Everyone was so helpful
Everyone was so helpful! Thank you again!
About OpusClip
Data updated- Website
- opus.pro
- Category
- Media & Publishing
- Location
- United States · Palo Alto
- Status
- Unclaimed
- Last 12 months
- 68 reviews
- Replies to negative
- 96% (22/23)
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Is OpusClip legit?
OpusClip (opus.pro) has a 3.5 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 29% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
"Max Plan": no response for days.
I use Agent Opus for my business and am generally happy with the product, which is why I regret having to write this review. I have a Max plan, which explicitly includes priority support. I reported two separate technical issues: one involving videos that stopped rendering, and another regarding the AI UGC video mode, where the selected avatar did not appear correctly in the final result—costing me over 250 credits across two failed generations. For both cases, I provided precise details via both in-app tickets and email. I was told I would receive an update. Since then—for over two days now—there has been complete silence, despite several polite follow-ups on my part. The gap between what the Max plan promises and what I actually received is too wide not to highlight publicly.
Reply from OpusClip2026-08-03
Hi there Riccardo, Thank you for your review and feedback. It sounds like you're referring to Agent Opus. We did want to clarify that Agent Opus and OpusClip are two separate products. This review page is solely for OpusClip, so we want to make sure your feedback reaches the right team and page. It would be greatly appreciated if you moved the review to https://www.trustpilot.com/review/agent.opus.pro/home. Thank you!
Definitely the worst customer service
Definitely the worst customer service. I wrote to them by email about wanting to cancel my subscription because they automatically charged me and since I didn't use their services I asked for a refund of the last subscription, but there was only minimal communication from them at the beginning and since then they haven't heard from me or responded to my emails.
Reply from OpusClip2026-08-03
Hi there Tobias, Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right. We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.
perfect customer service with refund…
perfect customer service with refund option avaible
irresponsibility
Subject: Urgent: Unauthorized Charge after Immediate Cancellation – Request for Full RefundTo Whom It May Concern,I am writing to formally request a immediate cancellation and full refund for an automatic renewal charge on my credit card.The subscription was automatically renewed without my active consent. I cancelled the subscription exactly 15 minutes after the renewal occurred. I have not used any of your services during this period.Despite my immediate cancellation, the charge has not been reversed on my credit card. Your customer service has been extremely slow, and I am still waiting for a proper response.Since the cancellation was done instantly and no services were used, I am legally entitled to a full refund. Please process the chargeback to my credit card immediately.I expect a swift resolution and confirmation of my refund. A conta é o email de cadastro. Nayara Côrtes de Lemos
Reply from OpusClip2026-07-29
Hi there Nayara, Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right. We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.
Daniel with Opus has been very helpful…
Daniel with Opus has been very helpful with any issues I have experienced while utilizing their services. No complaints here!
Amazing experience
Really efficient tool! And customer is perfect. I recommend it!
Reply from OpusClip2026-07-22
Hi there Nicolas, Thank you so so much for your 5 star review! We're so glad to hear that we were able to help you. If you do come across anything else, let us know. Have a great rest of your day :)
OpusClip is pretty good
OpusClip is pretty good - but they have reduced how far my credits go - it’s now close only processing 1 video without doubling my cost. They have made quite a few improvements but the cost has been become too expensive!! Thank you Jim
Reply from OpusClip2026-07-29
Hi there James, Thank you for your review and feedback. It sounds like you're referring to Agent Opus. We did want to clarify that Agent Opus and OpusClip are two separate products. This review page is solely for OpusClip, so we want to make sure your feedback reaches the right team and page. It would be greatly appreciated if you moved the review to https://www.trustpilot.com/review/agent.opus.pro/home. Thank you!
Very friendly and fair customer support…
Very friendly and fair customer support service!!!
custome service
Customer service
Reply from OpusClip2026-07-22
Hi there, Thank you so so much for your 5 star review! We're so glad to hear you enjoyed our customer service If you do come across anything else, let us know. Our Team is ready to help! Have a great rest of your day :)
Solid tool, support saved my team big time
Accidentally double-billed my agency card when trying to set up two workspace profiles for our summer UGC campaigns. Honestly expected a massive headache, but a support manager named Mike stepped in and sorted the refund instantly. The rendering layout can lag a bit when previewing heavy B-roll tracks over bad Philly coffee shop Wi-Fi, to be fair. But the actual AI clip-cutting saves us way too much manual editing time to complain.
