Branch Insurance (ourbranch.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 88% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 62% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
This was and extra ordinary agent who was very polite and informed who went the max to help us setting us up with our new home insurance. Thank you for for an agent who was very patient and very helpful.
Amber Taylor from Total Protection made this easy! So thankful for her introduction to Branch Insurance!!
Did exactly what I needed. Thanks.
Suzie Gilham has made the initial part of the claim very calming. Structure firea are not fun. She was very professionaland personal at the same time. She needs a raise. Dont find many people like this anymore. Thank Suz!
Tiffany was able to calm me down. I was super stressed about our basement flooding. She helped me understand what I needed to do to process my claim. She answered all of my questions and got back to me quickly. Tiffany is a true professional.
She was perfect at such a tough time in our lives and gave us a lot of information. My Sean and works the best play It. I think she could have done even for her own family.
I called Rocket Mortgage this morning and they suggested that Branch might be a better option for me insurance wise. I got Kelly Hickman on the line and she was an absolute rock star to work with!! She got way better rates for me and it was SO easy!! I will definitely recommend Branch to other in Montana.
Heard my concerns and provided a good solution.
Experience the policy the first time
HORRIBLE EXPERIENCE!!!!! Nothing but issues since I’ve had this insurance. Third time I’ve had a “lapse” in coverage due to them back dating documents even when I have documented proof of coverage. They definitely lost a customer for life. I’ve switched to Progressive and it’s been a blessing since. It’s cheaper, more professional, and just over all easier to navigate. Branch deserves a 0 star rating in my books!
We’re truly sorry to hear about your experience, Justice. After reviewing your policy, we see that you joined Branch through an independent agent. At Branch, we are committed to ensuring that all our agents provide our members with a consistent and positive experience. We’ll use your feedback to contact the agent directly and address this internally to help improve future interactions. Thank you for taking the time to share your experience with us—it helps us to continue growing and providing better service.
Customer service was excellent. The process was quick, easy and convenient. No worries or frustration. All my questions were answered clearly and concise. It truly was a No hassle process. I am very happy and pleased. Thank you, sincerely.
Great service, friendly customer service and discounts from previous insurance
Hi Harry, thanks so much for your review! We’re so glad to hear you had a good experience, and we’re so glad to have you in the Branch community.
Thanks for taking the time to leave this review, Franz! We’re so glad you’ve had a great experience and were able to save some money. Welcome to the Branch community.
Devon was so helpful and made our transition so easy. Great company service representative.
I actually talked to a real person with a wonderful demeanor who was here in the US and who I could understand. Great experience and follow-through. Super asset to your company.
Saving money is important first and foremost, I only hope that the coverage is as good as the company I left for ,,(Branch) my agent from Matic , Mo assures me it is
She took her time to listen to me and help me to understand. If I asked her to repeat or say it again she had no problem doing so, it made me feel comfortable. Wish we had more people like her in customer service
104 reviews matching