OpusClip (opus.pro) has a 3.5 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 29% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
A
Ayan E. · 1 review · Experienced 2026-07-01 ·
★★★★★
Excellent Support from Mike!
I had an issue with my account and was having a bit of trouble getting it sorted. A support manager named Mike stepped in, took personal ownership of my ticket, and resolved everything seamlessly. Exceptional, polite, and prompt service from him!
Reply from OpusClip2026-07-22
Hi Ayan,
Thank you so much for your 5 star review! We're so glad to hear that we were able to help you.
Thank you for shouting out Mike - he's the best!
If you do come across anything else, let us know. The Team will be more than happy to help.
Enjoy the rest of your week :)
Great service and determination to try and fix my issue on Opus.
As it was a song and not dialogue that I used Opus can not always fix missing words but they sure did try
Reply from OpusClip2026-07-22
Hi there,
Thank you so much for your review! We appreciate it.
If you do have any questions or run into any issues, please let us know and our Support Team will be more than happy to help.
Take care!
O
Oscar Castellanos · 2 reviews · Experienced 2026-07-02 ·
★★★★★
It was an excellent tool while I use…
It was an excellent tool while I use it. The next year I had an autorenewal that I didn't expect, but they help me so fast with the refund.
Reply from OpusClip2026-07-22
Hi there Oscar,
Thank you so so much for your 5 star review! We're so glad to hear that we were able to help you.
We do hope to see you again - take care for now!
C
Carlos Alberto Ortiz de la Peñ · 7 reviews · Experienced 2026-07-02 ·
★★★★★
Garbage, profesional quality "downscalers"
Garbage. They will downscale your video, then sell you the actual definition as an "upscale". Asbolutely useless.
Reply from OpusClip2026-07-02
Hi there Carlos,
Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.
We will have our Team reach out to you directly as soon as possible.
First i really want to thanks ollie and the other admins or those who manage and able to clarify my/our worries,needs and questions. They really have the fastest team to response. I did really like this opusclip. I use it for clipping a video from yt. It was fast and they offer many different plan to help you with your needs. I really hope that i can avail their more advance plans in the future were i dont need to worry the bills🤪. At first i just saw this site in tiktok and yt in every influencer who are clipping videos they really suggest this and i can say that this has a great team who able to server their users, fast and right.!! Salute!!
Reply from OpusClip2026-07-22
Hi there,
Thank you so so much for your 5 star review! We're so glad to hear that we were able to help you.
If you do come across anything else, let us know. Our Team will be more than happy to help!
Have a great rest of your day :)
OpusPro software is outstanding. The only thing I’ve found to top the software is the customer service that I’ve received each time I’ve needed assistance. Mike provided me with rapid attention and resolved my concerns. Excellent and thoughtful.
Reply from OpusClip2026-07-22
Hi Cecilia,
Thank you so much for your 5 star review! We're so glad to hear that we were able to help you.
Thank you for shouting out Mike - he's the best!
If you do come across anything else, let us know. The Team will be more than happy to help.
Enjoy the rest of your week :)
k
kwiat · 1 review · Experienced 2026-06-29 ·
★★★★★
Strong tool for Content Creators
Not the most perfect app, I find I have to do reformatting and editing for each clip but otherwise saves soo much time. I had an issue with credits, and the customer service was very helpful and understanding to find a solution~!
Reply from OpusClip2026-07-22
Hi there,
Thank you so much for your review! We appreciate it.
If you do have any questions or run into any issues, please let us know and our Support Team will be more than happy to help.
Take care!
R
Richard Smith · 1 review · Experienced 2026-06-29 ·
★★★★★
Ollie was amazing
Ollie was amazing! They solved my problem immediately and it felt good to finally have a great experience using a chat help service that was so much better than most experiences I've had in the past with other chat services.
Reply from OpusClip2026-07-22
Hello Richard
Thank you so much for your 5 star review! We're so glad to hear that we were able to help you.
