Ring
When shopping for a ring I didn’t see my size. I contacted customer service and they were able to customize the ring for me without hesitation. Great customer service. Package was delivered securely by fed ex in a timely manner. I absolutely love the ring!!!
Outstanding experience
Outstanding experience! I had been Rolex shopping for a while and visited many places in the Diamond District, including some of the well-known, social-media-popular shops. Being new to the luxury watch game, I wasn’t sure what to expect. The professionalism and promptness Rodney showed were truly unmatched. Communication was always timely and clear, and I couldn’t be happier with my Rolex. It was sent in pristine, secure condition. The entire transaction was smooth, fast, and extremely professional. I would recommend Rodney to anyone without hesitation.
I had a great experience purchasing a…
I had a great experience purchasing a pre-owned Rolex from OMI Jewelry. The entire process was smooth, transparent, and professional from start to finish. They were knowledgeable, responsive, and made me feel confident in my purchase. I would absolutely recommend OMI Jewelry to anyone looking for a quality timepiece and excellent service.
The Rolex I purchased specifically said…
The Rolex I purchased specifically said it had a ceramic bezel both in the headline of the listing and in the description. I received an aluminum bezel Rolex. The attempt to make it “right” was to try to upsell me on a more expensive watch. False advertising and lackluster customer service. Also, if you want to actually talk to someone on the phone it’s basically impossible. No one answers the phone.
Reply from Omi Jewelry2026-01-14
I’m truly sorry for the disappointment and how this experience felt. That’s not the standard we aim for. To clarify what happened: we were communicating via email and didn’t receive any missed calls or voicemails from your number. That said, if you prefer phone support, I’m happy to arrange a call—just reply with the best number and a time window. On the bezel concern: you’re right to expect that the item matches the listing details. When you let us know the bezel you received wasn’t what you expected, we tried to resolve it quickly and fairly. You mentioned you wanted a specific version/model that is more expensive. The option we offered was not meant to upsell you—it was a goodwill solution to get you the exact model you wanted while avoiding restocking fees, and we offered it at our cost to reduce your out-of-pocket expense. We still want to make this right An exchange into the exact model/version you want under the pricing we already offered. Thanks again for bringing this to our attention, and I hope we can turn this around for you.
I'm so glad I chose Omi for my jewelry…
I'm so glad I chose Omi for my jewelry purchase. They were wonderful to deal with, and when a slight shipping problem occurred, the owner took care of everything personally. I can't recommend Omi highly enough!
Perfect Transaction
I had the best experience dealing with Russel. I purchased a stunning gold and diamond Chai, and the entire process was seamless and enjoyable. Russel demonstrated exceptional professionalism, guiding me through every detail with patience and expertise. His attention to detail and commitment to customer satisfaction truly stood out, making this purchase memorable. I highly recommend Russel to anyone looking for quality products and outstanding service.
I recently worked with Anthony from OMI
I recently worked with Anthony from OMI Jewelers to find the perfect Rolex watch, and I couldn't be happier with the experience! He was knowledgeable, patient, and helped me find exactly what I was looking for. His expertise and excellent customer service made the process seamless and enjoyable. Highly recommend working with Anthony if you're looking for a luxury watch!
I puBought a Rolex Datejust with Diamonds from OMI — Got Disappointing Quality & Service Insteadrchased a Rolex Datejust with…
I purchased a Rolex Datejust with diamond markers from OMI Jewelry, expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled. A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming. What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response. I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue. My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again. , expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled. A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming. What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response. I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue. My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again. Ruben Madrigal -
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