Panera Bread (panerabread.com) has a 1.8 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Barbara Rohrer美国 · 4 reviews · Experienced 2026-08-01 ·
★★★★★
Ate in at #202356 in Westover
Ate in at #202356 in Westover, Wv on 08/01/26. There were numerous problems with the meal. We waited 20 minutes for order with 1 other couple in cafe. Also we had one wrong sandwich, no cheese or croutons on French onion soup, one order with no soup (I went back up to get it) and one order had an extra bag side, but the other did not. We ate what we had because we had an appointment to get to and we were afraid we would have to wait too long again. Very disappointed.
We have been on vacation and decided to drive thru since we were so tired. We pulled up to the menu board but nobody greeted us so we said ‘Hello?’ A disembodied voice of a black lady replied ‘read the menu until we’re ready to take your order’ in a brusque tone like we were annoying her. We eventually got to place our order and she mumbled something that neither of us could understand so we asked ‘What did you say?’ And she said louder ‘Pull around to the window’ still sounding put out. When we got to the window, she told us the price (no Hello or even a smile) and we gave her our card and she closed the window for a minute or two then handed us back our card. We waited several minutes and she eventually reopened the window and she handed us the bag and said in a rushed monotone ‘Haveaniceday’ and shut the window. I’ve seen this location go thru lots of ups and downs, but this was a new low. One more experience like this and Panera will no longer be in our consideration set. She was a terrible employee so good luck with that.
PANARA'S is missing Ashley. She has been the only one who makes sure all goes well.
Today the tables and chairs were not cleaned. They don't have water. They have a lime bubble drink. Many people can not have any carbonation!
Ordered a chicken with cranberry and nuts. It came with just chicken. Most disappointed, as I come here every week sometimes twice a week. I expect it to be as anyone would for the place to be cleaned and Order correct.
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Dean Moise美国 · 3 reviews · Experienced 2026-07-25 ·
★★★★★
I was just given the most horrible time…
I was just given the most horrible time with the store manager! Over the way the garden steak salad looked when it arrived on the counter. I was eating in (for here) order. This is an order I get everyday, so I know how the salad is suppose to look right? I immediately said this salad is unacceptable! Please remake it, and she (the manager) wants to argue about it, telling me, "that's how it's suppose to look." I said, I don't think so, I order this everyday and this is a mess! So this goes back and forth! I'm like, listen; either give me a refund, or simply remake the salad! This is what happens when they hire these young girls to be resturant managers! This person in my opinion, was not properly train in Customer Service! Case in point; most days, the tables are left filthy! Customers are sitting down at filthy tables! Now I have been a very loyal customer, very regular, so I see how badly mis-managed this establishment is being run! They even had a table that was broken, for over three weeks! No sign on the table to say it was "out of order" people sitting trying to sit down at it, day after day!
I would strongly suggest that they hire a new manager who knows how to treat their loyal customers!
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Paul美国 · 7 reviews · Experienced 2026-07-25 ·
★★★★★
Low Quality of food and how it’s prepared now!
Quality of food and how it’s prepared now is so bad. I blame corporate not the franchise owners as much.Saying that the franchise owners should step up together and realize that corporate is not always right.For them to except all your baked products coming in frozen now instead of freshly prepared and baked.Turns your company into a join the bad club of all the other fast food chains that relies on bad food.Now that Panera gets pre frozen prepared food your prices should be lower because no overhead anymore to prepare. Nope! Price for the low grade food you now serve went up. I get a kick how corporate is making all the franchisees have a brand audit done by corporate and gives most shops subpar ratings when corporate itself is making low rated quality food now. Every customer should search for local coffee/smoothie shops that serve fresh baked food and drinks. And way more friendly customer service (because they are not under a bad corporate rule umbrella). Plus the prices are better. Put it this way for every Panera location there are 3 local fresh shops that are 100% better. This site makes me put a date of experience but it’s been a ongoing issue since the switch to frozen foods that is like chewing bubble gum and taste like cardboard.Corporate should instead of investing money on bad audits and decisions on food quality, should put money where the mouth is and use to eat the fresh prepared food.
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Donna Zegalia美国 · 4 reviews · Experienced 2026-07-20 ·
★★★★★
$15 for a sandwich that had large holes…
$15 for a sandwich that had large holes in the bread and very little chicken on it. Mostly filler lettuce and then I found out that the lettuce they use is from the farms that have been causing all the stomach issues going on. Haven't been there in a while and don't plan to go back.
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James P美国 · 3 reviews · Experienced 2026-07-25 ·
★★★★★
Restaurant is filthy
Restaurant is filthy. Might as well go to McDonalds if I want to pick up an infection....at least I'll pay less there.
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Penne美国 · 9 reviews · Experienced 2026-07-23 ·
★★★★★
TERRIBLE
TERRIBLE
My first time at Panera Bread in Metairie Louisiana.
SO BAD !!
I ordered a cheesesteak -
It was horrible !
No flavor. Cheese was tasteless and tough.
Folks have to work hard to mess up a cheesesteak !!!
I picked a little meat off the sandwich but basically - It went in the garbage.
I will never go back
The ambiance is horrible !
No hand held menus ????
No Table service !!!
How does this place stay in business ???
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Mike Bennett美国 · 3 reviews · Experienced 2026-07-22 ·
★★★★★
Suggested Panera change their breakfast…
Suggested Panera change their breakfast hours between six and 830. Because when I come in, they’re all out of frittata‘s or their soufflé’s. And I’m not getting my receipt back with my order today I believe I purchased two frittatas and only got one. It’s like the customer or something that interrupts their conversation with each other. Do not feel like I’m the target of their business Austin Landing.