Thank you for shouting out Ollie - they're the best!
If you do come across anything else, let us know. The Team will be more than happy to help.
Have a great rest of your day :)
A
Anissa · 2 reviews · Experienced 2026-06-30 ·
★★★★★
Excellent problem solvers on an issue…
Excellent problem solvers on an issue that was my error in opening and paying for 2 accounts by accident . They fixed it immediately and refunded me the money.
Reply from OpusClip2026-07-22
Hi Anissa,
Thank you so so much for your 5 star review! We're so glad to hear that we were able to help you.
If you do come across anything else, let us know. Our Team will be more than happy to help!
Have a great rest of your day :)
Y
You Want It, You Got It · 1 review · Experienced 2026-06-30 ·
★★★★★
Mike & Ollie from Opus customer…
Mike & Ollie from Opus customer service was top notch.
Reply from OpusClip2026-07-22
Hello!,
Thank you so much for your 5 star review! We're so glad to hear that we were able to help you.
Thank you for shouting out Mike and Ollie - they're the best!
If you do come across anything else, let us know. The Team will be more than happy to help.
Have a great rest of your day :)
R
Reiner Markus Jud · 1 review · Experienced 2026-06-26 ·
★★★★★
Outstanding and friendly support from Mike!
I had to migrate my account, projects, and remaining credits to a new email address, and Mike from the support team handled it perfectly. He was incredibly fast, competent, and professional. Beyond his expertise, I deeply appreciated his friendly and personal communication style, which made the whole process smooth and stress-free. Exceptional customer service – thank you, Mike!
Reply from OpusClip2026-06-29
Hello Reiner
Thank you so much for your 5 star review - we really appreciate it :)
Thank you for recognizing Mike - he's the best! Should you ever have any issues or questions, him and the team will be more than happy to assist.
Enjoy your week ahead!
I am a paid OpusClip user, and my experience with their support has become unacceptable.
Since June 22, 2026, my support conversation has been stuck after Ollie, the AI assistant, said I would be transferred to a human teammate. No human has answered.
Even worse: the dashboard support widget does not allow me to open a new message or a new ticket. I tested it in a normal browser session and in private browsing while logged in. Same result: I am stuck in the old conversation and cannot access human support.
I also contacted OpusClip by direct email and through the Business / Sales channel. Several hours later, I still have no human response.
This is not just “slow support”. This looks like a broken support system where paying customers are trapped behind a bot with no escalation actually happening.
If OpusClip is still a serious business, they should urgently fix this. A company that cannot provide working support to paying users, and whose sales channel also stays silent, gives the impression of a business failing internally.
Account affected: josick...xtrema.fr
I am not asking for anything exceptional: I need a human agent to reset or close the stuck support conversation and restore my ability to contact support normally.
Reply from OpusClip2026-06-25
Hi there Josick,
Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.
We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.
A
Andreea · 8 reviews · Experienced 2026-06-23 ·
★★★★★
the best 29 euros invested so far
i was telling my fried the other day that finding this tool felt like a break from God. - ok, Andreea, i have seen you are struggling. take this tool to get more time to leave and have a successful business.
i gave it a 3 hour workshop and it have me back 46 reels - correct subtitles, significant cuts, atractive template. in 10 minute.
for me t's a miracle.
the best 29 euros invested so far.
Reply from OpusClip2026-06-24
Hi there Andrea,
Thank you so much for your 5 star review - we really appreciate it :)
We love hearing that OpusClip is working so well for you! Thank you for choosing us to be a part of your content creation journey.
Have a great day today!
guys honestly , am talking hard truth , this app is a savior, much of app asking you to pay even before you use the product , this one allow you to try it first .. if you small creator and not monetized yet .. this is your tools
check channel : The news papper .. see it by your self/ real testimony
Reply from OpusClip2026-06-22
Hi there,
Thank you so much for your 5 star review - we really appreciate it :)
We love to hear how easy to use OpusClip has been for you. Stay tuned for the latest updates and features to OpusClip coming in 2026!
