Orchard (orchard.com) has a 3.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
The experience with orchard was excellent from day 1 and right through to the finish. We were able to accomplish everything we had hoped to do with the outstanding guidance from our orchard team.
Besides under offer, lowball, rip off. Let’s talk emails. I used (hide email, by Apple) and they loaded my inbox in 12 hrs. 30 email that were unwanted. Let’s talk phone calls. 6 the first 3 hrs. Told them no, and it continued. Then daily emails between 3-6. Before i shut the email down. Then I started getting calls from home improvement companies. So all in all. They are untrustworthy and unethical.
The retailer was great. Kept us updated with everything going on
Chris was amazing and very helpful with all my questions. He was a 5. Only disappointment was the final number on the sale.
Marissa was very helpful. She listened to our needs & did everything in her power to make it happen for us.
I was excited to work with Orchard based on what I had heard, but my experience has been disappointing. There was miscommunication regarding my appointment, which immediately made the process feel disorganized. I had spoke with Ashley Eggleston who scheduled my initial appointment, yet no one showed. What has been even more frustrating is the lack of communication afterward. My phone calls have gone unanswered, yet I received a text stating they couldn't help me without any explanation as to why. As a potential customer, I expected better communication, transparency, and professionalism. Even if Orchard wasn't able to assist me, I would have appreciated a simple explanation instead of being left wondering what happened. Hopefully they improve their customer service and communication so future customers have a better experience.
I have a great real estate agent. He guided me through everything. I couldn’t have done it without him. It’s been years since I have sold anything large like a home. If I ever need assistance in home buying or sales, he would be who I would call. If anyone I know are looking for an agent, I would be happy to refer him. THANK YOU SOOOO MUCH TOBIOUS DICKENS!!!!
This transaction marks our ninth real estate experience, and it was, by a wide margin, the most disorganized, frustrating, and adversarial process we have ever navigated. Not to mention being added to an unrelated property transaction email chain that we can only assume violated some privacy rules. If we have been added to that, how do we know our privacy wasn’t violated and information sent to another party? 1. Administrative Failure and Severe Process Redundancy Your reliance on four disconnected software platforms (DocuSign, Jointly, Qualia, and SnapDocs) represents a massive operational inefficiency. We were repeatedly forced to input identical information, including HOA contact information and property surveys, multiple times across these various systems. Furthermore, we were subjected irrelevant questionnaires unrelated to our deal, much of which also required duplicate data entry. 2. Disorganized Communication and Lack of Account Ownership Internal communication among our four assigned contacts was utterly chaotic. Rather than managing the transaction seamlessly, the team flooded us with overlapping, repetitive requests and frequently issued flatly contradictory information. For the first time in our history, we did not receive the wire on the scheduled closing date, a direct result of severe administrative oversights by the Title company. The Seller Disclosure was not provided until we prompted it the day before closing. Despite Orchard having the official HOA Resale Certificate, which explicitly confirmed this amount as a credit in two separate locations (Line D and Line K), Title failed to correct the document. Furthermore, we were expected to sign an inaccurate Seller Disclosure under the assurance that we could "use this email as evidence." We will not, under any circumstances, sign official legal documents containing known falsehoods. The agreement was only signed once the addition of the holdback agreement was added.
Misty and Bryan were on top. Answering all of questions, making this transition as transparent as possible. If you have never sold a home before, they are the team you want behind you. Kudos to Misty and Bryan, for a job well done.
Quick transaction. No showings. Multiple options to sell home. Closing was about 15-20 minutes. Although I went with my personal bank, their mortgage officer would have been an easy first choice as she was on top of all funding scenarios. Agent, Shavonne, who sold my home explained everything. The fees were a little steep, but probably around the industry standard. Would use them again.
Well organized. All options reviewed and explained. Outcome was quick and easy! Great experience!
RUN, Do not Use. I ended up doing all the reseeach and work getting into a new house with my money and no help with their realtor who recived a nice 10k check for nothing. When selling my old home, I was asked to sign a contract for the up front equity money to do some home repairs and then put on market. I questioned a clause in the contract and I was treated like i was too stupid to understand a contract and they used the company all the time with no issues. Well, I was correct in my original reading of the contract and ended up loosing the house as i could not meet the contract terms. Orchard Realtor response was : Sorry, My bad, you were correct. Will Never Reccommed.
Kristin and team made this an easy and painless process.
We contacted Orchard about possibly buying our home. They gave us a preliminary estimate. Then they scheduled a time for one of their agents to come and meet with us. We no longer live in that home, so we drove 45 minutes back there for our meeting. But the Orchard representative never showed. We called them multiple times and left two voice messages asking to reschedule. No one ever returned our call or apologized for making us drive 45 minutes out of our way for a meeting that they never came to. We gave up and called a different real estate company. There was no excuse for Orchard to treat us that way.
Stay as far away from this company as possible. These real estate agents are shady and will lose you money. I put an asking-price offer on a house being sold through Orchard only to receive a counteroffer of $20,000 over their own asking, which is unheard of. Aaron Kellerbauer, the Orchard agent, obviously had no idea what he was doing, since the house ended up sitting on the market for over a month after I turned the counteroffer down only to eventually sell for $25,000 LESS than their original asking (and my original offer)! There is no reason to use this company when there are so many legitimate businesses out there.
I had a very disappointing experience working with this realtor. Throughout the process, communication was poor, and it often felt like my questions and concerns were an inconvenience rather than a normal part of selling a home. When I asked for clarification about how parts of the process worked, instead of taking the time to explain or address my concerns, I was told that if I didn't like it, I could go somewhere else. I found that response to be rude and unprofessional, especially during what is already a stressful process. I also experienced slow responses and a lack of communication, which left me feeling unsupported and unsure of what was happening. I expected my realtor to be available to answer questions, provide guidance, and treat me with respect. I hope this feedback encourages better communication and customer service for future clients.
Excellent process and a staff of dedicated professionals.
Currently stuck with them. Lauri Wolfe in Dallas is horrific. Dishonest, misleading, and sloppy. Title company is even worse. Decent loan officers. Got Lauri replaced with a phenomenal listing agent. Overall seriously disappointing experience. Would NEVER recommend
The process while stressful, was managed well.
Knowledge, personality, willingness to accomplish goals benefiting the client
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