Tuesday July 21, Mequon, WI, At 1:15 pm I ordered via the Panera App, 2 lunches at 1:15 pm. I arrived 1:39pm to find that my RPU order was not ready. I asked the Mgr DJ if he knew how much longer it would be? His reply was "We have lots of orders, I don't know when". Never asked my name or the order. I asked him to see if he could look it up to make sure the order was even received. His manner, attitude, tone and body language clearly was that of someone who didn't want to help me and he basically treated me as an undesirable problem to his day. DJ said he would check in back, but didn't go anywhere to look. Kept on talking to workers, unrelated to my situation. Many customers arrived after me and with orders (later order numbers) fulfilled before mine. Finally, 20 minutes, later I received my order. 1 salad bowl and a pick 2. [#6051716141603313] Very disappointed with how I was treated. DJ never even tried to make the moment right. No apology. No actual effort. No pushing the order through. No checking back with me. No customer-forward service. All of this in front of other workers, including a first day worker who wanted to help, but apologized for not knowing how, especially after observing that the manager was of no help. DJ was thoroughly dismissive. To a regular customer. Ruined my meal. My experience.
As a franchise and as part of a greater company doing business in our community, you are free to address this matter internally as you see fit. In regards to my patronage now and in the future, I sincerely ask what are you going to do to win back the possibility of my return, and to try to make it right, following the awful experience of today?
This is the 3rd time I recieved poor sandwiches being made from the fairport, NY location. This recent experience I recieved a bacon turkey bravo half sandwich that was flopped together. The bread was mismatched in size. The smaller slice of bread( almost a heal) was stale. Upon further inspection the meat and bacon fell out of the sandwich. I did not eat this sandwich. I get that employees have many orders to fill but rushing encourages sloppy food. I will refarin from eating from your company. Also your menu is too busy. Too many options. No clue whats represented on your menu driving up to the drive thru.
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SteliosGR · 20 reviews · Experienced 2026-06-01 ·
★★★★★
A contract should actually mean something
I am deeply disappointed by Panera's decision to unilaterally change the terms of the Sip Club subscription after customers have already signed up and prepaid. This isn't just about losing the "unlimited" benefit, it's about the principle.
If a company can take a customer’s money for a prepaid annual subscription and then cut the benefits mid-term with zero option for a prorated refund, it makes the entire concept of a "contract" completely meaningless. It’s an incredibly greedy and anti-consumer practice.
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Dave Blake美国 · 6 reviews · Experienced 2026-07-15 ·
★★★★★
They use Potasium Bromate in their…
They use Potasium Bromate in their bread. And deceive customers by just stating in ingredients: "Dough Conditioner.....Will never buy again ! Deceatful azzwipes !
Today I’m eating 1 star because as entering the restaurant I cleaned the chairs before sitting down and their was stains known to me as cocaine on the chairs. I ordered Everything Bagel and Green Tea. Mostly every visit here I order a chicken noodle soup which isn’t served til 10a. Waiting til 10a to order now there’s no soup or maybe specific one but when they went to go check it took them a long time to return back informing if there’s soup or NOT so of course I’m not getting the soup but just to rewind back after placing my order the young lady who serving never ring my buzzer nor called my name nor did my order have a receipt with my name on it like everyone else. She did the same thing yesterday not calling out my name for order so my food can just sit on the counter until I pick it up. What’s the purpose of the buzzer. I had never had a problem with making my orders with the cashiers. I did have an issue that I bought to a manager is when Inorder my soup I don’t receive a full bowl but when someone else ordered for me I received a full bowl. The manager said the texture of the different soups can be a factor since I ordered chicken and rice soup then the other was chicken noodle the noodle was less. This issues hasn’t been every visit but it seem as it is becoming. The more frequent I visit. Hopefully it’ll get better and not continue to get worse for me as I’ll continue to visit.Trips to Panera Bread. I was another time I got a hot green tea the person working then told me they wasn’t putting the hot water out but she can take my cup in the back and get the hot water no. Thanks Ma’am but as other people came in the hot water comes out
I never post a OMG about a salad but OMG. I had the Greek Chicken Salad. Absolutely delicious. The ingredients were so fresh, the dressing was awesome. I will be having it again tomorrow.
The manager today was so polite nd nice and helpful. I enjoyed the service, ease of ordering, and the condition of. the dining room.
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Kathy美国 · 1 review · Experienced 2026-07-02 ·
★★★★★
I spent $25 on the lobster roll and it…
I spent $25 on the lobster roll and it was terrible. Dry, no seasoning and to mention just 2 big claws not even cut into chunks. It was very hard to eat. Worst meal ever.
I was trying to talk to a manager at 609 s Perryville road Panera, and I was quickly put on hold by someone named Delaney and she had me sitting on hold for over 5 minutes. I called back, and I sat on the phone for another 5-10 minutes. This is absurd especially when you are a manager
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ANITA美国 · 2 reviews · Experienced 2026-06-30 ·
★★★★★
cost has increased incredibly
cost has increased incredibly, and serving sizes have decreased. one or the other would have been preferable. food is good, but not that good.
also, "STUFF IT " is very offensive. i have not and will not try the product... i am not a homophobic, but ad delivered by a fem guy makes the product unappetizing. i will not be back.