Enjoy your week ahead :)
k
kind kind · 3 reviews · Experienced 2026-06-21 ·
★★★★★
Headline
Headline: Complete scam. Paid €25 for 1 minute of absolute garbage.Review: "I am extremely disappointed with Opus AI. I bought a subscription for about €25, but the service is a joke. The AI generated a chaotic, poor-quality 1-minute video that is completely unusable. Their marketing is deeply misleading. This company just takes your money and delivers a zero-value product. I want a full refund. Do not trust them!"
Reply from OpusClip2026-06-22
Hi there,
Thank you for your review and we're sorry to hear about your negative experience with Agent Opus.
We did want to clarify that Agent Opus and OpusClip are two separate products. This review page is solely for OpusClip, so we want to make sure your feedback reaches the right team and page.
It would be greatly appreciated if you moved the review to https://www.trustpilot.com/review/agent.opus.pro/home.
Thank you
Good website, beginner friendly. Easy interface and very practical. Special mention to customer support. They are pretty quick in resolving your query.
Reply from OpusClip2026-06-22
Hi there,
Thank you so much for your 5 star review - we really appreciate it :)
Thank you for recognizing our Support Team! Should you ever have any issues or questions, the team will be more than happy to assist.
Have a great week ahead :)
c
customer · 1 review · Experienced 2026-06-18 ·
★★★★★
Completely intuitive service
Completely intuitive service, super attentive staff
Reply from OpusClip2026-06-18
Hi there,
Thank you so much for your 5 star review - we really appreciate it :)
Thank you for recognizing our Support Team! Should you ever have any issues or questions, the team will be more than happy to assist.
Enjoy your weekend ahead :)
M
Michael · 11 reviews · Experienced 2026-06-14 ·
★★★★★
Worked well a month ago — recent changes broke the core feature
I used Agent Opus to produce faceless short-form videos and it worked genuinely well about three weeks ago. After the changes rolled out in early June, the output quality collapsed for me.
Specific problems, all new:
- The generation ignores explicit prompts. I asked it to remove an element and it returned the identical shot. 3 times. I asked for one visual style (the preset I'd committed to) and it rendered a completely different art style instead.
- When a keyframe came out in the wrong style, regenerating could not fix it. The app eventually told me changing the overall visual style isn't supported — so a single off-style frame is unfixable inside the tool.
- The engine invented on-screen title words that were never in my script, and front-loaded a reveal that was supposed to land at the end.
- Regenerating produced the same broken result while consuming attempts.
None of this happened on the version I used a few weeks earlier, with the same kind of inputs. A working pipeline became unreliable after a backend change.
I'd caution anyone building a repeatable workflow on this to test thoroughly before committing — the tool you sign up for may not be the one you're using a month later. Cancelled my subscription immediately.
Reply from OpusClip2026-06-15
Hi there Michael,
Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.
We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.
A
Abe Trinity · 1 review · Experienced 2026-06-13 ·
★★★★★
My experience has been horrible
My experience has been horrible. When I first got it there were so many bugs and issues they acknowledged and restored credits which led me to believe they were a great company till after the 120 days and they showed their true colors. Difficult to work with because they thought there couldnt be a refund but my bank has been great. Dishonest people Dont trust them
Reply from OpusClip2026-06-15
Hi there,
Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.
We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.
I am not a techy person at all and have been blown away by how easy Opus Clip has been to use, and when I had a question, the support was right on it! Excited to keep creating!
Reply from OpusClip2026-06-15
Hi there Adrienne,
Thank you so much for your 5 star review - we really appreciate it :)
We love to hear how easy to use OpusClip has been for you. Stay tuned for the latest updates and features to OpusClip coming in 2026!
Thank you for recognizing our Support Team! Should you ever have any issues or questions, him and the team will be more than happy to assist.
Enjoy your week ahead :)
