Opticians Asda (opticians.asda.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 31% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the team members are exceptionally welcoming, incredibly patient, and always ready to offer helpful guidance during thorough eye examinations. Many people also appreciate the straightforward purchasing process, noting that the selection available and overall pricing offer great value for money. Some reviewers were not happy with slow service, long waiting times, and frustrating communication delays when trying to collect their finished items. Additionally, a few individuals encountered rude customer service interactions or experienced unexpected product issues, such as poorly fitting lenses and broken frames shortly after purchase.
Auto-generated from all reviews of this business. For reference only.The team were incredibly patient and tried several adjustments to make my glasses comfortable. When they still weren’t quite right, they replaced them free of charge with no fuss at all. Brilliant customer care, friendly staff, and a real commitment to getting things right. Highly recommended!
Pretty grim actually. Got my prescription from Specsavers but didn't like the price of their frames...so hawked my prescription to George Asda opticians. Its been sorrowful. The Burnley staff don't seem to be bothered...everything is an effort. Tried to sell me a demo display frame because that choice of frame was discontinued...and let's not even get onto the time from order....to collection. Don't dismiss your local independent optician. Better service, can price match, quicker.....and a hell of a lot more customer friendly oriented, than a couple of Old Maids in a local George opticians. Lesson to be had from this? Yes....get the best eye test you can...get the prescription if you don't like that care givers price....and shop around.
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