Panera Bread (panerabread.com) has a 1.8 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Panera has taken away their avocado whites spinach. What a disappointing plus they also removed spinach from their passion green smoothie. Panera has doubled the prices and has removed ingredients Below one star actually
We ordered the souffles. They were not good. I think they must have been sitting out for too long. The coffee is not as good as I remember it. I was very excited to come to Panera because the breakfast souffle used to be a favorite. The lady at the counter was also unhappy and rude. She made us stand and watch her work on her handheld devise for approximately 5 minutes before she would take our order. I will not be going to Panera any more.
My wife was banned from locally-owned Covelli franchises for making complaints to the Panera customer service telephone line. We had been going to this Panera Bread location for 21 years. We've noticed the tense atmosphere from the employees when the current GM is working. The company is skimping on food and we have photo documentation. The quality of bagels have reduced so badly, we had stopped buying them.
The food is of very low quality—it's a piece of shit.
A well made order at station inside ordered said grab pager 1st there was none then stood at counter no one there 2 people walk by said nothing some people r busy do not have time for this sorry but customer service horrible this is is at Suffern my location !
I have been going to Panera Bread for a long time. However, today, as I ordered coffees and pastries, when the order was ready, they advised us that two items that were featured on the menu are not available. This is not the first time this is happening. It took a long time for the manager to come and explain this issue to us. Very disappointing!!!
Why would you stuff your hard bread with salad. That isn't a good concept. If your bread was soft then yes but it isn't. I don't even like your hard bread with my soup.
The food is great but the customer service sucks. We walked in and there was an employee cutting bread, she said nothing to us and she was 5 feet from us. When we got to the table it was dirty and sticky. I usually have good experiences here in Georgetown, but not today.
When they rent your meeting, space they don’t pay their bills!
Lexington sc panera was awful customer service. Very rude older lady taking my families order, she made smart comments. Just because you have a bad day, do not take it out on us for asking simple questions.
The managers are indifferent. I had a small poster with adoptable dogs at the Carroll County Humane Society non-profit and they refused to hang it on their bulletin board. Their only response was because it didn’t fit their standards. I asked exactly does that mean and was told that’s it. But they will post a strawberry festival, church fundraiser and information on helping people in need.
just had the new STUFFER CAESAR-EXCELLENT! Perfect size, great taste- bread soft .Hope they keep on the menu, will definitely buy again
First the good, we, my wife and I have always in the past enjoyed a trip to Panera. Always thought it was a little overpriced, a little. This trip, I got the split chicken salad sandwich and cream of tomato soup, my wife got the chicken wild rice, and an Asian chicken salad. We each got a baguette. My wife’s salad was good, enough to order it again. Her soup was average at best. Now mine, My cream of tomato couldn’t match a Campbell’s tomato bisque, not even close. I buttered my baguette and took a bite, next, it was so hard it chipped a piece of a tooth off, unbelievable. My sandwich, it looked like they took an ice cream scoop, put one dip in the middle of the sandwich and let the rest bare, the chicken salad tasted fine, but it wasn’t a good trip out with the price we paid. I would say Panera needs to quickly make some changes in this market or they won’t be competing for a share for very long. We didn’t say a word at the restaurant, it probably has little to do with them, they were fine at taking our order, and the kitchen was fine in getting the food to us in a timely manner. This is the first time in my 69 years I have ever written a review, I did it with the hope that management would act, if not, we won’t be returning, you just didn’t hit the mark.
I used to consider Panera dark roast as a fine coffee. I would go out of my way to find a Panera if need be. Although so much of the Panera experience has changed for the worst. I am still hopeful that I can get that great cup of brew there. However, this morning I stopped in at the Gold Rd., Panera in Kalamazoo Michigan, and grabbed a dark roast to go. It is undrinkable I can taste the mineral buildup of an old brewing system. And the strength of the coffee coffee certainly is not bold. The deliberate decline of Panera is sad indeed. They have taken what was once a neighborhood delight and turned it into a cold and impersonal money grab. I don’t know how long they can ride the reputation of 10 years past
Samara at the Pearland, Texas 288 location did a great job. Explained the order process and my Panera Rewards. Thanks!
What did they do to the sugar cookies? They are absolutely horrible. I always looked forward to them. Now I will never get them again. What were they thinking? Trying to cheap out?
Went to Store # 601342 in Sarasota FL. Waited for 15minutes for someone to arrive at the counter to take my order. Ordered Asian Sesame Chicken Salad. Takeout. On arrival at my destination opened it up and there was not one speck of chicken in the salad. But there was a piece of a roll so hard I could not begin to eat it. Fed it to my dog and listened to him crunch it up. When I tried calling the store the phone rang over 20 times. No answer. Called customer service and tried to speak to someone, and spoke to a person in some foreign country that I could not understand. I know it is difficult to get good help today. But it's also difficult to keep customers patronizing your restaurant. Next time will go to one of your competitors to spend my money. $12.62 believe it or not.
Ordered Breakfast on line stated would be ready at 11:08AM went to pickup order did not go through and was told it was now after 11:00AM and Breakfast could not be ordered. Not just poor customer service but non existent!
I went today and spent $25 on six pastries. It was Mother’s Day and it was for afternoon coffee. I should’ve just gotten what I needed at Walmart. Chocolate croissant was hard as a rock and that’s including the chocolate that’s on the inside. The same for the cinnamon roll and the almond pastries don’t waste your money.
Order the French onion soup in the bread bowl I haven’t had their soup in a long while I was looking forward to the soup. The recipe has changed and it’s awful. It’s totally awful.
69 reviews matching