Panera Bread (panerabread.com) has a 1.8 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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rich美国 · 7 reviews · Experienced 2026-04-08 ·
★★★★★
ZERO MANAGEMENT IN NANUET NY…
ZERO MANAGEMENT IN NANUET NY PANERA..PEOPLE WALKING OUT ETC....Wow they must search high and low for the lowest class of people they can put on the register. The guy at the register a M/B doesn't even acknowledge me for several minute then looks at me and say " I gotta do an order right now ( after 5 minutes of standing there- ill be back...comes back SEVERAL MORE MINUTES LATER and says nothing-just looks at me. What a lowlife place this turned into..used to be very nice..NO More
not even a "sorry about that sir", or a hello, or a welcome to panera ..nothing..even the 2 ladies behind me walked out and Said this place is a joke after waiting so long...if you want to go somewhere for lunch that you definitely won't feel welcome, this is the place.
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Linda Getson美国 · 3 reviews · Experienced 2026-03-05 ·
★★★★★
I order for delivery thru DoorDash
I order for delivery thru DoorDash. My ordered is exactly like I ordered it. I always ask for tomatoes on my sandwich, and it is delivered this way. My Panera is in Citrus Heights, and never had a problem within House ordering or for delivery. I find when eating in house, tables are always clean and ready for a new customer to enjoy their meal. Staff is always friendly when buying in house.
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Jacqueline L Lake美国 · 3 reviews · Experienced 2026-02-12 ·
★★★★★
I ordered 2 sandwiches
I ordered 2 sandwiches, and the woman taking my order seemed confused. It's the second time I've had contact with her, and she isn't with it. I received one sandwich. The Chiabarta steak sandwich was light on meat, onions, and cheese. Very disappointing
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Phillip Davis Jr美国 · 2 reviews · Experienced 2026-02-05 ·
★★★★★
While visiting the Panera Bread in…
While visiting the Panera Bread in Homestead Fl. on 9th Court, yesterday, I saw a worker cleaning the FLOOR near the cash register, so I decided that I would wait it out until someone else showed up to take my order, because I’m always cautious about people taking my order. Then the dreaded moment came when she put her cleaning equipment down, asked if she could help me, to which I replied “uuhhh, eerrr, I usually like it when people who are cleaning floors etc wash their hands prior to serving me”, to which she replied (after an awkward) pause “oh, no, I won’t serve your food items or handle them, I’ll just take your order and someone else will give it to you”…….I said okay. She then proceeded to take my order, and then moments later, handed me my order ‼️why am I confused???
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Yo D美国 · 3 reviews · Experienced 2026-01-26 ·
★★★★★
So disappointed with Panera Bread
So disappointed with Panera Bread, Jacksonville, NC now and I am a long-time patron! Last night, spent over $31 purchasing 2 each "You Pick2" meals where you get 1/2 of a sandwich and either a CUP or BOWL of soup of your choice. Before I left the area, I checked our food only to discover that I received a 1/2 cup of soup and not a full cup. When I return to the restaurant to show them, the restaurant employee advised me they were instructed to only fill the soup cups at the line shown inside the cups. Then this is truly FALSE ADVERTISEMENT! The menu board shows you get a CUP of soup, but actually you only get 1/2 cup now while the prices have increased! Plan to report to the NC Attorney General's Consumer Fraud Protection Office.
We stopped at Panera's in West Des Moines. We purchased a bowl of soup a Greek Salad and two sandwiches the bread on both sandwiches was so dry that the bread was falling apart. They were completely different sandwiches on two different kind of bread. But both breads were extremely dry. Was disappointed in the bread quality. The person that took our order was not personable at all. She did not offer assistance on our orders.
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R M美国 · 1 review · Experienced 2026-01-19 ·
★★★★★
I have been a big fan of Panera Bread…
I have been a big fan of Panera Bread Cafes, but visiting at the Cafe in Conyers, GA today has given me pause in my past experiences at Panera. The service was poor from the guy at the front to watching those prepare the food. No initial greeting, no hairnets worn by those preparing the food, tables not cleaned off after each customer, all the coffees offered were cold, the hot water for tea drinkers was not hot. Please Panera headquarters check on the cafes that have your name, offer advice and serious training that buy into Panera and follow up on those cafes. If they do not maintain high standards do something to turn those cafes around. Many are lowering the opinion of Panera customers. I loved eating at Panera in the past in various states, but reading the reviews in GA and other states you have a serious problem. Main office, HELP your company raise the quality of your restaurants.
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Anonymous美国 · 1 review · Experienced 2025-12-11 ·
★★★★★
Shutdown the store in Lathrup Village
Shutdown the store in Lathrup Village, MI!! Women on their phones while handling food, hair down their backs (no hair nets), I was the only car in the drive in and they still got it wrong… and I waited and waited for an apology on the wait!
Totally unprofessional and this is not an issue of not having enough people to work!! This was an issue of laziness and a failure to service professionally
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Clara Dees美国 · 1 review · Experienced 2025-11-28 ·
★★★★★
Not enough bang for the buck
Took ten minutes to finally get my order correct and had to keep asking for salad dressing! Had I not checked our order at the drive through I would not have gotten the chicken for our salads again! Same last visit! (They left the chicken off the salads) I Had to insist to the girl they did have the salad dressing I wanted and had to keep asking for more because they gave me a half teaspoon in each cup! Finally got what I wanted, and if they water down the ice tea any more you might as well order water!
