Branch Insurance (ourbranch.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 88% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 62% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
Alexandria was very helpful in answering all of my questions. she went over the details of the policies thoroughly and confirmed that I understood everything before moving forward. It was a pleasure to speak with her.
Thanks, Audrey! We’re so glad to hear about your experience with Alexandria and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
I am an insurance agent. This is the most disorganized insurance carrier I have ever worked with over my last 20 years. They are terrible on customer support and service. This is the exact reason why online shoppers get such bad service but good rates. If you want cheap they might be a good fit but don't expect any level of normal service from this insurance company. Low premiums equal horrific insurance coverage. Less is definiltey NOT more
We’re sorry to hear about your experience, Eric. There’s no excuse for less-than-amazing service and we’d be grateful to know more about the situation so we can help. We were unable to locate which agency you are affiliated with based on the information provided. Could you please email us at [email protected] so we can learn more? Thanks for giving us the opportunity to help.
I had multiple policy's with this joke of a company. My premiums were pretty cheap when I 1st signed up with them. Within a year my premiums jumped about $5,200 between home and auto with NO CLAIMS made. Last year we had a hail storm that hit our home so I made a claim. The estimate was about 48k and they only paid 20k. Their response was that I only had til January 9th to get it done... ITS WINTER. Nobody was going to do the work and 2nd even if someone did do it, the shingles adhesive properties wouldn't stick in such cold weather. I think this joke of a company will be out if business soon. BEWARE
We’re so sorry to hear about your experience, Sam. There’s no excuse for less-than-amazing service and we’d be grateful to know more about the situation so we can help. We were unable to locate a Branch policy with the information provided. Could you please email us at [email protected] with your policy information so we can learn more? Thanks for giving us the opportunity to help!
Poor service from this company; dispose of them as swiftly as possible. They removed a co-buyer from our policy without notice, then cancelled the policy because the co-buyer supposedly wasn't on the mortgage documents. When we offered to present the mortgage documents that include both co-buyers' names, they claimed to have conducted an exterior inspection and concluded that the co-buyer didn't reside at the house. After much back and forth, they incorrectly apologized for the co-buyer's death—who is very much alive. It seems they were scrambling to find a reason to cancel the policy for some reason. (Note that we have never filed a claim). Next, they issued the refund check to the co-buyer whom they had declared deceased. This is a backwards company with very poor service and communication. Choose this company only if you enjoy frustration; otherwise, seek out a reputable provider.
CB, we're sorry to hear about your frustration. We looked into your policy and see that you joined Branch using an independent agent. We've communicated your experience to your independent agent and asked that they contact you regarding your concerns. Thank you for giving us the opportunity to help.
Kelly was simply phenomenal in finding me the best coverage and price it was a pleasure to speak with her, and she made the process painless I cannot thank Kelly enough for the great experience and know amount of words will describe my satisfaction
Thanks, Zachary! We’re so glad to hear about your experience with Kelly and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
Hi Josue, thanks so much for your review! We’re so glad to hear you had a good experience with Vanna, and we’re glad to have you in the Branch community.
Kelly got us an amazing bundle rate very thorough and efficient!!
Thanks for taking the time to leave this review, Tekleab! We’re so glad you’ve had a great experience with Kelly and were able to save some money. Welcome to the Branch community.
How fast a new and better policy was found. Pleasant, friendly and efficient..
Hi Terry, thanks so much for your review! We’re so glad to hear you had a good experience, and we’re glad to have you in the Branch community.
Alexandria was knowledgeable, articulate and helpful.
Thanks, Sheldon! We're so glad to hear about your experience with Alexandria and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
She was very helpful, patience and answered all of my questions
Thanks for the positive review, Gregory. Welcome to the Branch community!
Alexandria is an excellent agent for your company explains everything in great detail honest always got back to me soon as possible I really appreciate her efforts
Hi Joy, thanks so much for your review! We’re so glad to hear you had a good experience with Alexandria, and we’re so glad to have you in the Branch community.
Teri was extremely helpful, very friendly, and extremely knowledgeable! She made an extremely nervous and anxious individual feel as if he was speaking to an old friend. Thank her for me please.
Thanks, Steve! We're so glad to hear about your experience with Teri and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
Paige Wilson is our new insurance agent and we couldn’t be happier! Paige was on top of every question I had and made us very comfortable with our move from our previous insurance company (I had many questions)! Her communication was spot on and was able to explain things in an understandable way. Paige was able to find us insurance that matched our previous coverage and saved us money as well! Communication is very important to us, which is why I am sure this transition was a great move for us!
I love Cody. He is an excellent agent. He gets the job done quickly. Their product is very competitive in the marketplace. I highly recommend.
Alexandria was friendly and efficient. She expertly found me condo insurance in spite of obstacles. She was communicative throughout the process. 100% recommend!
We appreciate hearing about your experience, Leigh. We created Branch to make insurance simpler. Thank you for being part of the community!
Good very informant
Talking and working with Mariah Chaves was pleasant and professional and very easy
The Agent was very nice explained every thing to me .
Thanks for the positive review, Sherry. Welcome to the Branch community!
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