Reply from OpusClip2026-07-22
Hi there Ashley, Thank you so much for your 5 star review! We're so glad to hear that we were able to help you. Thank you for shouting out Mike - he's the best! If you do come across anything else, let us know. The Team will be more than happy to help. Enjoy the rest of your week :)
Mike from customer support went above…
Mike from customer support went above and beyond! He refunded my credits for a video that was stuck in que and then he was able to resolve the technical issue and push the video through. Just an amazing effort! I don’t reach out to customer support often but when I do the level of help is top tier.
Reply from OpusClip2026-07-22
Hi there Tyrone, Thank you so much for your 5 star review! We're so glad to hear that we were able to help you. Thank you for shouting out Mike - he's the best! If you do come across anything else, let us know. Enjoy the rest of your week :)
I started my #shorts YouTube channel…
I started my #shorts YouTube channel about 3 months ago. OpusClip is so easy to use and it just keeps getting better and better. Best money I have spent on building my coaching business. I share shorts on YT and also on FB. My FB reels have worked a treat to increase my followers. I get new followers just about every day. I am moving over to IG next few days. Today was eopic for me as I uploaded B-Roll and a split screen feature has been added - what a brilliant surprise. Totally motivated. Thank you OpusClip team. So GOOD!
Reply from OpusClip2026-07-22
Hi there, Thank you so so much for your 5 star review! We're so glad to hear that we were able to help you in your content creation journey :) Stay tuned for the latest and greatest coming to OpusClip!
opus clip you are the best you helped…
opus clip you are the best you helped me trough out my youtube jouynry thxxxxx
Reply from OpusClip2026-07-22
Hi there, Thank you so so much for your 5 star review! We're so glad to hear that we were able to help you. If you do come across anything else, let us know. Have a great rest of your day :)
I paid for the PRO version but it was…
I paid for the PRO version but it was never credited. This is my fourth week waiting for a response from Opus to find out if and when they are going to credit my account, but received absolutely no response. DO NOT get involved with them. Their customer service is horrible and I fear I may never even receive a refund.
Reply from OpusClip2026-07-15
Hi there Carlos, Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right. We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.
I started with the free trial and I…
I started with the free trial and I produced 2 short videos and was excited to make more. But when I purchased the pro plan for $42 Canadian per month. I went to produce my first short video and it said I was out of credits. I made more videos on the free trial. So I reached out to support asking for a refund. They seemed like they wanted to help but I haven't heard back from them. And I can't use the message function on the system anymore as it seems to be turned off for me now.
Not worth it!
My handed in projects were deleted after me not continuing my pro feature - then a service member reunlocks the projects for 7 days (instead of 20 more days). I edit the projects and I am not able to post them... because i edited them - this time customer service did not give me anything back and even left me on read - do yourself a favour and learn to cut clips yourself instead of this crappy ai: quality over quantity
Reply from OpusClip2026-07-14
Hi there Leopold, Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right. We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.
Received no email for renewal and they…
Received no email for renewal and they deleted all my projects! Which SaaS service ever does this? I lost all my projects because the renewal was not automatic and 1 month after I log in and everything is lost..... Will never trust Opus ever again. I've spent so much time building on a tool and would now have to start from scratch.
Reply from OpusClip2026-07-10
Hi there Vincent, Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right. We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.
Excellent customer service
Excellent customer service. Definitely cares about customer experience! Highly recommended.
Reply from OpusClip2026-07-22
Hi there Catherine, Thank you so so much for your 5 star review! We're so glad to hear that we were able to help you. If you do come across anything else, let us know. Our Team will be more than happy to help! Have a great rest of your day :)
Support is non existing!
Still waiting for a response to my green screen problem 5 hours later today! Insane you pay for pro, that doesn't do anything better for you! Let's see how long this takes to fix! Definitely not using this after this month, heard captions is a much better program. As of 7/7/26 10:30 pst, the next day, still nothing from them! You’re gonna respond to this review, but you’re still not gonna give me the help that I need. Astounding! 7/15/26 *** Update, yet another issue! Now having problems with simply editing a uploaded clip. and again as usual no help right away. I appreciate the added credits and current month free but whats the point if I cant even use the system smh. I see the newest reviews with alot of issues recently and no help from support. I just dont get how you guys are selling stuff with not enough people from support to help customers. Mind blowing!
Reply from OpusClip2026-07-07
Hi there Peter, Thank you for your review. We're updating this comment since a Team Member reached out to assist you as soon as possible with your project issue.