Outdoor Furniture Plus (outdoorfurnitureplus.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-09-07.
My new swing arrived quickly, and was packaged extremely well. The only issue I had putting it together was when I did not follow the directions. My bad! Customer Service is great. I would absolutely recommend this company and the swing.
Wonderful! Holly is the best!
John was extremely helpful and responsive to our needs. Customer service at Outdoor Furniture Plus is excellent.
Awesome customer service! Got wrong order shipped and they made it right and went the extra mile to please the customer. Highly recommend. Excellent outdoor furniture in Berlin Gardens.
Furniture was as advertised. Very sturdy and comfortable. Packaged very well. Took myself (63 y.o. Woman) and a friend about 3 hours to put together the table and four chairs. Everything fit together well, just needed an extra pair of hands! Looking forward to many years of use!
While our cedar potting bench is nice and sturdy, there are a couple of pieces that are splintered so clearly quality control was not 100%. We arranged these so that they do not show but it was disappointing considered the price.
Hi Karen. Did you reach out to let us know that there was a problem? I can't seem to find anything from you. If we need to take care of some wood that is not as it should be, please let us know at [email protected] and we will absolutely take care of you! Holly
I placed my order with Holly on the phone. She was professional and made sure I ordered the right slings for my chairs. It was a pleasure speaking with her. Holly is a great representative for your company.
Quick delivery. Great quality Love my new swing!
John patiently verified the order and ultimately guided me to a better color selection.
John was very helpful with my purchase. Can't wait to get my cushions.
The planter box is well made, but your use of spray foam as a packing method is appalling. Wasteful and a hassle to dispose of.
Hi Bonnie. Thank you for your comment. These planters as well as about a dozen other items we represent are made by a shop in ID that ships them already completed with no assembly or very little assembly needed on your part. Over the years they have sustained an extreme amount of damage due to the lack of care by the carriers. So that our customer's could receive items in the condition they expect, the hard decision was made to package and ship this way. This was after exhausting a number of other packaging strategies. We are so sorry for the inconvenience in getting into the box but do hope that you enjoy your planters for many years. Holly
No discounts on accessories when yo make a major purchase. could not find a discount code.
Hi Doug. Yes, I'm so sorry for that. We really aren't an accessory company and don't mark our products up enough to give out discount codes. Companies who frequently offer discount codes, mark the product up to cover their costs. If you have questions about your Berlin Gardens order or we can help you at all, please feel free to reach out to us direct by email or phone at [email protected] or 877-595-8543. We man the phones with trained staff from 8 to 4:30 M-F and would be happy to help you.
So far so good. Only ordered at this point. But very knowledgeable agent.
Customer service was helpful on some questions that i had. Website is easy to navigate.
Easy to order. I had questions and customer service was great to answer all of them
Ordered teak patio set, received two days later! Two screws missing but emailed and same day have tracking number for replacements. So far, so Great.
The gate I ordered arrived in record time. It was packed well for transport. Love my new cedar gate. I can’t wait till spring comes so I can hang it in my garden.
Perfect item. Quick delivery!
The communication was great. There was really no wait time in getting my order.
John and Holly are great. Very efficient . They took care of me right away.
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