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Money & Insurance

Branch Insurance

104 reviews

4.4104 reviews
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About Branch Insurance

Data updated
Website
ourbranch.com
Category
Money & Insurance
Location
United States · Columbus
Status
Unclaimed
Last 12 months
17 reviews
Replies to negative
62% (8/13)
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Is Branch Insurance legit?

Branch Insurance (ourbranch.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 88% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 62% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

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CHANTAL MUTEZINKA · 1 review · Verified · Experienced 2025-02-08 ·

NA I don’t know

I’m so glad to have a new house

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SHIRLEY WHITE · 1 review · Verified · Experienced 2025-02-07 ·

LAST NOV/DEC STATED COVERED....

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FRED LANE · 2 reviews · Experienced 2025-02-06 ·

My experiences with Devon Brook has…been Excellent

My experiences with Devon Brook has been great/excellent over the many years I have been with Branch. She has become a virtual family member and we appreciate her much!

M
MILLARD BROOKS · 1 review · Verified · Experienced 2025-02-03 ·

Great prices

Great prices, quick and easy process.

A
Alicia Utrera · 1 review · Experienced 2025-01-28 ·

Great experience

Knowledgeable , kind, fast , explained things so I could understand as a customer.

E
E.E · 1 review · Experienced 2025-01-24 ·

Bait and switch with their low intro rate.

Beware of this company; they will offer you a low introductory rate and double it the following year. Most people won't notice since it's paid by their mortgage company. It's a shady and disgusting business practice. I feel sick that I was being billed $5500/year and didn't notice for years. Stay far away from this company.

Reply from Branch Insurance2025-01-30

Hi E.E, thank you for letting us know about your experience. We understand the frustration of unexpected premium increases. Unfortunately, when inflation raises the cost of covering claims, insurance premiums have to adjust accordingly. We're having trouble locating your policy with the username provided. Could you email us at [email protected]? We value your feedback and want to ensure that we resolve any issues.

B
BONNIE JORGENSEN · 1 review · Verified · Experienced 2025-01-23 ·

GREAT EXPERIENCE

I felt very valued as the agent worked very long and hard to accommodate me and my needs. I have referred this agent to several other people who are in need of finding a better policy.

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CHRISTINE COKER · 1 review · Verified · Experienced 2025-01-21 ·

Ignacio was very informative and…

Ignacio was very informative and helpful! You are lucky to have him as an employee! Thank you!

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SHIR BAHDER · 1 review · Verified · Experienced 2025-01-19 ·

Very good helping very good

hey, looking very good insurance company I liking good guys

M
Mike · 2 reviews · Verified · Experienced 2025-01-17 ·

Monica is an exceptional employee in my…

Monica is an exceptional employee in my humble opinion. I spent my career in retail grocery and gave lectures on hiring and retaining good help. Monica is the kind of employee you keep!

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PATRICIA SMITH · 1 review · Verified · Experienced 2025-01-14 ·

Branch is insuring me for home loan.

Branch is insuring me for loan amount on my home. Necessary for good standing with loan company, enabling me to stay in my home with no issues!

K
Kimberly Kiefer · 1 review · Experienced 2025-01-15 ·

I signed up in early December for auto…

I signed up in early December for auto insurance. It was a great rate and I pre-paid my home and auto for 6 months. A month into it I get a message I am getting charged 10 percent on my auto insurance for not signing up for the tracking device on my car. No one would help me out with removing this charge and it was NOT DISCUSSED AT ALL!!! I am needless to say not happy and will NOT be renewing

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ORA PARKER · 1 review · Verified · Experienced 2025-01-14 ·

I could not get to the signature page…

I could not get to the signature page initially. I had to wait until the next day. I haven't read the documents but it's telling me the process is complete.

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RUBY · 1 review · Verified · Experienced 2025-01-14 ·

Michelle did great job getting me a…

Michelle did great job getting me a great rate on home and auto bundle. Thanks Michelle for doing tour research that saved me a bundle :)

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Susan Hahn · 1 review · Experienced 2025-01-09 ·

Courteous

Courteous, thoughtful and efficient. Alexandria was wonderful and went to great lengths to accommodate my needs. I can't thank her enough. She saved me lots of money and I'm so grateful!!

D
Doreen Fitzgerald · 5 reviews · Experienced 2025-01-08 ·

So glad we were recommended to Branch

So glad we were recommended to Branch. Devon was extremely helpful patient and pleasant. Thank You

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Mrs. Cook · 1 review · Experienced 2025-01-08 ·

STELLAR SERVICE - MS. ALEXANDRIA

Ms. Alexandria we extremely patient and did a fantastic job explaining things to me. She is the BEST person to get assistance from pertaining to insurance. We, who are not in the insurance business have zero idea about insurance and now with Alexandria's help, I feel confident I learned so much more then I thought I would ever know about homeowners insurance specifically. You have a true asset in Alexandria and her representation of your company is absolutely stellar! Thank you, Alexandria for all your help. Mrs. Cook MT

D
Dennis Arias · 1 review · Experienced 2024-12-30 ·

I was referred to Devon by a family…

I was referred to Devon by a family member and she has been just AWESOME every time I had questions and helping with getting auto insurance.

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Marc Chain · 1 review · Experienced 2025-01-06 ·

The rep Alexandria was very helpful in…

The rep Alexandria was very helpful in finding an affordable policy! Five star service!

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YVONNE HINES · 1 review · Verified · Experienced 2025-01-01 ·

They were patient as well as polite